Emre Serdar

Emre Serdar Email and Phone Number

Senior Contact Center Operation Engineer at Trendyol @ Trendyol Group
maslak, istanbul, turkey
Emre Serdar's Location
Istanbul, Türkiye, Turkey
About Emre Serdar

Emre Serdar is a Senior Contact Center Operation Engineer at Trendyol at Trendyol Group. He possess expertise in genesys, sip, audiocodes, voip, hyperion and 17 more skills. He is proficient in İngilizce.

Emre Serdar's Current Company Details
Trendyol Group

Trendyol Group

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Senior Contact Center Operation Engineer at Trendyol
maslak, istanbul, turkey
Website:
trendyol.com
Employees:
2060
Emre Serdar Work Experience Details
  • Trendyol Group
    Senior Contact Center Operation Engineer
    Trendyol Group Jul 2022 - Present
    İstanbul, Türkiye
    • Genesys PureEngage contact center management• Tegsoft contact center management• Audiocodes SBC installation, configuration and management• Log management with Grafana-loki-promtail• Application and System monitoring with Zabbix• Designing voice projects• Preparing DB repors for business requirements • Managing vendor communications• Preparing test plans for projects• Managing SMS communications • Managing Social Media tools
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  • Ccr
    Genesys Cloud And Pure Connect System Engineer
    Ccr Feb 2019 - Jul 2022
    Istanbul, Turkey
    • Genesys Cloud - Kitopi contact center project installation• Medela PRI to SIP migration projects for all locations• SBC-Teams Configuration• BMW - NTTDATA Gmbh Pure connect system integration project (Australia – Africa - China).• Internal SBC training was given • Internal PureConnect training was given• Medela Centralized System Integration for Switzerland – Baar, Switzerland – Regensdorf, US - McHenry• Support in customer-oriented development with Genesys Pure Connect call center software (KKB, Webhelp, CPP, Kuveyt Türk Katılım Bankası, Comdata).• Installation and support EasyConnectVideo (ECV) video call software.• Installation, configuration and upgrading Genesys Pure Connect call center software.• Troubleshouting on Audiocodes SBC and SIP lines.• Troubleshouting on Network layer with Wireshark
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  • Sistas Sayisal Iletisim A.S.
    Genesys Pure Engage Support Specialist
    Sistas Sayisal Iletisim A.S. Sep 2016 - Feb 2019
    Altunizade Mah., İstanbul, Türkiye
    GenseysWebApi & Angular Call Center User İnterface (2018)Audiocodes setup with High-Availability - Pusula Call Center (2018)Genesys PureEngage Support - Pusula Call Center (2018)SAP BO Call Center Reports- (Vakıf Bank) 2017-2018Genesys System Upgrade - (Fiba Banka) 2017Audiocodes Setup with High-Availability - (Fiba Banka) 2017SAP BO Call Center Reports - (Fiba Banka) 2017IVR-CRM Integration for IVR predicting customer intent - (İgdaş) 2017SAP BO Call Center Reports - (İgdaş) 2017 OcakAudiocodes Setup with High-Availability - (Albaraka Türk Katılım Bankası) 2016 KasımGenesys PureEngage Installation - (Yozgat Şehir Hastanesi) 2016 AralıkGenesys PureEngage Support - (Deva Holding) 2016 Eylül-HalenGenesys PureEngage Support (Doğuş Oto)2016 Eylül-Halen
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  • Empatik İnsan Kaynakları Stajokulu
    Summer Trainee
    Empatik İnsan Kaynakları Stajokulu Jul 2015 - Aug 2015
    Stajer
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  • Mikro Dizayn
    Summer Trainee
    Mikro Dizayn Jul 2014 - Sep 2014
    hastanelerin ameliyathanelerindeki görüntülü ve etkileşimli kontrol sisteminin yapımında görev aldım

Emre Serdar Skills

Genesys Sip Audiocodes Voip Hyperion C# Microsoft Sql Server Yazılım Geliştirme C++ C Pl/sql Sql Business Objects Veritabanları Test Etme Angular Asp.net Tcp/ip Ip Iletişim Video Konferansı Webrtc

Emre Serdar Education Details

Frequently Asked Questions about Emre Serdar

What company does Emre Serdar work for?

Emre Serdar works for Trendyol Group

What is Emre Serdar's role at the current company?

Emre Serdar's current role is Senior Contact Center Operation Engineer at Trendyol.

What schools did Emre Serdar attend?

Emre Serdar attended Karabük Üniversitesi, Mustafa Kemal Anadolu Lisesi.

What are some of Emre Serdar's interests?

Emre Serdar has interest in Politics, Science And Technology, Education.

What skills is Emre Serdar known for?

Emre Serdar has skills like Genesys, Sip, Audiocodes, Voip, Hyperion, C#, Microsoft Sql Server, Yazılım Geliştirme, C++, C, Pl/sql, Sql.

Who are Emre Serdar's colleagues?

Emre Serdar's colleagues are Musa Yel, Enes Berke İnal, Gizem Çelikboya, Şina Ertoğrul, Yunus Efendioğlu, Manolya Destına Altun, Arda Menteşe.

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