• Lead customer support department team, field customer requests, and coordinate service requests with production team• Manage and resolve complex customer and manufacturing needs both nationally and internationally• Anticipate potential operational issues to prevent and mitigate future problems• Attend marketing events and assist on promotional photo and video shoots• Develop content and literature for operational and resource materials for customer education• Foster collaborative relationships between Sales, Production, and Leadership teams• Created a scalable data analysis program to monitor quality control

• Develop and implement strategies to empower sales associates and meet sales goals• Coordinate materials with outside vendors and construction teams to complete projects• Organize volunteers and work force development employees to complete specific tasks• Manage and maintain the shipping, receiving and inventory of three warehouses• Oversee store P&L, bi-weekly payroll, and prepare deposits• Resolve escalated customer conflicts and complaints• Order office supplies, and schedule delivery truck and store maintenance

• Delegated tasks and strategies to store associates and construction• Scheduled, tracked, and coordinated donation pick-ups and drop offs; assist with loading/unloading• Managed Instagram account, produced content and grew community engagement• Developed strategies to efficiently manage, merchandise and display new inventory

• Supervised rotating shifts, created weekly schedule, and placed inventory orders• Maintained compliance with health codes and helped prepare for inspections• Diffused and overcame challenges in a fast-paced, client-facing environment

• Provided excellent customer service and beverages

• Oversaw campground reservations, sale of park products, and welcomed park guests• Aided park rangers with other various administrative duties

• Worked on the NetReach Grassroots Marketing Team• Promoted artists using Twitter and message boards

• Taught comprehensive drum lessons

• Organized dorm hall social events and encouraged safe environment for students• Moved residents in to new living facilities