Elaine Marianne Bondoc Email & Phone Number

➢ End User chat and email support for Zoomforth End Users.➢ Assists in microsite building, platform navigation, and minimal design and CSS-related queries.➢ Incident management and service request fulfillment within response, resolution and customer satisfaction timeframes for clients➢ Perform Quality Assurance tests on product and microsite designs➢ Proactively capture client insights, use cases and user experiences for product development➢ Develop knowledge base by… Show more ➢ End User chat and email support for Zoomforth End Users.➢ Assists in microsite building, platform navigation, and minimal design and CSS-related queries.➢ Incident management and service request fulfillment within response, resolution and customer satisfaction timeframes for clients➢ Perform Quality Assurance tests on product and microsite designs➢ Proactively capture client insights, use cases and user experiences for product development➢ Develop knowledge base by creating and updating help center articles, which includes work instructions and illustration productions➢ Maintain a detailed understanding of our ever-evolving product, speak with customers about the most relevant features/functionality for their specific business needs, and proactively share best practices➢ Surface client feedback and insights to the rest of the organization, strengthening the feedback loop between Customer Support and Product/Engineering➢ Proactively contribute to the team development activities such as process reviews and continuous improvements, QA on tasks, internal service request processing, platform evaluations, learning, etc.➢ Resolves site queries related to Cascading Style Sheets (CSS) Show less

Quezon City, National Capital Region, Philippines

➢ Works as a bookkeeper for small businesses➢ Recording of financial transactions, financial reporting, maintaining of financial records, and tax preparation

Ncr - National Capital Region, Philippines

➢ Assists Process Analysts with process analysis, creation and modification➢ Manages Change Management for all process requests from Service Owners➢ Guides and answers SD Agents queries that can’t be answered by SME’s or OIC’s➢ Attends process related meetings

➢ Manages the Case Handler Team and their leave allocation➢ Provides coaching and assistance to the Case Handler Team➢ Chases and takes care of all Open tickets until it is fully resolved and can be closed.➢ Assures that tickets were processed accordingly based on existing processes.

➢ Monitors Service Desk Agents on their transactions to ensure quality on their work➢ Provides coaching and mentors Service Desk Agents with their areas for improvement (AFI's)

➢ Assists Trainers with Service Desk Trainings and Workshops➢ Handles Training Classes for New Hires when needed➢ Handles New Hire UAT (Transition from Training to Operations)➢ Guides New Hire on using account tools, understanding issues and processes that should be used➢ Assists with New Hire Tool Requests

➢ Chases and takes care of all Open tickets until it is fully resolved and can be closed.➢ Assures that tickets were processed accordingly based on existing processes.➢ Audits tickets and provides feedback to Service Desk agents who have coaching opportunities.

➢ Data analysis and reporting➢ Deriving conclusions on causes of DSAT’s which includes data scrubbing and bucketing➢ Preparing a comprehensive report for the account➢ Provides ideas/suggestions on which topics/tasks needs improvement

➢ Creates analysis reports and/or result sets using Excel and/or PowerPoint as required by Operations➢ Operates in a fast-paced environment with quick turn-around times➢ Produces relevant reports and submit them to counterpart analysts➢ Liaises with other analysts for an efficient coordination of tasks, enable accurate processing and report preparation and allow an order submission of the needed reports in a timely fashion

➢ Supports all technical concerns of End Users➢ Troubleshoot technical concerns of End Users➢ Logs and route tickets to appropriate resolving groups in a timely manner.

➢ Supports Intuit Quickbooks Enterprise Users➢ Supports technical concerns of End Users➢ Troubleshoot technical concerns of End Users➢ Check data entry errors, reconciliation, data rebuild➢ Logs and route tickets to appropriate resolving groups in a timely manner.

➢ Supports technical concerns of End Users➢ Troubleshoot technical concerns of End Users➢ Logs and route tickets to appropriate resolving groups in a timely manner.

Bs Accountancy

Activities and Societies: PUP Bagong Himig, OSFA, PUP Scholars

Associate Of Arts - Aa, Digital Communication And Media/Multimedia