Em Vitiello Email & Phone Number

New York, United States

New York City Metropolitan Area

• Ushers and assists patrons with needs upon arrival (finding seats, accessibility needs, coat check).
• Monitors, manages and reports safety concerns.
• Serves as a runner for the house manager and administrative staff in support of determining real-time changes in seating capacity, readiness for opening the house/starting the show, opening, and closing of entry/exit.
• Stacks, moves and lifts chairs and furniture to create space for production.

• Consulting/counseling astrologer at The Heart Is Muscle.
• Client practice consisting of 1 on 1 readings to provide birth and/or predictive chart analysis - with a trauma-informed, coaching goal.

New York, New York, United States

• Worked with health information management to maintain the integrity and security of the health record (medical, mental health, and dental) systems.
• Ensured the appropriate and efficient transfer of information contained in these systems.
• Processed the release of information.
• Organized, prepped, and scanned documents into the electronic systems to ensure the efficient processing of requests for patient information.

Brooklyn, New York, United States

• In charge of receiving and vetting all compliments, suggestions and complaints that patients have regarding their healthcare. Provided a direct line for patients to request assistance within the array of services.
• Provided a non-judgmental space for patients to vent about their frustrations/the care they are receiving (or the lack thereof). Analyzed service trends using an electronic documentation system to recognize ongoing.
• Provided on-site, in person support to patients if they became upset, frustrated or confused while navigating their care. Available on-site to connect patients to services in real time or provide education around.
• Active "Administrator on Duty" during daytime clinical sessions to ensure the smooth flow of medical, behavioral health, and pharmaceutical operations.
• Co-facilitated routine trainings with Callen-Lorde staff around crisis de-escalation practices & techniques.
• Provided support to staff to debrief if they are involved in an escalated situation.

Brooklyn, New York, United States

Facilitated hybrid classrooms for teachers who are remote & students who are in person due to the COVID-19 pandemic during the 2020-2021 academic school year. Worked with grades 2-12.

Greater New York City Area

Facilitated weekly case management sessions at AFC's Transitional Housing Program. Worked with folx ages 16-20 who identified as LGBTQ+. Worked on a collaborative service plan that outlined and centered resident goals. Assisted residents with a range of goals - such as GED acquisition, professional resume building, job application, mental and physical.

Greater New York City Area

Residential advisor at a shelter site for individuals aged 16-21 who identify as LGBTQ+, specifically transgender or gender non-conforming. Duties included maintenance of site, crisis intervention/counseling, intake assessments, food distribution, and distributing updates/documentation from clients to supervisors and case managers.

Greater New York City Area

Interned with Chief Program Officer Dr. Lisa O’Connor. Evaluated 2,000+ qualitative responses of the question, “what are you doing to contribute to Safe Horizon’s mission of anti-racism?” from employees of every program within Safe Horizon. Created a power point of qualitative analysis and presented it to the executive staff in hopes of influencing policy.

Research assistant for Dr. Kevin Nadal. Worked on CQR analysis, focus group facilitation, and interview transcription.

Collaborated with other students to create spaces/events on campus that highlighted intersectional LGBTQ+ issues - including but not limited to: reproductive justice, homelessness, racism within the LGBTQ+ community, sexual assault/healthy relationships, and more. Provided a hub for students to come to for help with domestic violence, sexual health, and.

Commack, New York

Chelsea, Manhattan

Duties included: setting up for events, delivering mail, and helping to develop their social media presence. Used their online system to send emails to staff and document appointments. Kept track of equipment borrowing and space bookings.

Smithtown, New York

Bachelor Of Arts - Ba, Forensic Psychology, Magna Cum Laude

General Diploma