Elisabeth Morgan Gibbs Email & Phone Number

• Developed cohesive presentations customized for technical and non-technical audiences.• Led technical workstreams and drove closure of associated decisions and issues.• Championed and implemented best practices and delivery standards.• Contributed to successful first release of upgraded warehouse programs, overseeing technical control team members and managing effects.• Created an effective implementation process for monitoring personnel and reviewing progress.

• Controlled project milestones and deliverables at all stages, from planning and development through quality control and final review.• Assessed project parameters and client expectations to provide consistent status reports and to proactively address potential delays or constraints.• Optimized resources and monitored utilization to facilitate availability and promote timeline and budget adherence.• Worked with 18 different engineering groups to create alignment on progression opportunities throughout their careers

Columbus, Ohio Area

Project Objective:Established an updated Project Management Office (PMO) system to replace existing practices, creating documentation through playbooks for both waterfall and Agile methodologies. The launch was conducted while running the old system until the team was ready to transfer.Strategic Contributions:-Worked with a team to establish an updated PMO system, including the creation of comprehensive playbooks for waterfall and Agile methodologies.-Managed the transition period by operating the old system concurrently until full adoption readiness.Collaborated with the ServiceNow team to develop a robust dashboard for enhanced reporting and project visibility.-Regularly presented project updates to C-level executives, ensuring alignment and informed decision-making.Critical Deliverables:-Developed and documented processes for both waterfall and Agile project management methodologies.-Implemented a ServiceNow dashboard to consolidate project metrics and facilitate strategic analysis.Adaptive Solutions:-Designed and executed strategies to adapt project management methodologies across the organization.-Ensured seamless integration of new PMO practices while maintaining stakeholder engagement and support.Impactful Outcomes:-Improved project efficiency and quality through standardized methodologies and streamlined processes.-Empowered executive management with real-time insights through intuitive dashboards and executive presentations.

Columbus, Ohio Area

Project Objective:Led the development and execution of training programs for onboarding and the rollout of a new software system.Strategic Contributions:-Developed and delivered enterprise-wide user learning programs for system implementations.-Enhanced onboarding programs and facilitated successful team integration.-Created and executed a comprehensive communication plan for stakeholders.Critical Deliverables:-Executive training materials.-Targeted communication strategies.Adaptive Solutions:-Addressed training changes and project scope adjustments due to Covid-19.Impactful Outcomes:-Ensured sustainable results through effective user training.-Improved team performance and cohesion.

Columbus, Ohio Area

• Managed an average of 15 weekly defects, product inquires and incidents, then reported and held business stake holders meetings weekly to discussion prioritization of defects, updated necessary design documentation and training documents. • Lead weekly presentations for strategic direction of the software product, propose defect fixes in production, workarounds, and recommended solutions to multi-stakeholders. • Acted as a lesion between business development, software engineering, the Help desk and the client. • Collaborated with application development to provide business insights on defects and come to solutions that fit business needs. • A Subject Matter Expert for Legal Notices of Action sent out by the state

Columbus, Ohio Area

• Created operations and business management solutions for client accounts that entails• Core business process transactions involving data entry/data capture according to defined methods, procedures, and standard delivery solutions to deliver business outcomes committed to in the service level agreement. • Maintained current product levels and communications within the supply and demand chain.•Transitioned products to an online sales platform by reviewing contract specifications to remove product from brick mortar stores, created strategic frameworks to close sales chains, recycled unused product and ensured product distribution would meet consumers needs within the new online system.• Organized old physical inventory, training notes and processes and created a “product knowledge” system for each to ensure all previous product lines were documented, and expire unused product to reduce FSO. • Designed a road map to clean up Call Flow legacy systems to create a quicker customer flow, retire low use calling features and migrating all customer service activities to an online platform. • Maintained partner relationships during product transition, as well as product logistics and distribution channels. • Created a backlog of products with fraudulent activities, and shut down nearly 1,500 cards with in 24 hours of fraudulent acts. • Spent 7 months managing multiple projects, and maintained communications with two clients with minimal business disruptions.

Columbus, Ohio Area

• Analyzed business requirements and created over 103 test scripts and executed them on different browsers.• On-boarded with Developers to gain back end product knowledge, best practices on the software product, and organizational flow. • Delivered over 76 defects in the 7 months spent on the M&O test team, before moving to the Business analyst role. • Worked with developers, UAT testers and BA team to successfully track, report and reproduce defects. • Eventually transitioned into a Business Analyst role

Columbus, Ohio Area

Coordinated and integrated a “Go to Market” Strategy for the introduction of Shell X100 Classic car oil to the US Markets via high profile car shows and auto auctions.• Key liaison between new vendors, mechanics, international sales and corporate office communications to insure customer and vendor satisfaction and smooth Process flow.• Attended important events in the automotive community to promote and sell our product to c- level executives and marketers. • Tripled sales within three months of product launch.

New Albany, Oh

Provide high level, direct support to the #1 Real Estate Agent/ Team in central Ohio. This includes managing all administrative duties including managing emails, phone calls, submitting documents, managing a client database, and agent marketing. As well as:• Assist over 120 clients in all aspects of buying and selling property, including deal negotiations, contract writing, and market value comparisons. • Organize and maintain potential leads and active sellers for two agents responsible for closing 24 million dollars in sales. • Accompany clients to desired properties and advise them of current market trends in the area, taxes and home value.• Develop leads using company database. This includes: Planning, Research, Cold Calls, and Emails. Then Client Follow Up through face-to-face meetings.

White Canvas Home Staging + Design

Provided assistance in the creation of preliminary plans and design concepts for homes in the New Albany Area. This included:-Conferring with clients to understand and document design concept to best suit the Ohio Market needs. Provide design, clerical and administrative support. Assist with installations, coordinate deliveries and handle post installation follow up activities. -Acting as a bridge between Clients, vendors and contractors. -Assisting in handling communications with clients by phone and email.

New Albany, Ohio

Team Member for the top Real Estate group in the central Ohio area: call Clients, organize Agent calendars, review and create online house listings in the MLS, Centralized Showing and HER systems. Promoted to CSA in 2013 managing and organizing new listings, appropriate signage and promotional materials (stepped down to concentrate on college studies in 2014). - Take photos of homes and interact with Clients regarding procedures and questions- Hold open houses and show homes to Clients

Columbus, Ohio Area

Columbus CEO magazine’s “Best of Business 2015” recognized SBC as Best Ad Agency for the 8th year in a row and Best Employer Under 500 Employees by the magazine’s readers. My internship involved creating Press Releases, Editorial Calendars, Social Media messages and Blog content for Clients who included Wayne Dalton Garage and Overhead Doors, Fazoli’s and Columbia Gas. Assisted in managing and monitoring social media platforms and User-created content.- Planned over 45 events for Columbia Gas’ mascot, Digger Dog

Bachelor'S Degree, Communication And Media Studies

Associate’S Degree, Associates Of Arts