Emma Sanger-Horwell Email & Phone Number

As the Head of Cruise at Kenwood Travel, I oversee the initiation, management, and execution of the company's cruise strategy and objectives, focusing on enhancing profitability, market share, and customer satisfaction. With over 35 years of extensive experience in the travel industry encompassing sales, marketing, operations, and personnel management, I drive the development and implementation of initiatives to propel business growth and enhance customer experiences.My areas of expertise include pioneering new business ventures, skillful contract negotiations, effective territory management, compelling presentation delivery, and dynamic marketing strategies spanning social media, Google ads, and pay per click campaigns. Holding the esteemed title of Master at CLIA (Cruise Lines International Association), I am acknowledged as an authority in the cruise market, having received numerous accolades and published works within this industry. Committed to fostering cutting-edge and premium cruise offerings that cater to the preferences and expectations of our clientele, I am dedicated to upholding high standards of innovation and quality in our products and services.

Listed skills include Cruises, Tourism, Marketing, Negotiation, and 17 others.