Emma Prandle Email & Phone Number

Wrexham, Gb

Ellesmere Port, Cheshire, United Kingdom

• Responsible to ensure that Innospec product arrives with our customers legally and in a safe and timely manner.• Liaising with various carriers related with key orders both bulk & packed goods for national & International freight (road, air and sea freight), negotiating prices and ensuring all relevant compliance, Export/Customs documentation are completed.• Creating dangerous goods and consignment notes, updating our EPR system (Microsoft AX) to reflect the real time status of orders.• Liaising with manufacturing and planning regarding raw material and finished goods collection and delivery, adhere to other site booking in procedures.• Ensure HMRC movements are completed on time to accompany shipments on despatch.• Manages and processes despatches of orders to Customers using approved EMEA managed warehouse locations.• Manage relationship with customers and different branches within the business.• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution and assist in closing all Customer complaints.• Complete shipment in ERP system within agreed time of physical despatch.• Complete and resolve any invoicing queries in AX EPR system.• Raise and Co-ordinate documents for customers who require COO/EUR1 and original Bill of Lading documents for documentary collection orders.• Support and train colleague’s ad adhere to mandatory compliance training and health and safety procedures.

Wrexham

Wrexham

Sales and Marketing function main contact, managing all sales calls, answering queries and providing an exceptional aftersales service.Manging diaries, co-ordinating travel arrangements and meetings and specifically client meetings Market research for confidential clients and ad-hoc projects and ensure all relevant detail is captured including any new projects, any relevant industry knowledge Collate pricing, invoicing and contractual documents and marketing material in line with function requirements Providing link and liaison between Sales & Marketing and all operational departments and internal teamsGeneral administrative duties for the Sales & Marketing function, working closely with Senior Management Team / proof reading

Manage existing Client relationships across all products and solutions Handling customer queries and offering excellent levels of customer service Maximising revenue by exploring all sales opportunities Processing sales orders and credits Up sell new products and services to achieve portfolio growth. Make outbound calls to schools and Colleges Contact decision makers to generate new business

Ellesmere Port

• Work closely with the Management Team • Manage existing client relationships across all products and solutions. • Handling customer queries and offering excellent levels of customer service • Maximising revenue by exploring all sales opportunities • Processing sales orders and credits • Upsell new products and services to achieve portfolio growth. • To be a subject matter expert for all products and services. • Manage the end to end fulfilment of all print campaigns from personalised stationery to business cards. • Liaise with vendors to manage all print campaigns to include obtaining all relevant artwork approvals to managing the print vendor to ensure all campaigns are delivered on time and within budget.

Wrexham Technology Park

• Dealing with clients’ customers on the phone – handling queries, requests for information, diary management.• Dealing with clients – working with them to ensure we are looking after their calls as efficiently and effectively as possible, managing company and diary information.• Promptly and efficiently taking and relaying messages to clients, by ‘phone, fax, email, mobile phone.• Promptly and efficiently relaying phone calls back to clients, acting as a receptionist.• General secretarial duties – typing, helping with mailings, office admin.

Responsible for Acquisition, Customer Marketing, Direct Promotion and email Campaigns which involve working with a creative agency to produce all marketing material ranging from Direct Mail and email campaigns to Direct Promotion stand graphics, application forms and flyers. Also having responsibility for writing and delivering all Direct Promotion education to external vendors to ensure all the reps who are promoting the products are educated to a consistent standard. Working with the external vendors to ensure the sites are staffed and manned in a professional mannerKey Duties and Achievements• Writing and delivering education for Direct Promotions representatives.• Carrying out mystery shopping visits to ensure all reps are promoting the products to a legal and compliant standard and feeding back to the vendors of any findings.• Developing creative and copy writing for all direct mail and email campaigns.• Responsible for writing the campaign data briefs including approval and sign off.• Launched Bank of America’s first reward’s scheme developing a Magazine to promote the rewards before rolling it out to 15 groups

• Maintaining diaries for both the Director, four Department Managers. • Maintaining and responding to Director's emails. • Screening of Director's and Department Managers telephone calls both internal and external. • Ensuring divisional organisational charts are kept up to date. • Arranging travel both International and within UK.• Complete departments expense claims. • Convey and receive information to all level of Management (both written and verbal).• Complete miscellaneous projects assigned by Managers.