Emma Read Email & Phone Number

Philadelphia, PA, US

Philadelphia, Pennsylvania, United States

• Reviewed Graham Account Income form (AIF) and verified accurate and adequate data
• Processed Property & Casualty (P&C) customer Accounts Receivable (AR) invoices in the Applied Epic Agency Management System promptly and accurately. When necessary, process carrier AR invoices on direct bill policies.
• Processed Employee Benefits customer billings in EPIC promptly and accurately. When appropriate, process customer AR invoices on direct bill Employee Benefits (EB) policies
• Posted and reconciled direct bill commissions for all lines
• Maintaining billing information related to the EB scorecard and value-added services and P&C scorecard
• Resolved billing issues with Account Management (AM) teams and the Accounting department

Philadelphia, Pennsylvania, United States

• Renewal Process Cycle: assembled schedules, exhibits, and narrative documents; prepared pre-renewal presentations, assembled binders, and drafted letters within varying client renewal dates
• Issued Certificates of Insurance (COI) and Automobile Insurance Identification card
• Maintained all stored documents in a designated electronic system and updated all databases
• Maintained workflow process and quality assurance standards within Graham guidelines
• Prepared and sent correspondence on behalf of team members
• Handled telephone calls, monitored emails, and mailed and overnight documents

Philadelphia, Pennsylvania, United States

• Answered and triaged phone calls and inquiries
• Greeted people to the office for in-person needs
• Executed basic assignments

Philadelphia, Pennsylvania, United States

• Participated in a comprehensive summer training where employees learned to develop andfacilitate curriculum and learn about the Office of Leadership Development's (O.L.D) authentic leadership model.
• Collaborated with Program Assistant & Director to facilitate hybrid workshop and trainingrequests
• Executed four hybrid Leadershops for students to attend throughout the Fall 2021 semester
• Posted informative videos across three social media platforms to boost followers' experience
• Curated and organized digital and hard supplement materials and templates for students
• Worked alongside the O.L.D Communications Team to develop Leadershop event marketing andadvertising via Owl Connect, social media, and all other channels to increase Leadershopattendance

Philadelphia, Pennsylvania, United States

• Worked with university staff, connected with new students, and collaborated with fellow Owl Team Leaders to make the orientation sessions welcoming, informational and inspiring.
• Lead four orientations, per week, of approximately ten students and facilitated group activities and discussions
• Built an atmosphere of learning, relationship building, and inclusion by being Safe Zone Certified through Temple University Office of Institutional Diversity, Equity, Advocacy and Leadership (IDEAL)

Philadelphia, Pennsylvania, United States

• Worked in accordance with the Office of Sustainability
• Co-managed and tended the garden during the four summer months
• Held weekly opportunities that enhanced the collaboration of North Philadelphia residents and Temple University students
• Co-managed volunteer opportunities and programming around gardening
• Developed a garden safety training module and implementation plan
• Developed a community compost network training module and schedule

Philadelphia, Pennsylvania, United States

• Enhanced customer satisfaction through prompt, courteous, and helpful customer service
• Plug and play employee mastered skills at all positions: barista, book-keep, and store associate

• Wrote opinion articles that required readers to think critically about the world, their place in it, and how they want to move through it
• Created visual aid using Canva to help increase reader satisfaction and literacy
• Created a unique tone, perspective, and brand

• Collaborated with the Office of Sustainability and Green Council during weekly meetings
• Executed sustainable initiatives to encourage student involvement and awareness regarding environmentalism and sustainability

Burke, Virginia

• Monitored water conditions including maintaining pool chemical balance
• Supervised lifeguards, other pool staff, and patrons
• Organized weekly work schedules and station rotation schedules for pool staff
• Ensured that all rules and regulations are adhered to
• Followed through with basic lifeguard duties

Burke, Virginia

• Monitored patron behavior for unsafe pool activities
• Effectively Communated safety rules and regulations to employees and swimmers
• Cultivated a safe and comfortable swimming environment

Bachelor Of Arts - Ba, Political Science

Activities and Societies: Owl Team, Temple Community Garden, Political Science Society, Service Immersion Program, Society for Ecological.

Minor, Environmental Studies

Minor, Communication And Activism

Education record

Activities and Societies: Lake Braddock Women’s Rowing Team