Emmet Mccallion
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Emmet Mccallion Email & Phone Number

Customer Relations Officer - Complaints at Computershare UK
Location: Eglinton, Northern Ireland, United Kingdom 10 work roles 4 schools
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Current company
Computershare UK
Role
Customer Relations Officer - Complaints
Location
Eglinton, Northern Ireland, United Kingdom
Company size
792 employees

Who is Emmet Mccallion? Overview

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Quick answer

Emmet Mccallion is listed as Customer Relations Officer - Complaints at Computershare UK, a company with 792 employees, based in Eglinton, Northern Ireland, United Kingdom. AeroLeads shows a matched LinkedIn profile for Emmet Mccallion.

Emmet Mccallion previously worked as Specialist collector at Computershare Loan Services and Credit Management Consultant at Computershare Uk. Emmet Mccallion holds Bsc, Housing Management & Policy Studies from University Of Ulster.

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Computershare UK

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Profile bio

About Emmet Mccallion

Results driven individual with 10 years experience in the call centre industry. I have a proven track record of meeeting and maintaining personal and professional goals. Within Allstate and Stream I have delivered results both individually and from the teams I have worked with that have ensured financial bonuses for the company. I am adept at working in a multi-task environment such as reporting, analysis, operations, on my own or as part of a team. I combine a wealth of experience in Workforce Management with a proven record in delivering team and individual results. Over the past year I have moved into the Computer Networking area and this time I have become a competent Network Engineer with responsibility for DNS administration, SSL renewal and F5 GSLB workSpecialties: - Experienced Work Force Management Analyst- Operation management- Forecasting and resource planning- Change management- Process design, improvement and documentation- Quality Control- People and process management- Team Management

Listed skills include Change Management, Workforce Management, Team Management, Forecasting, and 41 others.

Current workplace

Emmet Mccallion's current company

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Computershare UK
Computershare Uk
Customer Relations Officer - Complaints
bristol, bristol, united kingdom
Website
computershare.co.uk
Employees
792
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10 roles · 26 years

Emmet Mccallion work experience

A career timeline built from the work history available for this profile.

Customer Relations Officer - Complaints

Current
Computershare Uk

Derry City, Northern Ireland, United Kingdom

Aug 2023 - Present

Network Engineer

Allstate Northern Ireland

Network fulfilment - making network changes vis HPSMMaintaining Big-IP LTM server boxesLoad Balancing Traffic RoutingMaintaining SSL certificate database and renewal processAdding Resources to networkProcess developmentClient LiaisonTeam training and mentoring

May 2010 - Nov 2013

Emea Scheduling Analyst

Stream Global Services

- Analysis of Call Arrival Patterns and productions of schedules for 800+ employees across 15 contracts and 3 countries to ensure KPIs are met. - Maintenance of scheduling software(Vantage Point). - Training and policy implementation accross EMEA scheduling and intraday team. - Liaison with client to agree forward forecast and staffing requirements..

Apr 2007 - Dec 2009

Team Manager

Stream Global Services

Managing 35 forward facing technical support representatives - ensuring team and individual KPI's met - day to day queue management - client liaison - process management -

Jan 2005 - Mar 2007

Ema Scheduling Analyst

Stream
2007 - 2009 ~2 yrs

Hp Reporting Analsyt

Stream Sgs
2000 - 2004 ~4 yrs

Housing Officer

Devon & Cornwall Housing Association

Day - to day management of 350 mix tenure public sector tenanciesEstate staff management, performance review, appraisal & recruitmentAllocation and void controlRent collection and arrears pursuitEstate management and development Liaison with internal departments and external agencies Representing association on inter agency bodiesSetting and monitoring.

Jan 1995 - Nov 1999

Housing Assistant

Student Housing Association Co-Operative

Day-to-day administration of 230 housing association tenancies Allocation and upkeep of waiting lists Estate staff management Void control Petty cash control Estate staff supervisionCompetenciesExcellent knowledge of MS Office products, especially Word, Excel, Power Point and Outlook, and VisioPeople management experienceManagement & administrationProcess.

Jan 1993 - Oct 1993
Team & coworkers

Colleagues at Computershare UK

Other employees you can reach at computershare.co.uk. View company contacts for 792 employees →

LP Laura Phillips Laura Phillips Colleague at Computershare Uk Skipton, England, United Kingdom, United Kingdom View → FB Flo Beattie Flo Beattie Colleague at Computershare Uk Padiham, England, United Kingdom, United Kingdom View → NH Naomi Howells Naomi Howells Colleague at Computershare Uk Greater Bristol Area, United Kingdom, United Kingdom View → EF Ed Falconer Ed Falconer Colleague at Computershare Uk Bristol, England, United Kingdom, United Kingdom View → JB James Browning James Browning Colleague at Computershare Uk Edinburgh, Scotland, United Kingdom, United Kingdom View → LA Liam Aitken Liam Aitken Colleague at Computershare Uk Edinburgh, Scotland, United Kingdom, United Kingdom View → SB Siobhan Beaumont Siobhan Beaumont Colleague at Computershare Uk Halifax, England, United Kingdom, United Kingdom View → SC Stuart Carmichael Stuart Carmichael Colleague at Computershare Uk Bonnyrigg, Scotland, United Kingdom, United Kingdom View → JB James Bloomfield-Stock James Bloomfield-Stock Colleague at Computershare Uk Bristol, England, United Kingdom, United Kingdom View → VA Vishwa Amarasinghe Vishwa Amarasinghe Colleague at Computershare Uk Bristol, England, United Kingdom, United Kingdom View →
4 education records

Emmet Mccallion education

Bsc, Housing Management & Policy Studies

University Of Ulster

Activities and Societies: Chairman Students Union Bar Committee 2003-2004

Diploma, Philosophy & Arts

St Patrick' Pontifical College

Education record

St Columb'S College

"A" Level Computer Science D Irish Language E "O" Level Chemistry B English Language C Irish B French C Mathematics B Geography C Physics C

FAQ

Frequently asked questions about Emmet Mccallion

Quick answers generated from the profile data available on this page.

What company does Emmet Mccallion work for?

Emmet Mccallion works for Computershare UK.

What is Emmet Mccallion's role at Computershare UK?

Emmet Mccallion is listed as Customer Relations Officer - Complaints at Computershare UK.

Where is Emmet Mccallion based?

Emmet Mccallion is based in Eglinton, Northern Ireland, United Kingdom while working with Computershare UK.

What companies has Emmet Mccallion worked for?

Emmet Mccallion has worked for Computershare Uk, Computershare Loan Services, Allstate Northern Ireland, Stream Global Services, and Stream.

Who are Emmet Mccallion's colleagues at Computershare UK?

Emmet Mccallion's colleagues at Computershare UK include Laura Phillips, Flo Beattie, Naomi Howells, Ed Falconer, and James Browning.

How can I contact Emmet Mccallion?

You can use AeroLeads to view verified contact signals for Emmet Mccallion at Computershare UK, including work email, phone, and LinkedIn data when available.

What schools did Emmet Mccallion attend?

Emmet Mccallion holds Bsc, Housing Management & Policy Studies from University Of Ulster.

What skills is Emmet Mccallion known for?

Emmet Mccallion is listed with skills including Change Management, Workforce Management, Team Management, Forecasting, Call Center, Operations Management, Scheduling, and Documentation.

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