Emil Sandev Email & Phone Number

Minneapolis, Mn, Us

Hopkins, Minnesota, Us

- Processed and managed Return Merchandise Authorizations (RMAs) in accordance with company policies and procedures.- Coordinated with customers to gather necessary information for RMA requests, including troubleshooting product issues and providing technical support.- Collaborated with cross-functional teams, including customer service, technical support, and logistics, to facilitate the smooth processing of RMAs and ensure timely resolution.- Conducted thorough analysis of returned products to determine the cause of issues and documented findings for continuous improvement.- Maintained accurate records of RMA transactions, including tracking and updating the status of returns in the company's database.- Provided timely updates to customers on the status of their RMA requests and communicated resolution timelines.- Worked closely with the quality control team to identify trends in product issues and contributed to the improvement of product quality.- Participated in training sessions to stay updated on new product releases and enhancements.

Roswell, Ga, Us

- Helping contractors and homeowners make the right decision while providing outstanding customer service and sales experience, maintaining client relations and success eighter in person, over the phone, or by e-mail. - Processing and collecting payments and refunds while prioritizing tasks and handling distractions well.- Constant collaboration between management, sales, warehouse, yard, and purchasing. - Performing various administrative duties, scheduling appointments, filing paperwork, shipping, and receiving- Update and maintain customer accounts in the system database. (CRM UE and Microsoft Office)

Bloomington, Illinois, Us

- Cold Calling, following up with clients, analyzing clients’ insurance needs, proposing options, and closing sales.- Maintaining successful relationships with clients, management, the claims, and the adjuster department. - Manage leads and organize database with client’s information (Salesforce)- Developed knowledge of insurance regulations and laws and continuous training and learned different sales techniques.- Processed applications, payments, and cancellations while supplying the highest quality of customer service and confidentiality.- Adaptable to new responsibilities and ability to work independently.

- Ability to prioritize, work under pressure and achieve goals in a fast-paced and complex environment.- Developed strong multitasking and time management abilities, resolving guest issues, and thriving in a demanding setting. - Achieved the highest weekly sales averages (out of 10+ servers)- Established positive rapport with customers and built a loyal clientele.- Trained new employees in day-to-day duties and unique events by supporting important levels of communication and teamwork.

Brainerd, Mn, Us

Associate'S Degree, Computer And Information Sciences And Support Services

Online Certificate, Data Processing And Data Processing Technology/Technician