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Emmet Mccallion Email & Phone Number
Customer Relations Officer - Complaints
at
Pepper Advantage
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✓ Verified July 2026
3 data sources
Profile completeness 100%
Current company
Role
Customer Relations Officer - Complaints
Location
Eglinton, Northern Ireland, United Kingdom
Company size
Who is Emmet Mccallion? Overview
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Quick answer
Emmet Mccallion is listed as Customer Relations Officer - Complaints at Pepper Advantage, a with 953 employees, based in Eglinton, Northern Ireland, United Kingdom. AeroLeads shows a matched LinkedIn profile for Emmet Mccallion.
Emmet Mccallion previously worked as Customer Relations Officer - Complaints at Computershare Uk and Specialist collector at Computershare Loan Services. Emmet Mccallion holds Bsc, Housing Management & Policy Studies from University Of Ulster.
Company email context
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Profile bio
About Emmet Mccallion
Results driven individual with 10 years experience in the call centre industry. I have a proven track record of meeeting and maintaining personal and professional goals. Within Allstate and Stream I have delivered results both individually and from the teams I have worked with that have ensured financial bonuses for the company. I am adept at working in a multi-task environment such as reporting, analysis, operations, on my own or as part of a team. I combine a wealth of experience in Workforce Management with a proven record in delivering team and individual results. Over the past year I have moved into the Computer Networking area and this time I have become a competent Network Engineer with responsibility for DNS administration, SSL renewal and F5 GSLB workSpecialties: - Experienced Work Force Management Analyst- Operation management- Forecasting and resource planning- Change management- Process design, improvement and documentation- Quality Control- People and process management- Team Management
Listed skills include Change Management, Workforce Management, Team Management, Forecasting, and 41 others.
Current workplace
Emmet Mccallion's current company
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Pepper Advantage
11 roles · 27 years
Emmet Mccallion work experience
A career timeline built from the work history available for this profile.
Customer Relations Officer - Complaints
Specialist Collector
Dec 2022 - Aug 2023
Credit Management Consultant
Jan 2014 - Dec 2022
Network Engineer
Network fulfilment - making network changes vis HPSMMaintaining Big-IP LTM server boxesLoad Balancing Traffic RoutingMaintaining SSL certificate database and renewal processAdding Resources to networkProcess developmentClient LiaisonTeam training and mentoring
May 2010 - Nov 2013
Emea Scheduling Analyst
- Analysis of Call Arrival Patterns and productions of schedules for 800+ employees across 15 contracts and 3 countries to ensure KPIs are met. - Maintenance of scheduling software(Vantage Point). - Training and policy implementation accross EMEA scheduling and intraday team. - Liaison with client to agree forward forecast and staffing requirements. - Implementation of scheduling models for new business
Apr 2007 - Dec 2009
Team Manager
Managing 35 forward facing technical support representatives - ensuring team and individual KPI's met - day to day queue management - client liaison - process management -
Jan 2005 - Mar 2007
Ema Scheduling Analyst
Stream
2007 - 2009
~2 yrs
Hp Reporting Analsyt
Stream Sgs
2000 - 2004
~4 yrs
Housing Officer
Devon & Cornwall Housing Association
Day - to day management of 350 mix tenure public sector tenanciesEstate staff management, performance review, appraisal & recruitmentAllocation and void controlRent collection and arrears pursuitEstate management and development Liaison with internal departments and external agencies Representing association on inter agency bodiesSetting and monitoring service charge contractsPlanned and day-to-day maintenance
Jan 1995 - Nov 1999
Housing Assistant
Student Housing Association Co-Operative
Day-to-day administration of 230 housing association tenancies Allocation and upkeep of waiting lists Estate staff management Void control Petty cash control Estate staff supervisionCompetenciesExcellent knowledge of MS Office products, especially Word, Excel, Power Point and Outlook, and VisioPeople management experienceManagement & administrationProcess design and documentationClient relations
Jan 1993 - Oct 1993
4 education records
Emmet Mccallion education
Bsc, Housing Management & Policy Studies
University Of Ulster
Diploma, Philosophy & Arts
Diploma, Philosophy & Arts
St Patrick' Pontifical College
Education record
St Columb'S College
FAQ
Frequently asked questions about Emmet Mccallion
Quick answers generated from the profile data available on this page.
What company does Emmet Mccallion work for?
Emmet Mccallion works for Pepper Advantage.
What is Emmet Mccallion's role at Pepper Advantage?
Emmet Mccallion is listed as Customer Relations Officer - Complaints at Pepper Advantage.
Where is Emmet Mccallion based?
Emmet Mccallion is based in Eglinton, Northern Ireland, United Kingdom while working with Pepper Advantage.
What companies has Emmet Mccallion worked for?
Emmet Mccallion has worked for Pepper Advantage, Computershare Uk, Computershare Loan Services, Allstate Northern Ireland, and Stream Global Services.
How can I contact Emmet Mccallion?
You can use AeroLeads to view verified contact signals for Emmet Mccallion at Pepper Advantage, including work email, phone, and LinkedIn data when available.
What schools did Emmet Mccallion attend?
Emmet Mccallion holds Bsc, Housing Management & Policy Studies from University Of Ulster.
What skills is Emmet Mccallion known for?
Emmet Mccallion is listed with skills including Change Management, Workforce Management, Team Management, Forecasting, Call Center, Operations Management, Scheduling, and Documentation.
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