Emma Prandle Email & Phone Number

Ellesmere Port, Cheshire, United Kingdom

• Responsible to ensure that Innospec product arrives with our customers legally and in a safe and timely manner.
• Liaising with various carriers related with key orders both bulk & packed goods for national & International freight (road, air and sea freight), negotiating prices and ensuring all relevant compliance, Export/Customs.
• Creating dangerous goods and consignment notes, updating our EPR system (Microsoft AX) to reflect the real time status of orders.
• Liaising with manufacturing and planning regarding raw material and finished goods collection and delivery, adhere to other site booking in procedures.
• Ensure HMRC movements are completed on time to accompany shipments on despatch.
• Manages and processes despatches of orders to Customers using approved EMEA managed warehouse locations.

Wrexham

Wrexham

Sales and Marketing function main contact, managing all sales calls, answering queries and providing an exceptional aftersales service.Manging diaries, co-ordinating travel arrangements and meetings and specifically client meetings Market research for confidential clients and ad-hoc projects and ensure all relevant detail is captured including any new.

Manage existing Client relationships across all products and solutions Handling customer queries and offering excellent levels of customer service Maximising revenue by exploring all sales opportunities Processing sales orders and credits Up sell new products and services to achieve portfolio growth. Make outbound calls to schools and Colleges Contact.

Ellesmere Port

• Work closely with the Management Team
• Manage existing client relationships across all products and solutions.
• Handling customer queries and offering excellent levels of customer service
• Maximising revenue by exploring all sales opportunities
• Processing sales orders and credits
• Upsell new products and services to achieve portfolio growth.

Wrexham Technology Park

• Dealing with clients’ customers on the phone – handling queries, requests for information, diary management.
• Dealing with clients – working with them to ensure we are looking after their calls as efficiently and effectively as possible, managing company and diary information.
• Promptly and efficiently taking and relaying messages to clients, by ‘phone, fax, email, mobile phone.
• Promptly and efficiently relaying phone calls back to clients, acting as a receptionist.
• General secretarial duties – typing, helping with mailings, office admin.

• Responsible for Acquisition, Customer Marketing, Direct Promotion and email Campaigns which involve working with a creative agency to produce all marketing material ranging from Direct Mail and email campaigns to.
• Writing and delivering education for Direct Promotions representatives.
• Carrying out mystery shopping visits to ensure all reps are promoting the products to a legal and compliant standard and feeding back to the vendors of any findings.
• Developing creative and copy writing for all direct mail and email campaigns.
• Responsible for writing the campaign data briefs including approval and sign off.
• Launched Bank of America’s first reward’s scheme developing a Magazine to promote the rewards before rolling it out to 15 groups

• Maintaining diaries for both the Director, four Department Managers.
• Maintaining and responding to Director's emails.
• Screening of Director's and Department Managers telephone calls both internal and external.
• Ensuring divisional organisational charts are kept up to date.
• Arranging travel both International and within UK.
• Complete departments expense claims.