Emmett Keane Email and Phone Number

• Co-ordinate the clearance of freight documentation through the relevant customs authorities.• Guide and advise clients on customs regulation requirements both in the origin and destination countries. • Liaise with the customs authority daily & deliver an excellent customer service to all clients.• Assist in the review of all policies, procedures and controls put in place.• Ensure Duty/VAT is processed correctly & collected as required & ensure any queries/refunds are followed up and resolved immediately.Selected contribution• This role requires exceptional problem- solving skills, with the ability to resolve any shipment issues that arose relating to the parties involved in the shipment.

• This role demanded attention to detail, excellent punctuation and ability to multi-task with a high level of organisation when accommodating guests at the hotel.• Meeting and greeting the guests, checking-in/out the guest(s), processing payments, giving directions to all the hotel facilities and times that they operate.• Managing any issues that the guests may have e.g., any maintenance issues in the guest suite. Selected Contributions:• Exceeding guest expectations by highlighting their concerns and providing appropriate solutions to guest issues.

• This role entailed a diverse skillset, as it required excellent customer service in a client facing capacity, as well as complex financial administrative knowledge. • Provided hands-on support by managing diversified accounts, including business, farming, club, and general member accounts.• Ensured compliance with data protection retention period procedures while classifying archived files for destruction or retention. • Compiled reports utilizing excel, maintained filing system of documents, and optimized progress software to update client accounts.Selected Contributions:• Cultivated long-lasting relationships with members by processing lodgments, withdrawals, and loan repayments in an efficient manner.

• Ensured efficient bike rental processing by handling completion of rental forms and gathering client information as per business requirements. • Facilitated a large client base by responding to enquiries, demonstrating product information, handling complaints, and resolving issues via phone, e-mail, and in -person contact. • Built a strong co-operative rapport with my team in a work environment that required time management and shift flexibility. Selected Contributions:• Earned satisfaction and trust of vast client base and exceeded sales monthly targets by streamlining rental process.

• Developed and implemented creative strategies to maximise sales of boat trips through all communication channels. • Maximised online traffic by handling and supervising social media platforms and company website with aid of analytic tools, while creating content in the form of videos, posts, blogs & competitions.• Resolved client’s problems and confusions by responding to inquiries related to boat trips. Selected Contributions:• Amplified client base by supporting in envision and formation of new booking engine with the design, layout and content used.