Director Of Agent Development
CurrentAssisting all new agents with their onboarding and providing world class training to the agents at our Virginia Beach, Chesapeake, Newport News and soon to be NC offices.
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@sutherlandglobal.com
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Emy Rodriguez is listed as Director of Agent Development at Iron Valley Real Estate, a with 152 employees, based in Virginia Beach, Virginia, United States. AeroLeads shows a work email signal at sutherlandglobal.com and a matched LinkedIn profile for Emy Rodriguez.
Emy Rodriguez previously worked as Realtor at Iron Valley Real Estate and Realtor at Canzell Realty. Emy Rodriguez holds Bachelor Of Science, Psychology from Regent University.
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AeroLeads found 1 current-domain work email signal for Emy Rodriguez. Compare company email patterns before reaching out.
When I am not at work I like to replenish and refuel emotionally, spiritually and mentally. This is key to ensure I am at my best to give my best. I am very family oriented and enjoy making memories with my family and friends; and laughing...lots of laughing!
Listed skills include Leadership, Customer Experience, Licensed Insurance Agent, Team Building, and 19 others.
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United States
Assisting all new agents with their onboarding and providing world class training to the agents at our Virginia Beach, Chesapeake, Newport News and soon to be NC offices.
Managing a team of 15-20 sales agents, ensuring optimal performance by providing world class training and coaching for professional development. Tracking performance of team with KPIs and identifying our next leaders. Sceduling in WFM and Kronos, Conducting Call audits, and performance improvement plans. I create team building activities, contest and incentives to motivate team and increase morale; cultivating a good team environment that will grow. Building and nurturing client relationships. Promote company Winning Behaviours such as complete trust and integrity, transparency, 100% commitment, 100% accountability, and 100% focus on results.
Inbound/Outbound Spanish calls (as needed)Responding to telephone inquiries/complaints using standard scripts/proceduresGather information, research/resolve inquiries and log customer callsCommunicate appropriate options for resolution in a timely mannerInform customers about services available and assess customer needsProvide functional guidance, training and assistance to lower level staffAssist in planning/implementing department goals and make recommendations to management to improve efficiency and effectivenessHandled supervisor calls and resolved escalated issues ensuring to meet or exceed service and quality standardsVoice recording for client OE line in English and Spanish; Language prompt, Introduction, Queue 1st & 2nd delay, Heavy Queue, Off hours/weekends
Handling an agency of over 100 clients; providing excellent customer service; making home visits to collect premium dues; building business relationships/cross marketing; recruiting new agents; selling life & health insurance products
Began as temp: hired as CSR; promoted to Lead Dispatcher; soon after promoted to Marketing AdministratorIn charge of creating personal spreadsheets for all Senior Account Executives regarding the personal monthly sales, profits and residualsResponsible for confidential and time sensitive materialsMaintain inventory of adequate marketing provisionsCommunicate with national field representatives and shipping materials to themAssist in taking leadsTranslated for Spanish speaking merchants
Other employees you can reach at ironvalleyrealestate.com. View company contacts for 152 employees →
Peter Semenyuk
Colleague at Iron Valley Real EstateBethlehem, Pennsylvania, United States
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Andy Pearlman
Colleague at Iron Valley Real EstateLemoyne, Pennsylvania, United States
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Maria Daniels
Colleague at Iron Valley Real EstateGreater Philadelphia, United States
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Danielle O'Donnell
Colleague at Iron Valley Real EstatePalmyra, Pennsylvania, United States
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Rachel Stoltzfus
Colleague at Iron Valley Real EstateLancaster, Pennsylvania, United States
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Meghan Rightmire
Colleague at Iron Valley Real EstateVirginia Beach, Virginia, United States
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Holly Ziegler
Colleague at Iron Valley Real EstateCarlisle, Pennsylvania, United States
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Lilee Cheng
Colleague at Iron Valley Real EstateWashington, District Of Columbia, United States
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Therese Sheely
Colleague at Iron Valley Real EstateHarrisburg, Pennsylvania, United States
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John Dipaola
Colleague at Iron Valley Real EstateWestminster, Maryland, United States
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Quick answers generated from the profile data available on this page.
Emy Rodriguez works for Iron Valley Real Estate.
Emy Rodriguez is listed as Director of Agent Development at Iron Valley Real Estate.
AeroLeads has found 1 work email signal at @sutherlandglobal.com for Emy Rodriguez at Iron Valley Real Estate.
Emy Rodriguez is based in Virginia Beach, Virginia, United States while working with Iron Valley Real Estate.
Emy Rodriguez has worked for Iron Valley Real Estate, Canzell Realty, Sutherland, Xerox Hr Solutions, Llc, and Emy'S Home Daycare.
Emy Rodriguez's colleagues at Iron Valley Real Estate include Peter Semenyuk, Andy Pearlman, Maria Daniels, Danielle O'Donnell, and Rachel Stoltzfus.
You can use AeroLeads to view verified contact signals for Emy Rodriguez at Iron Valley Real Estate, including work email, phone, and LinkedIn data when available.
Emy Rodriguez holds Bachelor Of Science, Psychology from Regent University.
Emy Rodriguez is listed with skills including Leadership, Customer Experience, Licensed Insurance Agent, Team Building, Public Speaking, Microsoft Powerpoint, Fully Bilingual English, and Customer Satisfaction.
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