As a Clinical System Administrator, I currently manage testing, implementing, and deploying software upgrades. Collaborating on workflows, I support data analysts in mining electronic health records for insightful reports. Additionally, I establish user accounts, define network policies, and ensure reliable server-class system support. My role extends to collaborating on network projects, day-to-day storage administration, and overseeing system hardware and software upgrades. I play a key role in troubleshooting and resolving issues, supporting multiple departments, and mentoring junior team members. In the realm of electronic health records, I handle storage management, data migration, backups, and server testing for optimal functionality.

As a Tier 2 Technical Support Representative, I am dedicated to providing unwavering 24/7 technical support to healthcare facilities. My role involves quickly resolving intricate hardware, software, and networking challenges with a keen clinical sense of urgency. I thrive under pressure, consistently delivering exceptional customer service and meticulously documenting solutions. Beyond troubleshooting, I excel in on-site installations, actively collaborate on telemedicine systems, and play a pivotal role in managing crucial patch schedules. With my expertise, I ensure uninterrupted healthcare operations and strive for optimal system performance, making a meaningful impact in healthcare technology.

As a Technical Support Representative (TSR), I'd provide comprehensive technical assistance to over 200 clinical staff daily, resolving 99% of issues across high-speed data, digital services, and more. With expertise in Oasis and Salesforce, I'd manage 1000+ workstations, facilitate seamless onboarding for new staff, and offer IT guidance to 1000+ end-users across various locations. I'd ensure 100% user satisfaction by resolving technology-related problems and meticulously managing 10 firewall devices for security compliance. My role would be pivotal in maintaining smooth operations, high-quality service, and a secure technical environment.

During my tenure at Revival Technology, LLC, a renowned IT company celebrated for its Managed Service Provider (MSP) expertise, I have been been involved in delivering exceptional customer service and leveraging specialized industry knowledge. As part of a team dedicated to excellence, I contributed to various facets of IT solutions, including IT Consulting, Managed Deployments, Software Development, Cloud Hosting, Networking, Telecom, and Security and Compliance (HIPAA, PHI, PCI, etc.). My role extended beyond local markets, in contrast to traditional IT companies, as I actively participated in serving clients nationwide and expanding our reach into global markets. This multifaceted experience enabled me to collaborate with experts from diverse backgrounds and disciplines, fostering a dynamic environment where I honed my skills and cross-trained to meet clients' ever-evolving needs.By providing technical support, I played a pivotal role in upholding Revival Technology's commitment to innovation and customer satisfaction. This experience has been instrumental in shaping my holistic understanding of IT solutions, fostering collaborative teamwork, and adapting to the ever-changing landscape of technology.

In the captivating landscapes of New Mexico, I had the honor of serving as a Worship Pastor at a Southern Baptist Church. My days were filled with the beautiful responsibility of crafting meaningful worship experiences. From selecting soul-stirring melodies to harmonizing the choir and worship team, I sought to create a space where music and spirituality intertwined seamlessly.Collaborating closely with the senior pastor and fellow leaders, I meticulously aligned each musical piece with the church's cherished theological values. Guiding the congregation through special events and heartfelt rehearsals, I aimed to unite hearts in devotion and celebration.However, my role extended beyond the stage. With a compassionate heart, I offered spiritual support through music and prayer, standing alongside the congregation in moments of joy and solace. My commitment to fostering an authentic worship environment was a reflection of the church's identity, a place where faith and melody united to uplift souls.

As a senior TV producer at New Mexico State University, I led the creation of engaging television content that showcased campus life. I conceptualized and executed diverse projects, from educational documentaries to live events. Collaborating with faculty and students, I transformed complex topics into captivating narratives. Embracing modern technologies, I elevated production quality and spearheaded mini-documentaries spotlighting faculty research. I orchestrated seamless live broadcasts of campus events, fostering community engagement. Known for meeting deadlines and mentoring, I left a legacy of excellence in visual storytelling.

During my tenure as a broadcast engineer at KRWG Public Media, I played a pivotal role in ensuring seamless and high-quality audiovisual transmission. My responsibilities included maintaining and troubleshooting broadcast equipment, both in-studio and on-location, to guarantee optimal sound and picture quality. I collaborated closely with producers to set up and test audio recording, mixing, and editing systems, resulting in polished and professional broadcasts. I skillfully operated and monitored transmitters, satellites, and streaming platforms, meeting FCC regulations and expanding our reach to a wider audience. Additionally, I contributed to the planning and execution of live broadcasts and special events, managing technical aspects flawlessly. My dedication to resolving technical glitches swiftly ensured uninterrupted broadcasts. Overall, my time at KRWG enriched my broadcast engineering expertise and enabled me to deliver top-notch multimedia experiences to our listeners and viewers.

During my time as an Apple Technical Support Advisor at Barnes & Noble College, I skillfully assisted students, faculty, and staff with Apple device issues. I diagnosed and resolved hardware and software problems through patient guidance. I collaborated with teams to escalate complex issues, stayed updated on Apple products, and provided both remote and in-person support. My commitment to customer satisfaction and technical expertise defined my role.