Eng.Abdulrhman Alenazi Mba,Pmp,Kpip Email & Phone Number

Establishing of Quality & Excellence department. Building the organizational structure, operational model, and governance for the management of excellence and quality Develop a roadmap for Opreational excellence and quality Establishment of Quality & Excellence Objective, Initiatives, KPI.Designed initiatives, methodologies, programsBuilding and.

Riyadh, Riyadh Region, Saudi Arabia

• Establishment of Quality & Excellence Objective, Initiatives, KPI.
• Adviser and expert for projects within the department.
• Project manager for IOS 9001 - 10002
• Provide regular reports along with analysis on key service performance indicators for all touchpoints (STC Store, Jawway, STC Pay, Call center).
• Analyze and review actual service performance against established service levels.
• Manage touchpoints performance audits (regulatory, technical, security, risk, etc.) for the supplier.

Riyadh

• Manage, control RFP projects within Tech and Ops Sectors.
• Plan and conduct projects, initiatives, and audits
• Experienced in Quality Planning, Organization Management, Checking,
• Auditing and Improvement Processes.
• Review and approve corrective action plans and track corrective action plans
• Create internal process procedures and documents.

Riyadh, Saudi Arabia

• Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition.
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
• Acquire a thorough understanding of key customer needs and requirements.
• Serve as the link of communication between key customers and internal teams.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Play an integral part in generating new sales that will turn into long-lasting relationships..

• Get all Sales reports(Sales in and out - Sales by branch, sectors and salesman)
• Note any Sales modifications in qty, price, delivery, inventory versus Sales order, planning between Sales / production/ warehouse.
• Schedule the on-line approval and complaint feedback from technical dept.
• Do all Sales order processing (checking - Entry - Data entry) and circulation forecast monitoring versus Actual Sales (update and follow-up).
• Maintain the clichés cost processing (between sales and artwork) with feedback and provide color book to sales

Master Of Business Administration - Mba, Mba, Excellent With Honor'S Grade

Bachelor’S Degree, Mechanical Production Engineering, 3.4/5