Emily Kelly Email & Phone Number

Novato, Ca, Us

New York, Ny, Us

In 2023, I was promoted to Senior Vice President, where I spearheaded initiatives aimed at expanding revenue streams and diversifying market offerings.In this role, I led high-level strategic planning to maximize efficiency and ensure continuous improvement in product availability and operational continuity. I directed all aspects of project management, from packaging design to customer service, and managed RFP processes for new vendors and suppliers.Highlight of Impact:✦Executed strategic shift from single product line to diversified "good, better, best" product portfolio by leading launch of 2 contact lenses; both launches achieved commendable success.✦ Enhanced operational efficiency by launching strategic initiatives that streamlined inbound and outbound freight processes, renegotiated contracts with transportation companies, led vendor selection, and sourced new manufacturing partners.✦Led team development efforts, mentoring members to senior director roles and advocating for salary equity. Proactively managed performance to surpass expectations, prioritizing workforce cohesion and motivation.

New York, Ny, Us

Toronto, Ontario, Ca

Female-owned Jill Razor is an industry-shaker on a mission to normalize female face-shaving. Since its inception, the company has generated 300M organic views across all platforms. As an advisory board member, I partnered with the company to offer strategic operational advice as needed.

San Fransisco, Ca, Us

I was recruited to manage and develop a team of ~25 employees that supported day-to-day operations functions. During my one-year tenure with the company, I launched 6 new brands. My team drove operational growth of multiple e-commerce brands shipping 1,500+ units per day in direct-to-consumer sales from multiple facilities, utilizing multicarrier distribution network, white glove network, and reverse logistics network. Highlight of Impact:✦Executed operational launch of retail stores, ramping fulfillment from 0 to 250 stores over the first 3 months. ✦Sourced and project managed new product development and launches, including establishing new vendor relationships. ✦Provided key insights to the executive management team including finance, legal, analytics, and compliance teams.

Phoenix, Az, Us

As the first-ever operations hire for brand-new startup company Helix Sleep, I partnered with company ownership in building and scaling the company. I sourced manufacturers, project managed product development and launches, oversaw fulfillment processes, and led reverse logistics strategy. Additionally, I directed entire supply chain network, transportation contracts, invoice approval, vendor relationships, and manufacturer performance. Hired, trained, and managed employees and workflows. Led build-out of software platform.Highlight of Impact:✦Improved return rates by 50% after developing a “topper” initiative to increase acceptance rates.✦Slashed order delays by designing daily reconciliation process that verified all orders were sent to the manufacturer.✦Ensured compliance with 2-day SLA shipping time frame by instituting new daily orders report process.✦Drove reductions in product defects and costs by implementing a manufacturing report card, which provided monthly feedback to manufacturing teams. ✦Drove continuous product improvement while reducing refunds to customers by establishing QA program and feedback loop with manufacturers. ✦Managed FIFO fulfillment to ensure inventory did not age too long at manufacturing plants.✦Reduced product costs ~15% -- recognizing a 6% P&L margin improvement and $1M in annual savings – after renegotiating manufacturer costs and onboarding new manufacturers. ✦Realized $180K+ savings by implementing a new manufacturing credits program for defective products. ✦Saved $85K after utilizing donation partners ($0 cost + tax savings) rather than junk removal service for returned beds.✦Improved company cash flow by renegotiating contract payment terms from 30 days to 45/60 days. ✦Achieved $750K savings annually by managing multimillion-dollar transportation contract with major US carriers.

New York, New York, Us

I began with Birchbox as a Discovery Specialist in the $250M company’s early years and was promoted several times, ultimately working my way up to Logistics Manager. In this role, I oversaw the company’s $30M logistics and fulfillment operations. I also established KPIs for the contractual SLAs with 3PL partner and partnered with cross-functional brand, logistics, operations, planning, and marketing teams to resolve issues. Highlight of Impact:✦Enabled volume growth of 7x in 2-year period by managing and scaling operations, including management of total transportation network's performance. ✦Reduced operating costs 20% by spearheading RFP processes for fulfillment and transportation.✦Improved warehouse efficiencies by implementing and adjusting SOPs, including new customer returns and refund automation processes.✦Assisted in transition to a new 3PL partner while operating and managing multisite operations. ✦Optimized fulfillment of international retail orders by creating new processes and documents. ✦Improved the customer experience by developing strategies to prevent recurring problems after analyzing customer complaints, error rates, and warehouse mistakes.Core Responsibilities: Logistics | Fulfillment | Customer Service | Cross-Functional Collaboration | Strategic Planning | Transportation & Fleet Management | Inventory Management | Hiring | Training | Onboarding

• Oversaw all daily office duties• Managed customer requests, issues, and maintained relationships with clients• Coordinated billing with new accounts and assisted in setting up new jobs• Used Peachtree accounting software to manage all accounts payable and receivable• Built spread sheets to show past due and paid bills to coordinate collections• Balanced company checkbook and managed all credit card accounts.