Emma Weiler Email & Phone Number

San Diego, California, United States

San Diego, California, United States

In my most recent role, I scheduled and facilitated all company-wide onboarding processes, ensuring new team members are equipped for success from day one. Additionally, I played a pivotal role in launching a new Business Process Outsourcing (BPO) site, overseeing the training of all team members and continuing to manage ongoing BPO-related training initiatives. As a cross-functional Project Manager, I actively contributed towards our Operations Team's OKRs. I maintained up-to-date Learning and Development procedures and processes across the entire operations team. Moreover, I took responsibility for VIP client relations, managing and prioritizing interactions, and hosting President's Club Webinars for both new and existing clients.

I spearheaded the virtual training of over 200 team members globally, ensuring proficiency in various client-facing and back-office roles. I developed and implemented a robust Learning Management System, which included regular assessments to gauge comprehension and skill acquisition. By establishing seamless onboarding processes, I equipped new team members with necessary tools and resources, setting them up for success from day one. Leveraging platforms like Zendesk, Litmos, Confluence, and Loom, I created comprehensive company-wide resources, streamlining operations for enhanced efficiency. My effective communication skills were pivotal in fostering collaboration across departments, emphasizing the importance of accuracy in daily tasks to uphold our high standards of service delivery.

San Diego, California, United States

As the key liaison for reward recipients, I managed all client-facing communication, guiding them through personalized experience selections with clarity and detail. Leading a team of 10 booking and research agents, I ensured seamless coordination with vendors for smooth experience bookings. With a stellar 99% in overall Personal Performance Metrics, I excelled in service quality and operational efficiency. Adaptable and professional, I navigated challenges with grace, ensuring uninterrupted enjoyment of experiences. Additionally, I handled budget management responsibilities, contributing to efficient financial operations. Juggling a dynamic pipeline of 75+ experiences a week, I utilized strong communication and organizational skills to meet deadlines consistently.

San Diego County, California, United States

With a focus on delivering unparalleled customer service, I consistently surpassed monthly leasing and sales goals through exceptional closing skills. Achieving a remarkable 94% occupancy rate in a 752-unit apartment community, I showcased effective leasing and retention strategies. Cultivating positive relationships with prospects, vendors, maintenance personnel, and residents, I conducted apartment inspections, administered credit screenings, and organized lease files. Additionally, I initiated, planned, and executed monthly resident engagement events, contributing to a vibrant community atmosphere. Conducting weekly market surveys, I provided valuable insights for strategic decision-making to our corporate team.

Courtyard Marriott Seattle Downtown/Lake Union

As a seasoned professional in Food and Beverage management, I developed and executed effective strategies that ensured seamless operations and optimal outcomes across diverse events. I led cross-functional teams comprised of 20 associates across 12 locations, fostering collaboration and providing strategic guidance to drive success. My meticulous oversight of inventory operations and vendor relationships consistently ensured timely deliveries and met desired deliverables. Through productive training sessions, I contributed to enhancing team productivity and efficiency. Notably, I successfully completed complex projects, resulting in heightened client satisfaction and retention rates.

Greater San Diego Area

With a passion for hospitality, I greeted customers at the restaurant with exemplary customer service, ensuring a welcoming experience from the moment they arrived. Handling guest complaints with attentive listening and effective communication, I upheld high standards of guest satisfaction. As a dedicated team player, I collaborated seamlessly with servers, server assistants, bar staff, and management, always ready to lend a helping hand. Prior to service, I meticulously prepared seating assignments and presented plans during pre-shift meetings. Utilizing Open Table, I efficiently scheduled dining room reservations and coordinated parties, special events, and other guest services. Additionally, I managed all Mercantile sales, facilitating transactions with our local vendors.

San Diego State University

During my time at San Diego State University, I played an integral role in planning food and beverage industry events in collaboration with local San Diego restaurants. Managing the Foodies website and blog, I effectively communicated with our audience and promoted our events. Additionally, I spearheaded collaborative efforts by organizing events with other student organizations on campus. My dedication and leadership qualities were recognized when I was elected to serve on the Executive Board, where I contributed to the strategic direction and decision-making processes of the organization.

Downtown San Diego Bayside

With a strong focus on enhancing productivity and efficiency, I devised and deployed robust training plans for new staff, ensuring proficiency in dual property and computer systems in accordance with standard policies and procedures. My responsibilities encompassed various tasks including credit card management, cash management, OnQ System management, customer service management, and overall staff performance management. Throughout my tenure, I navigated the OnQ System and PBX for a 364-room hotel, effectively trained new employees on property and computer systems, and demonstrated proficiency in balancing bank accounts and handling cash and credit cards responsibly. Notably, my commitment to excellent customer service was recognized when I received my first guest mention by name just two months after joining the team.

Mission Viejo, Ca

During my tenure, I took pride in meticulously preparing and setting up for a diverse range of events held at the Lake or Clubhouse, catering to crowds of up to 1,000 guests. Ensuring impeccable cleanliness standards, I performed all cleaning duties at the lake with meticulous attention to detail. Additionally, I provided exceptional customer service by assisting guests with any special needs or requests for their events and parties, contributing to memorable and seamless experiences.

Anaheim, Ca

During my time at the attraction, I undertook comprehensive cross-training across all 20 positions, providing me with a thorough understanding of operations. This allowed me to seamlessly rotate through various roles during my shifts, ensuring smooth operations. Dedicated to creating magical moments and unforgettable experiences for guests, I consistently went above and beyond expectations. My commitment to excellence was recognized early on when I received a coveted Four Keys Card within my first month, acknowledging my outstanding performance in Safety, Courtesy, Efficiency, and Show. Daily, I effectively communicated with over 1,000+ guests and collaborated closely with 30+ co-workers, demonstrating strong interpersonal and communication skills. Additionally, I proactively anticipated the needs of both my colleagues and guests, ensuring a superior experience for all involved.

Bachelors Of Science, Hospitality Tourism Management

Activities and Societies: Executive Board of Foodies Student OrganizationStudied Hospitality with a Hotel Management Emphasis.

High School Diploma

Activities and Societies: Yearbook and Newspaper Editor, Freshmen Mentoring Program, Basketball, Track and Field, California Scholarship.