Director, Service Management, Change Management And Training
Davidson, North Carolina, Us
Champion the change management and communication plans required to support business processes and systems deployment in the enterprise. Lead the development of the plan, partnering with all required stakeholders.Provide change management and communications functional expertise to the IT function in line with Ingersoll Rand’s processes and approach in order to maximize the realization and impact of the company’s strategiesDevelops with the HR/C function plans to support the development of the IT organization as a high performing and engaged team Implement and deploy the approved plans and programs and engages the functions Communications and HR as appropriate and aligns external resources and partners Work with program management leadership to ensure that effective project governance mechanisms are in placeEnsure high quality and timely internal communications related to the enterprise IT organization and involve the corporate and sector communication communityStrong focus on Organizational Readiness and Change Management Strategy and FrameworkChampions a three-way partnership between Ingersoll Rand Shared Service functions, Business Unit and regions to drive operational excellence in the area of service management incorporating best practicesLeads a team of subject matter experts to transform, globalize and optimize our service management processes such as installation, field service, contracts, projects and warranty through the implementation of Oracle R12 across the business enterpriseProvides program financial management; responsible for supporting and enabling the business to realize the full benefits (both tangible and intangible) of implementing the programEvaluates potential impacts on business unit operations and manages change with business units Manages risks associated with program implementation and develops risk mitigation strategiesLeads global team in 6 countries, worldwide