As an Inside Sales Associate in the EPC industry, I lead the development of high-impact proposals for the energy, resources, and chemical sectors across North and South America. My primary responsibility is coordinating multidisciplinary teams to ensure proposals are not only compliant but also strategically aligned with client requirements. I manage every aspect of the proposal process, from concept to submission, ensuring that our solutions highlight our competitive strengths and capabilities.In addition to proposal management, I develop dynamic dashboards to monitor sales performance, tracking forecasted vs. actual revenue and gross margin. This data-driven approach enables us to fine-tune our strategies and drive continuous improvement in sales performance each fiscal year. I also feed and maintain our CRM platform, managing and updating opportunities to ensure that we are effectively capitalizing on market prospects.Moreover, I create compelling biographies and showcase company capabilities to ensure our expertise is recognized in key areas, contributing to our success in securing contracts. This role has honed my leadership, analytical, and strategic thinking abilities, positioning me as a key driver of sales growth within a competitive market.

In this role, I was responsible for content moderation within the Brazilian market, ensuring the safety and compliance of social media platforms according to company and regulatory policies. My key focus was maintaining a secure online environment while enforcing strict guidelines. This experience enhanced my skills in quality control and regulatory compliance, while also deepening my understanding of the Brazilian market. Immersed in a fully Brazilian environment, I refined my language skills and cultural awareness, which proved vital in delivering consistent and high-quality service.

As a Quality and Continuous Improvement Intern at Nutresa, I played a key role in updating and maintaining the quality management system, overseeing the entire production process from raw material acquisition to product packaging and delivery. I was responsible for ensuring quality control and compliance across various stages of production, supervising processes within the plant, and conducting detailed analyses on raw materials and finished products. Working in a multidisciplinary environment, I collaborated closely with HSE, maintenance, production, and logistics teams to guarantee the highest quality standards. A key achievement was the development of a laboratory manual that standardized all analytical procedures for raw materials and products, streamlining operations and enhancing overall efficiency. This role honed my technical skills in quality control and process optimization and provided valuable experience in cross-functional teamwork within a large-scale production setting.

After excelling as a customer service and sales representative, I was promoted to Bilingual Coach, leading a team of 20 individuals. My primary responsibility was to conduct personalized coaching sessions, where I collaborated with each team member to create improvement goals using the SMART methodology. These sessions were designed to enhance performance and motivation, driving key performance indicators (KPIs) while ensuring a positive team culture. I received specialized training directly from the client, which allowed me to refine my leadership approach and further develop empathy, empowering my team to deliver exceptional customer service. This role significantly boosted my ability to manage and inspire others, focusing on individual growth and team success. I guided the team in exceeding customer expectations and improving overall performance, sharpening both their service and sales capabilities.

In this role, I provided customer service and sales support for the North American market, managing inquiries and resolving issues through phone interactions while also promoting the company’s products and services. This experience was instrumental in developing my communication skills, enhancing my ability to listen, understand, and address customer needs efficiently. By mastering product knowledge, I was able to offer tailored solutions that helped convert prospects into long-term customers, ultimately boosting client retention and company profitability. This position also strengthened my problem-solving skills, as I consistently navigated complex customer issues while maintaining a customer-centric approach. I learned the importance of patience, adaptability, and maintaining a positive attitude in high-pressure situations, all of which contributed to my success in both sales and customer satisfaction.