Provide a variety of indirect and direct care, including provision for patient's dependency needs such as nutrition, hygiene, safety and physical and psychological comfort measures, to patient and significant others, under the supervision of licensed nursing staff, Collaborate with Nurses, Providers, and many others to support complete care of the patient

Assisted Liberty Dental insurance medicaid, medicare, employer and plans’ members with inquiries regarding insurance coverage, remaining coverage balance, basic claims, and specific plan details

Coordinate student check-inPrepare studio and practice rooms for classesResolve student issues and inquiriesRadiate beautiful energyAwarded Desk Angel of the month September 2017

Continuing education and skill development in Project Management, Technology and Leadership through self study, certification programs, and college classes.

Managed Healthcare Portal Website Projects

Managed strategic company projects

Led the implementation teams for our Credit Union eCommerce and Credit Card solutions and products, including:• Electronic Banking• Online Bill Pay• Mobile Banking• Online Credit Card Websites• Custom Scripted Member Services Support• Online Lending Solution• Online New Member/ New Account Opening Solution• Credit Card Conversions• Credit Card Start Ups• Credit Card Rewards• Credit Card Statements• EMV Cards• Credit Card Program Performance Improvement Solutions• Credit Card Configurationo Led results and metrics driven teams of Project Managers, and Analysts consistently exceeding our client expectations for product and solution implementations.o Set expectations using standard PM tools in line with PMBOK, Waterfall, Agile, Scrum methodologies.o Influenced team to create a high integrity, good morale, healthy cooperative working environment.

Led the implementation teams for our Credit Union eCommerce solutions and products, including:Electronic BankingOnline Bill PayMobile BankingOnline Credit Card WebsitesCustom Scripted Member Services SupportOnline Lending SolutionOnline New Member/ New Account Opening Solution

Successfully managed Credit Union implementation projects for eCommerce solutions and products including:Online BillpayOnline Credit Card WebsitePrepaid Card program implementationAssisted to create project plan templates, create job aids, and document procedures.

Provided Credit Union support for eCommerce solutions including:Online BillpayOnline Credit Card websiteTechnical Support SolutionAnswered day to day product support questions.Handled call center support escalations.Answered invoice and billing inquiries.Coordinated, submitted, and tracked client solution maintenance requests.Assisted with first level technical support.Improved client satisfaction within eSupport team.Created online tool in DreamWeaver to house department procedures, product information, client and vendor contact information and job aids.Documented procedures.Created job aids.

• Created flow charts to map call flow for new online billpay product.• Determined and documented call flow procedures and call scripting for new online billpay product.• Handled credit union employees and members inquiries and concerns phone calls.• Compiled call data to create call statistics charts to identify call volume trending and determine business needs.• Built online help tool using RoboHelp to create a central repository for all product and job knowledge.• Built new online help tool using DreamWeaver, migrated existing content, and maintained updates and content additions.• Trained Call Center representatives to share online billpay product knowledge, educate users with the online help tool and call flow procedures.• Assisted with the transition of CheckFree billpay as a new product to a standard offering.• Assisted with transitioning of VbV as a new product to a standard offering.

Assisted credit union employees and members with inquiries and concerns regarding credit card, debit card, and eCom billpay products.Trained as a help desk alternate to assist Call Representatives with instructions, and handled escalation calls.