· User acquisition and Quality Control.· Handling user acquisition for the US Northeast region. Performing recruiting processes, while evaluating their efficiency and participating in their modifications. · Quality Control.· Resource allocation.· Strategized and implemented plans to lower rejection rate from internal acquisition channels. · Providing feedback and action plans for the Growth Department on a weekly basis.· Building customer connection programs, for both… Show more · User acquisition and Quality Control.· Handling user acquisition for the US Northeast region. Performing recruiting processes, while evaluating their efficiency and participating in their modifications. · Quality Control.· Resource allocation.· Strategized and implemented plans to lower rejection rate from internal acquisition channels. · Providing feedback and action plans for the Growth Department on a weekly basis.· Building customer connection programs, for both customers and users of the platform.· Handling remote written and spoken Communication between stakeholders. · Building growth strategies oriented on user acquisition and active user engagement. Show less

• Prospect new business opportunities. Offering our services and creating relationships with forwarders or other related-service business, in order to outgrow our rank of exposure through their customer’s as well.• Keep track of our 15 buyers team in Asia, management of their performance and results in sales.• Coordinate our 5 level-inspection department of quality in Asia. Along with a 10 person inspectors team. • Management of my own corporate clients in México, with merchandise… Show more • Prospect new business opportunities. Offering our services and creating relationships with forwarders or other related-service business, in order to outgrow our rank of exposure through their customer’s as well.• Keep track of our 15 buyers team in Asia, management of their performance and results in sales.• Coordinate our 5 level-inspection department of quality in Asia. Along with a 10 person inspectors team. • Management of my own corporate clients in México, with merchandise from sectors including industrial kitchenware, houseware, hardware, amenities and beauty products, promotionals, toys, among others. Show less

• Logistic management of international delivery chain of supplies for small and medium national companies. Such as finding the best suitable suppliers and forwarders for our customers, arranging audits and inspections, and keeping track of the delivery chain from port to port, or factory to warehouse. • Management of our corporate clients portfolio. • Use of the CRM model of Customer Care to create bonds not only with the buyers/sales team, but also with our customer’s management team… Show more • Logistic management of international delivery chain of supplies for small and medium national companies. Such as finding the best suitable suppliers and forwarders for our customers, arranging audits and inspections, and keeping track of the delivery chain from port to port, or factory to warehouse. • Management of our corporate clients portfolio. • Use of the CRM model of Customer Care to create bonds not only with the buyers/sales team, but also with our customer’s management team as well. Show less

• Billing and financial assistance to corporate clients of a leading provider of consumer, financial and property information, analytics and services to business and government. • Communication via phone, e-mail, and faxing of information.• Management of a business client list, in which a CRM model of customer service is applied. All clients located in the United States of America.• Rental Property Solutions. Branch of business guided to the Mortgage, Automotive and Real Estate… Show more • Billing and financial assistance to corporate clients of a leading provider of consumer, financial and property information, analytics and services to business and government. • Communication via phone, e-mail, and faxing of information.• Management of a business client list, in which a CRM model of customer service is applied. All clients located in the United States of America.• Rental Property Solutions. Branch of business guided to the Mortgage, Automotive and Real Estate services.• Collections specialist.• Conduct Count inventory processes to ensure accuracy and timely execution for Weekly SLA’s. Show less

• Solving billing department issues via phone for a telecommunications and entertainment company in the United States of America, such as explanation on charges, providing product recommendations based on specific necessities, and selling new lines of business. • As well as being the first step on troubleshooting for problem resolutions and scheduling technician appointments for customers who needed further assistance.

• Corporate Sponsorship negotiation.• Selling event packages, including plain/bus transportation and lodgment.• Direct assistance to panelists during the event, such as planning of daily activities, making reservations for specific activities and transportation.