Endre Kovacs Email & Phone Number

Hungary

Budapest, Hungary

• Manage and conduct IT Security Compliance audits for various customers• Interact and work with client stakeholders in communicating and understandingspecific requirements• Administer information security reviews in Genpact client environments• Represent organizational perspective with respect to Genpact Information Security ingovernance and other meetings with clients• Work with other groups in Information Security and other Technology functions inensuring seamless integration with security and other processes• Preparation of senior management dashboards outlining information security compliancemeasurements against established baseline• Drive implementation of a comprehensive security framework as part of new initiatives• Responsibility for information dissemination on Information Security policy,Procedures, Best practices etc within the specific clients / lines of businesses• Interact with senior stakeholders as well as other functions across a globalorganization

Budapest

• Manage the IT department, developing department and IT service desk department (6FTE + Contractors)• Plan corporate IT strategy (Infrastructure expansion, BCP, DRP, ERP system,wholesale system, development etc.)• Guarantee continuous operation of IT systems (pharmaceuticals wholesale system,ERP system, logistics system, file services, IP telephony, WAN, LAN)• Plan IT Budget• Plan and optimize processes related to the IT department• Manage corporate level IT infrastructure, development and implementation projects(e.g.: ticketing system implementation, monitoring system implementation, mobiledevice management, redundant core infrastructure, entry card system, videosurveillance system• Keep contact with customer side and supplier side CIOs (e.g.: escalations, large scalesystem initiation / development projects)• Handle IT and telecommunication hardware and software demands, HW & SWprocurement• License management , establish cost effective operation of IT

Budapest

Tasks:• Manage the business unit (>220 FTEs + trainees)• Plan the strategy of the business unit and participate company strategy plan creation• Plan budget, monitor financial operations, have the business unit’s budget adhered • FTE planning and have the FTE plans adhered. Plan and supervise efficiency measures to reach company goals• Keep contact with parent company’s leadership, realize new businesses, extend existing portfolio• Monitor and maintain service quality at IT Services. Maintain and continuously renew ISO 9001, ISO/IEC 20000, ISO 27001 certifications • Manage the development of internal T-Systems applications, operate applications• Manage company Six Sigma program, supervise and manage trainings conducted by business unit (Six Sigma, Lean, ITIL process trainings)

Budapest

Tasks:• Leading IT department and IT service desk department (7 FTE + Contractors)• Working up corporate IT strategy (Infrastructure expansion, BCP, DRP etc.)• Guaranteeing continuous operation of IT systems (payroll applications serving 20000< people, more than 100 servers, WAN network, call center, IP telephony), keeping service level agreements towards customers• Guaranteeing IT security, leading information security and process audits (such as ISO27001, penetration testing, ITIL processes) from company side• Planning IT budget• Planning and optimizing processes related to the IT department• Making performance incentive plans, measuring performance of FTEs, motivating employees• Pre-sales and system implementation consultancy• Leading corporate level IT infrastructure, development and implementation projects (e.g.: server room migration, ISP change, implementation of IP telephony system, large scale system implementations)• Keeping contact with customer side CIOs (e.g.: escalations, large scale system initiation / development projects)

Budapest

Tasks:• Leading IT projects for customers (development, transition, infrastructure and customer service related projects – multinational, many times virtual project teams, West European customers)• Keeping contact with customers – Handling IT related demands• Handling infrastructure (network, server, and call center) related and application operational issues• Keeping contact with customer side IT departments• IT side lead of transitions for new departments and processes• Business continuity planning (BCP), disaster recovery planning (DRP), risk analysis, financial planning of the possible solutions• Financial planning of IT related items of new transitions (infrastructure costs, BCP costs, engineering etc.)• Leading IT projects for new system implementations (workflow system, call flows , scanning etc) • Coordinating/leading corporate projects – Monitoring system implementation, onboarding rationalization, virtualization, infrastructure, hardware related projects • Leading corporate IT development projects and audits

Budapest

Tasks:• Managing the technical support department (14 employees, 17 FTE at the takeover of the job). Managing the VIP support department: VIP support team, WAN operator team, host master team – 9 employee (after promotion)• Forming the ideal employee headcount and shift order at the department (according to call center statistics and future needs)• Forming the work order and rules related to the tasks of the department • Allocating, monitoring and supervising the tasks of the department• Planning and transforming call flow• Managing the creation of corporate knowledge base system• Forming the call center statistics system, analyzing statistics• Making up performance incentive system of the department, using built in motivation factors• Managing corporate projects related to the department (e.g.: Issue tracking (ticketing) system implementation, coordinating the development needs)

Budapest

Tasks:• Managing the government web portal integration project• Managing and coordinating help-desk team• Designing and operating IT infrastructure• Supervising corporate e-mail system• Designing and supervising server hardware and corporate software portfolio

Budapest

Tasks:• Writing articles about hardware novelties , hardware testing

Budapest

Tasks:• Working up corporate hardware portfolio, working up IT hardware strategy • Participating in nationwide projects as an IT Expert (Electronic Public Procurement Project – HW product expert; Electronic Marketplace Of The Hungarian Post Project – HW product expert)• Leading projects• Creating/modifying corporate IT guidelines (working up printing and copying rules, HW allocation rules)• Procuring special HW devices, hardware testing• Planning of LAN infrastructure in post offices

Bsc, Engineering Management, Business Administration And Management, General, A

Six Sigma Greenbelt, Quality Improvement

Official Exin Itil-F Qualification, Information Technology

Microsoft Mcp Course, Information Technology

Completion of the „Implementing and Managing Microsoft Exchange 2000” course

Microsoft Mcp Course, Information Technology

Completion of the „Implementing and Administering Windows 2000 Directory Services” and the „Designing a Windows 2000 Directory Services.

Microsoft Mcp Course, Information Technology

Completion of the „Deploying and Managing Microsoft ISA Server 2000” course

Microsoft Mcp Course, Information Technology

Completion of the „Supporting Windows 2000 Network Infrastructure” course

Microsoft Certified Professional, Information Technology

Official Microsoft qualification – Microsoft Windows 2000 Server

Microsoft Certified Professional, Information Technology

Official Microsoft qualification – Microsoft Windows 2000 Professional