Glenn Harris Email and Phone Number

● Worked closely with project scientests to plan and complete proposed testing. Reviewed studies with senior research staff, providing feedback on accuracy of materials to ensure proper study execution. ● Carried out planned laboratory research activities using observation, measurement, and analytical techniques, to produce research data. ● Collect, analyze, and prepare data, using in vivo research techniques, documentation, laboratory information management systems, laboratory materials and equipment. ● Conduct animal observation for general health and overall well-being. Perform humane euthanasia, necropsies, blood & tissue collections, and sample processing.

* Developed client relationships through careful listening and effective question response, resulting in achieving the status of Third Highest Rated Practice, among Banfield Pet Hospital's 1,000 locations. * Conducted preliminary patient workups including gathering patient history information, description of symptoms from owner, and documenting presenting condition. * Assisted veterinarian during immunologic, medical, surgical and diagnostic procedures. * Supported clinic operations, including mentoring vet techs, managing finances, and coordinating schedules and appointments.

Assisted doctors and veterinary staff in the daily business and operations of our hospital; ensuring uncompromising quality-of-care for all of our patients, and the highest standards of customer service for every client. ● Proficient post-operative support and monitoring, intravenous catheter placement for both short and long term vein access, anesthesia monitoring, venipuncture, IV injections, wound management, drug administration (IV, Oral, Subcutaneous), bandage care, emergency intervention, ECG testing, routine and emergency radiography, TPRs, dental prophylaxis, anal gland expressions, pedicures, blood work, PCVs, fecal exams, direct floats, gram stains, ear cytologies, skin scrapes, urinalysis, fungal cultures, blood pressure, and various other diagnostic procedures. ● Benign pet restraint, careful to reduce patient stress, and potential dangers for all concerned parties. ● Client communications and customer service, obtained patient histories, recorded medical notes, communicated with pharmaceutical manufacturers, and vendors regarding product concerns. ● Inventoried and restocked hospital supplies, received and put-away weekly orders, dispensed pharmaceuticals. ● Improved hospital standards through the training and mentorship of Veterinary Nurses and Doctors. ● Educated new team members on the care and maintenance of medical equipment.

Managed efficient operation of the home with spouse, 2 children, and several pets. Taking into account the characteristics of each, providing maximum benefits to all. • Budgeting family living-expenses on a single income. • Tutored children in reading, math, cooking, and other basic life skills. • Conceptualizing and preparing budget-minded, healthy meals. * Research, and preparations of the Biologically Appropriate Raw Foods Diet for our pets. • Successfully nursed two cats through life-threatening illnesses.

Budgeted and created custom menus for client meals and catered parties. Purchased, safely prepared and transported food(s) to clients’ homes; maintaining high standards of food-safety. Prepared written menu descriptions and re-heating instructions. • Always provided outstanding customer service, turning clients into friends. Willing and able to go the extra mile to meet a client’s needs or desires. • Single-handedly catered large parties. • Expertise in preparing menus for a wide variety of dietary requirements; sometimes handling various needs within a single family. • Proficiently scheduled meetings, shopping trips, cooking, deliveries, and written communications with clients.

Supervised 30 employees, including hiring, training, and scheduling. Tracked inventory, sales, and accounts receivable. Placed orders with various vendors and contractors. • Instrumental in breaking the company’s annual sales record in 2008. • Assisted in leading The Village Deli to win Metro Magazine’s Best of the Best, MetroBravo Award in 2007, and 2008. • Created recipes to replace many high-cost, distributer-purchased menu items with low-cost homemade menu equivalents. For example, replaced $100 worth of daily prepared soups, with homemade soups costing an average of 80% less, and improving the marketability. • Conceptualized and prepared highly successful daily specials, new menu offerings, and creative alternatives for product merchandizing. When the Deli added Sweet Potato Fries to their menu, I included homemade Apple Butter as a dipping sauce. • Exceeded OSHA compliance regulations, and maintained a 97% (or better) sanitation grade with the NC Board of Health. • Promoted to General Manager of Village Deli’s Morrisville location.

Preparing and serving a wide variety of healthy foods. • Single-handedly changed the kitchen’s buffet from a food salvage effort, intended to minimize Food Shrink, into one of the kitchen’s most profitable sub-departments. • Researched and developed countless new recipes. • Created new organizational and filing system for the kitchen’s thousands of production recipes. • Trained and supervised new kitchen employees in all kitchen sub-departments.

Trained to take over a small food import and manufacturing business, intended to fund a project to revitalize North Carolina’s agricultural industry, by replacing tobacco crops with Edemame (Green) Soy Beans. • Product Research and Development; which included both our base product line and recipe R&D for use of our products in the Food Service Industry. • Played an instrumental role in developing the relationships and product knowledge enabling Delight Soy to close a deal with Whole Foods Market, Inc. for regional distribution of our products in their grocery freezers, grab-and-go displays, and Prepared Foods (kitchen) departments.