CCR was established in 2011 with one mission: Assisting our customers with top-notch solutions using state-of-the-art technology and qualified human resources in the call center and voice solutions area by providing consultancy, development and implementation services.
As CCR, we provide complete business solutions for contact centers using the Genesys platform.
CCR also offers a Dynamic Managed Services (DMS) service model, tailored to our customer needs, with a zero-problem policy for end-to-end solutions to the call center’s existing structure to complement your in-house staff.
We provide the following complete business solutions for Contact Centers:
• Genesys Engage, PureConnect and Genesys Cloud platform offerings
• Business and technical consultancy for contact centers
• Outsourced technical support & project management as Dynamic Managed Services (DMS)
• Genesys technical, administrator and supervisor trainings
• Technical project analysis, design, development and management services
• Call center infrastructure monitoring and reporting
• Turnkey custom software development for Genesys platforms
• Genesys and Microsoft 24/7 support and maintenance services
• Salesforce and MS CRM Integrations with Genesys platforms
• Contact Center integrations such as social media, Genesys integrated video call (EasyConnect), speech recognition, voice verification and network quality management for contact centers
• Unified Communications Collaboration with Microsoft Teams
Company Details
- Employees
- 103
- Founded
- -
- Address
- Nanda Plaza, Kozyatağı Mahallesi Kaya Sultan Sokak, No: 83,switzerland
- Phone
- +90-216-504-3754
- cc****@****r.group
- Industry
- It Services And It Consulting
- NAICS
-
Computer Systems Design and Related ServicesOther Computer Related Services
- Website
- ccr.com.tr
- Keywords
- Telecommunications, Finance, Health Care, Customer Service, Customer Experience, Genesys, Software, Consulting, unified communications, Microsoft Teams, Contact Center Software, RPA, Automation Anywhere, NICE Contact Center, Video Communication, Digital Onboarding, MicrosoftTeams, Microsoft, Cloud.
- HQ
- İstanbul, Kadıköy
Ccr Group Questions
Ccr Group's helpline number is +90-216-504-3754
Ccr Group's website is ccr.com.tr
Ccr Group's LinkedIn profile is https://tr.linkedin.com/company/ccrgroup
Ccr Group has
103 employees.
View email and phone details for 103
employees at Ccr Group.
Ccr Group's industry is
IT Services and IT Consulting
Ccr Group's top competitors are
Motiva Rodovias,
Impetus Executive,
Etiya,
Grupo Ccr,
Ccr Aeroportos,
Radore,
Assistt,
Quantum Analytics Ag,
Iron Mountain,
Genesys.
Ccr Group's support email address is ccr@ccr.group
Ccr Group's categories are IT Services and IT Consulting
Ccr Group's founding year is 2011
