• Follow with customers troubleshooting to solve their problem and achieve quality plans.• Configure all types of CPE modems and access point........ETC.• Make Report by all critical cases to responsible teams and persons.• manage inventory tasks.

• Manage large amounts of inbound and outbound calls in a timely manner• Follow communication “scripts” when handling different topics• Identify customers’ needs, clarify information, research every issue and provide solutions • Seize opportunities to upsell products when they arise• Build sustainable relationships and engage customers by taking the extra mile• Keep records of all conversations in our call center database in a comprehensible way