Senior Manager
CurrentJabian values talented generalist consultants. In my time here I've had a leadership role developing data-related solutions, along with process improvement and, more recently, artificial intelligence. My project roles have included these focus areas along with strategic planning, product management, vendor selection, and other types of work. Some specific project successes include:- Analyzing transaction data for thousands of wholesale automotive sales leading to arbitration claims. I identified patterns and opportunities for improved efficiency, then designed updated scorecard with quantitative and qualitative criteria for evaluating claims. I developed decision criteria and training materials to improve adoption of those criteria across several dozen claims agents.- Creating a customer segmentation model based on data describing customer business profile and history with the client. I evaluated components of customer product maturity, current and projected sales volumes, and historical usage of client products to describe customer relationship and future potential. I assigned >300 customers to segments, described relationship strategies differentiated by segment, and trained client staff on ongoing evaluation as customer relationships evolve over time.- Guiding vendor selection for a knowledge management tool supporting an IT service team- Developing a catalog of strategic data assets and action plans to bring data customers in line with new syndication plans- Managing internal reporting and metrics for rapidly scaling talent acquisition team- Developing strategic plan for cybersecurity innovation center, including identifying program goals and defining key leadership roles