Emre Serdar
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Emre Serdar Email & Phone Number

Senior Contact Center Operation Engineer at Trendyol at Trendyol Group
Location: Istanbul, Türkiye, Turkey 5 work roles 2 schools
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✓ Verified July 2026 3 data sources Profile completeness 100%

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Current company
Trendyol Group
Role
Senior Contact Center Operation Engineer at Trendyol
Location
Istanbul, Türkiye, Turkey
Company size
2060 employees

Who is Emre Serdar? Overview

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Quick answer

Emre Serdar is listed as Senior Contact Center Operation Engineer at Trendyol at Trendyol Group, a with 2060 employees, based in Istanbul, Türkiye, Turkey. AeroLeads shows a matched LinkedIn profile for Emre Serdar.

Emre Serdar previously worked as Senior Contact Center Operation Engineer at Trendyol Group and Genesys Cloud and Pure Connect System Engineer at Ccr. Emre Serdar holds Bachelor'S Degree, Bilgisayar Mühendisliği from KarabüK ÜNiversitesi.

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Email format at Trendyol Group

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Trendyol Group

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Profile bio

About Emre Serdar

Emre Serdar is a Senior Contact Center Operation Engineer at Trendyol at Trendyol Group. He possess expertise in genesys, sip, audiocodes, voip, hyperion and 17 more skills. He is proficient in İngilizce.

Listed skills include Genesys, Sip, Audiocodes, Voip, and 18 others.

Current workplace

Emre Serdar's current company

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Trendyol Group
Trendyol Group
Senior Contact Center Operation Engineer at Trendyol
maslak, istanbul, turkey
Website
trendyol.com
Employees
2060
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5 roles

Emre Serdar work experience

A career timeline built from the work history available for this profile.

Senior Contact Center Operation Engineer

Current
Trendyol Group

İstanbul, Türkiye

• Genesys PureEngage contact center management• Tegsoft contact center management• Audiocodes SBC installation, configuration and management• Log management with Grafana-loki-promtail• Application and System monitoring with Zabbix• Designing voice projects• Preparing DB repors for business requirements • Managing vendor communications• Preparing test plans for projects• Managing SMS communications • Managing Social Media tools

Jul 2022 - Present

Genesys Cloud And Pure Connect System Engineer

Ccr

Istanbul, Turkey

• Genesys Cloud - Kitopi contact center project installation• Medela PRI to SIP migration projects for all locations• SBC-Teams Configuration• BMW - NTTDATA Gmbh Pure connect system integration project (Australia – Africa - China).• Internal SBC training was given • Internal PureConnect training was given• Medela Centralized System Integration for Switzerland – Baar, Switzerland – Regensdorf, US - McHenry• Support in customer-oriented development with Genesys Pure Connect call center software (KKB, Webhelp, CPP, Kuveyt Türk Katılım Bankası, Comdata).• Installation and support EasyConnectVideo (ECV) video call software.• Installation, configuration and upgrading Genesys Pure Connect call center software.• Troubleshouting on Audiocodes SBC and SIP lines.• Troubleshouting on Network layer with Wireshark

Feb 2019 - Jul 2022

Genesys Pure Engage Support Specialist

Sistas Sayisal Iletisim A.S.

Altunizade Mah., İstanbul, Türkiye

GenseysWebApi & Angular Call Center User İnterface (2018)Audiocodes setup with High-Availability - Pusula Call Center (2018)Genesys PureEngage Support - Pusula Call Center (2018)SAP BO Call Center Reports- (Vakıf Bank) 2017-2018Genesys System Upgrade - (Fiba Banka) 2017Audiocodes Setup with High-Availability - (Fiba Banka) 2017SAP BO Call Center Reports - (Fiba Banka) 2017IVR-CRM Integration for IVR predicting customer intent - (İgdaş) 2017SAP BO Call Center Reports - (İgdaş) 2017 OcakAudiocodes Setup with High-Availability - (Albaraka Türk Katılım Bankası) 2016 KasımGenesys PureEngage Installation - (Yozgat Şehir Hastanesi) 2016 AralıkGenesys PureEngage Support - (Deva Holding) 2016 Eylül-HalenGenesys PureEngage Support (Doğuş Oto)2016 Eylül-Halen

Sep 2016 - Feb 2019

Summer Trainee

Mikro Dizayn

hastanelerin ameliyathanelerindeki görüntülü ve etkileşimli kontrol sisteminin yapımında görev aldım

Jul 2014 - Sep 2014
Team & coworkers

Colleagues at Trendyol Group

Other employees you can reach at trendyol.com. View company contacts for 2060 employees →

MY Mustafa Yağız Andıç Mustafa Yağız Andıç Colleague at Trendyol GroupIstanbul, Türkiye, Turkey View → AA Ali Aydeniz Ali Aydeniz Colleague at Trendyol GroupIstanbul, Türkiye, Turkey View → AÖ Ahmet Öğrenecek Ahmet Öğrenecek Colleague at Trendyol GroupIstanbul, Türkiye, Turkey View → MÖ Mehmet Özcan Mehmet Özcan Colleague at Trendyol GroupIstanbul, Türkiye, Turkey View → YÖ Yiğit Öztürk Yiğit Öztürk Colleague at Trendyol GroupAnkara, Türkiye, Turkey View → TE Tomás Eiró Tomás Eiró Colleague at Trendyol GroupLuxembourg View → DO Deniz Ozgen Deniz Ozgen Colleague at Trendyol Groupİzmir, Türkiye, Turkey View → UU Ufuk U. Ufuk U. Colleague at Trendyol GroupAnkara, Türkiye, Turkey View → KA Kadir Atıcı Kadir Atıcı Colleague at Trendyol GroupKocaeli, Türkiye, Turkey View → AD Aykut Denizci Aykut Denizci Colleague at Trendyol GroupIstanbul, Türkiye, Turkey View →
2 education records

Emre Serdar education

Education record

Mustafa Kemal Anadolu Lisesi
FAQ

Frequently asked questions about Emre Serdar

Quick answers generated from the profile data available on this page.

What company does Emre Serdar work for?

Emre Serdar works for Trendyol Group.

What is Emre Serdar's role at Trendyol Group?

Emre Serdar is listed as Senior Contact Center Operation Engineer at Trendyol at Trendyol Group.

Where is Emre Serdar based?

Emre Serdar is based in Istanbul, Türkiye, Turkey while working with Trendyol Group.

What companies has Emre Serdar worked for?

Emre Serdar has worked for Trendyol Group, Ccr, Sistas Sayisal Iletisim A.S., Empatik İnsan Kaynakları Stajokulu, and Mikro Dizayn.

Who are Emre Serdar's colleagues at Trendyol Group?

Emre Serdar's colleagues at Trendyol Group include Mustafa Yağız Andıç, Ali Aydeniz, Ahmet Öğrenecek, Mehmet Özcan, and Yiğit Öztürk.

How can I contact Emre Serdar?

You can use AeroLeads to view verified contact signals for Emre Serdar at Trendyol Group, including work email, phone, and LinkedIn data when available.

What schools did Emre Serdar attend?

Emre Serdar holds Bachelor'S Degree, Bilgisayar Mühendisliği from KarabüK ÜNiversitesi.

What skills is Emre Serdar known for?

Emre Serdar is listed with skills including Genesys, Sip, Audiocodes, Voip, Hyperion, C#, Microsoft Sql Server, and Yazılım Geliştirme.

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