WebBeds is a Global Online Travel Marketplace based in Dubai and part of WebJet Limited, a global digital travel business listed on the Australian Stock Exchange (ASX: WEB). WebBeds connects the world’s travel professionals with a rich portfolio of accommodation options and travel services.As a Connectivity Manager at WebBeds Americas, I oversee and manage connectivity for prominent hotel chains including Wyndham, Grupo Posadas, Sandals International Resorts, Universal Studios, and Grupo Presidente. My role involves ensuring seamless integration and optimizing connectivity across various platforms, utilizing advanced switches like DerbySoft and IBS/HBSi.Key Responsibilities:Manage and optimize connectivity for major hotel chains, ensuring reliable integration across multiple platforms.Oversee and troubleshoot Channel Manager errors for the Americas region, ensuring high performance and minimal disruption.Lead TPS connectivity management for the Americas, enhancing system reliability and client satisfaction.Conduct in-depth connectivity analysis using tools such as Grafana, Postman, PostGresSQL, and Power BI to optimize performance and reduce error rates.Collaborate with internal and external stakeholders to ensure smooth onboarding, setup, and optimization of connectivity solutions.Skills:Analytics & Connectivity AnalysisGrafanaPostmanPostGresSQLPower BIChannel ManagementTPS ConnectivitySwitches: DerbySoft, IBS/HBSi

PriceTravel Holding is a leading Online Travel Agency in Mexico with over 20 years in the B2C, B2B (Retail and XML), and B2B2C markets. Connect is the latest business line through which PriceTravel distributes its direct hotel content and net rates via API XML connectivity to over 150 clients across more than 80 source markets.As a Client Optimization Manager, I led a team dedicated to providing top-tier XML API support for a diverse portfolio of over 150 global clients, including Connectivity Platforms, Gateways, and Integrators.Key Responsibilities:Spearheaded the onboarding and setup of new clients, ensuring seamless integration and alignment with existing systems.Managed and optimized existing client accounts, maintaining over 95% of bookable inventory across all gateway platforms and integrators.Conducted comprehensive analysis and implemented best practices for API usage, resulting in improved data transfer efficiency, reduced error rates, and enhanced overall system performance.Collaborated closely with the Operations department, providing critical support to resolve booking errors and ensure smooth operation.Led strategic initiatives to enhance connectivity, driving increased client satisfaction and system reliability.Skills:TableauGrafanaOpenSearchSQLPostmanAzureJIRAJuniperTravelgateX

W2M (World2Meet) is a leading Bed bank and Destination Management Company (DMC), 100% owned by Iberostar Group, with offices spanning the globe.In my role as an XML API Support Specialist, I provided critical support to over 120 clients across North and South America during the onboarding and integration process of Juniper’s Hotel API Webservices.Key Responsibilities:Delivered expert XML API support to over 120 clients and connectivity platforms during the onboarding and integration process of Juniper's Hotel API Webservices.Guided clients and platforms through monitoring and analysis, implementing best practices to optimize API performance, improve data transfer efficiency, and reduce error rates.Developed and executed communication and resolution strategies across all involved departments, ensuring effective collaboration and issue resolution.Provided comprehensive XML support and follow-up via email, telephone, Teams, and other communication channels, ensuring client satisfaction and successful integration.Utilized data analytics, error breakdowns, and XML analysis to continually enhance API integration and system performance.Skills:Juniper XML APIXMLSpySoapUIJIRAKibanaExcelTrello365 Dynamics

Dingus is a leading technology company specializing in CRS, Booking Engine, Web Development, and Channel Manager SaaS solutions, with headquarters in Mallorca, Spain, and Customer Support offices in Cancún, México.In my role as Customer Support, I established and led the Customer Support Department at the Cancún headquarters, providing critical support to top on-site clients and ensuring seamless system integrations and operations.Key Responsibilities: Spearheaded the establishment and leadership of the Customer Support Department at the Cancún headquarters, ensuring top-tier support for key clients.Delivered priority email, ticket, and phone support to top on-site clients, including Ocean H10 Resorts, Playa Resorts/Hyatt/Panama Jack, Excellence Resorts, Sandos Resorts, RIU Resorts, and Bahía Príncipe Resorts.Analyzed Push and Pull XML files between hotels, channels, and PMSs to diagnose and resolve synchronization errors, optimizing data accuracy and system performance.Managed hotel, room, and contract mapping to ensure the seamless distribution of inventory across all platforms.Oversaw the onboarding and setup of channels, PMS, and booking engines, ensuring efficient integration and successful operation from the outset.Skills:Zendesk Atlassian JIRA Zoho CRM Fiddler Debugger XML Spy

Customer Service Intern at Dingus Head Offices located in Palma de Mallorca, Spain (2015) and at Branch Office in Cancún, Mexico (2016)Skills: Bookincenter (channel manager), Fiddler, XMLSpy, Zendesk and Atlassian JIRA.

Quality & Development Intern at the Moon Palace Resort Sunrise Phase.Responsible of scheduling +15 daily employees training courses, maintained department organisation, applied knowledge assessments to employees, applied Hygiene in F&B tests as inhouse audit assistant in +10 Kitchens and Bars .

Responsible for the Sales & Marketing Department. Incharge of contacting new marine industry suppliers, customer experience,taylored sales, supervised the marketing, social media campaings.Attended to Miami International Boat Show and Ft Lauderdale International Boat Show.