Emily Cook Email & Phone Number

Portland, Or, Us

Portland, Oregon, United States

Providing information about aquarium maintenance and fish care, with ongoing personal education and collaboration with co-workers in the fish department.Receiving and scanning incoming products to maintain consistent inventory.Upholding the store’s high standard of service to assist customers from initial greeting, to problem solving, to satisfaction upon purchase.Extensive knowledge of pet information and excellent team communication skills to create an ideal customer experience.

Portland, Oregon, United States

Implemented ongoing improvement on sanitation standards as recommended by state safety guidelines and maintenance of cleanliness safety protocol. Facilitated continuous linen supply and product availability for client and practitioner satisfaction.Maintained inventory to monitor trends in use and remove redundant or ineffective products.Interviewed and vetted candidates for attendant positions to maximize laundry and sanitation process.

Portland, Oregon Area

Utilized the register to quickly move customer lines while connecting with people to create an efficient and humanizing experience.Cleaned the cafe and back-of-house according to strict standards on a set time frame to keep operations safe and sanitary. Executed opening and closing shifts to facilitate optimum scheduling and coverage.Covered shifts at multiple stores, improving my location, product and service knowledge by adapting to the unfamiliar. Effected Covid-19 protocol closely to prevent virus spread, assisted customers in understanding and navigating unusual requirements and circumstances to maintain uplifting experiences.Facilitated creative output to cafe in the form of hand-drawn directional signage, calls-to-action, weekly trivia board and back-of-house employee board.

Portland, Oregon Area

Cashiered at a POS terminal and on the floor with a handheld iOS-based system to better attain customer processing and satisfaction.Maintained a clean and organized cash wrap to ease shift transition.Extended assistance to customers in need of product advice, help making a purchase, or restoring trust and satisfaction to the customer/Nike connection.Assisted with store inventory events to establish store needs and as a form of team bonding.Participated in high-volume "Friends and Family" sale in order to make room for new inventory and offer a unique, money-saving experience for customers.

Pike Place Market, Seattle

Provided excellent customer service to locals and tourists in a vibrant location with lively atmosphere.Assisted high volumes of customers on the weekends and in the summer months.Executed duties as weekend assistant manager, communicating successes, issues and needs to manager and owner as needed.Calculated simple weekly payroll by hand to streamline processes.Monitored sections of inventory and assisted in replacement and stocking of products.Maintained a list of alternative referrals in the event we did not carry a product, establishing trust and comfort with the result of high customer retention.Implemented legal requirements and followed identification verification protocol with each customer, and refusal of sale where illegal activity was indicated, to maximize store safety and compliance.

Certificate, Ux/Ui Design

Developed an understanding of how to use Figma, Adobe suite and Google suite to create high-fidelity prototypes and deliverables..

Film/Cinema/Video Studies, 3.52 Gpa

Activities and Societies: National Society of Collegiate Scholars Spanish Language MinorPlan to Return