Joyce Eng Email & Phone Number

San Francisco, CA, US

Scaled Customer Success, Implementation Team; managing up to four Implementation Specialists. Lead enterprise client onboardings. Most notably: Salesforce, Lyft, Blackstone Group, Coupang and KPMG AU

Pioneered and built the Implementation team from ground up, managing function for the customer success team, totaling $1.6m ARR. Within the first pilot year, personally onboarded 71 customers, while developing standardized customer onboarding processes and creating internal documentation

San Francisco Bay Area

• Led process improvement initiatives and partnership with recruiters to streamline the Talent Acquisition team’s interview scheduling process, revamp existing templates and build RC training roadmap
• Created 30/60/90 RC onboarding plan as the RC team lead and successfully trained 3 RCs on recruiting systems (Lever & GoodTime), onboarding processes, and delivering great candidate experience
• Coached and guided recruiting coordinators through difficult scheduling and troubleshooting challenges
• Coordinated recruiting processes for senior leadership roles, resulting in 7 new executive hires in 2019 H2
• Delivered thoughtful candidate experience by building strong partnerships with recruiters, adapting to interviewing teams’ schedule, and creatively troubleshooting unexpected situations that arise
• Stepped up to the role of interim University Recruiter & Program Manager on Jan 2020

San Francisco Bay Area

• Coordinated company recruiting efforts, including phone and onsite interviews nation-wide for Sales, Marketing, Product, Engineering, General & Administrative and Executive Leadership teams
• Supported up to 10 recruiters to effectively communicate with candidates and deliver a positive interviewing experience
• Assisted in the integration of a new platform, GoodTime, and ultimately becoming liaison between the Talent Acquisition team and GoodTime for feature requests and technical issues
• Collaborated cross-functionally with IT, HR and Facilities teams to onboard new hires in a timely manner

San Francisco Bay Area

• Adobe – Corporate
• Compile media target lists, prepare briefing documents and research media opportunities
• Track for media coverage and manage daily/ weekly market watch reports
• Monitor incoming media opportunities, inquiries and complaints and relay messages to team
• Assist with Adobe’s FY Q1 and Q2 earnings announcement, Adobe Digital Marketing Summit and Adobe Flash End of Life announcementAdobe – Digital
• Community management across all social channels including Facebook, Twitter, Instagram and Pinterest

Santa Clara, California

• Take an active role in developing PR initiatives for upcoming video games and prepare for press events
• Assist in drafting media alerts and press releases to communicate new features and announcements
• Update media database system, gather press coverage for weekly media reports and communicate with the press

Shanghai City, China

• Contributed new insight and outlooks from overseas during weekly meetings
• Brainstormed new ideas for TV promos and commercials
• Translated transcripts from Chinese to English