Director Of Client Services
Current• Led the creation of a French Client Services integrating Will Research Group & CitoxLab across 3 sites, resulting in a 45% win rate increase by 2023.• Recruitment and fast-integration of high level profiles (PhD) to have an efficient team in a short time.• Managed key accounts (Big Pharma), building annual rate cards and ensuring site profitability.• Enhanced internal processes, increasing customer satisfaction and achieving sales above forecast.• Tight collaboration with Finance to build annual budget.• Member of the COMEX.Areas of expertise: toxicology, safety pharm, histo-pathology, bioanalysis (LCMS-MS, ADA, immunophenotyping, genomics, etc.) for small and large molecules, biologics and vaccines - cancer and DART/juvenile studies