Emma Reid Email & Phone Number

As the Head of Quality and Performance within the NHS, I am committed to driving excellence in healthcare delivery through strategic leadership, rigorous performance management, and being able to create and sustain relationships and a focus on quality improvement. I have over 15 years of experience in the healthcare sector, a proven track record of implementing innovative solutions that enhance patient care, optimise operational efficiency, and ensure compliance with standards.My role encompasses the development and execution of quality assurance frameworks, performance metrics, governance, and continuous improvement initiatives. I lead a dedicated team, fostering a culture of accountability and excellence to meet and exceed targets and KPIs. Through collaborative efforts with stakeholders & both clinical & non-clinical teams, I strive to embed best practices and promote patient-centered care across the organisation using data.My passion for quality and performance extends beyond operational excellence; I am dedicated to nurturing a learning environment that empowers staff, encourages innovation, and supports professional development. My soft skills in communication, teamwork, and adaptability are essential for fostering effective collaboration and driving team success. They enable me to navigate complex interpersonal dynamics, resolve conflicts, and contribute to a positive and productive work environment.

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  University Of Bedfordshire