Dedicated Telecom Engineer with extensive experience in providing top-tier technical support within the ISP industry. Specializing in troubleshooting and resolving complex connectivity and network issues to ensure seamless service for customers. Skilled in diagnosing technical faults, performing root cause analysis, and implementing effective solutions to enhance network performance and reliability. Proven ability to work collaboratively with engineering teams, manage escalations, and deliver timely resolutions to maintain high customer satisfaction. Committed to leveraging my technical expertise and problem-solving skills to contribute to the continuous improvement and success of ISP operations.
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Cyber Security EngineerNayatelRawalpindi, Pk
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Operations EngineerNayatel Nov 2024 - PresentIslamabad, Islāmābād, Pakistan
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Network Support EngineerNayatel Jan 2024 - Nov 2024Islāmābād, Pakistan- Provide advanced technical support for network connectivity and performance issues, leading to a significant reduction in the percentage of field visits required.- Provide advanced technical support for network connectivity and performance issues using NCE (Network Control Engine) and Smart NCE.- Diagnose and troubleshoot complex network problems, including hardware, software, and configuration issues, utilizing NMS (Network Management System) tools.- Manage escalations and coordinate with internal engineering teams for issue resolution, leveraging BRAS (Broadband Remote Access Server) and BAAB (Broadband Access Aggregation Box) systems.- Utilize diagnostic tools and methodologies to perform root cause analysis and resolve technical problems.- Document support activities and maintain detailed records, leading to improved problem resolution efficiency and a decrease in repeat service visits.- Ensure high levels of customer satisfaction by delivering timely and effective solutions.
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Global Technical RecruiterKnn It Limited Nov 2023 - Apr 2024London, England, United Kingdom -
Research Study AssistantDigital Pakistan Lab Jan 2022 - Mar 2023Rawalpindi, Punjab, Pakistan -
Engineer InternNational Institute Of Electronics Aug 2021 - Dec 2021Islāmābād, Pakistan
Arooj Fatima Education Details
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Electrical Engineering -
Electrical Engineering -
Krl Model College For Girls KahutaPre-Engineering -
Krl Model College For Girls KahutaScience
Frequently Asked Questions about Arooj Fatima
What company does Arooj Fatima work for?
Arooj Fatima works for Nayatel
What is Arooj Fatima's role at the current company?
Arooj Fatima's current role is Cyber Security Engineer.
What schools did Arooj Fatima attend?
Arooj Fatima attended Comsats University Islamabad, Comsats Institute Of Information And Technology, Krl Model College For Girls Kahuta, Krl Model College For Girls Kahuta.
Who are Arooj Fatima's colleagues?
Arooj Fatima's colleagues are Hira Liaqat, Amna Rashid, Abdullah Cheema, Adil Khan, Sikandar Jan, Ibtahaj Razzaq, Maliha Amjad.
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Arooj Fatima
Early Childhood Development | Msc. Global Development Policy, Eu Joint Masters 2022 | Bsc. (Hons.) Management Science, Lums 2017Islāmābād, Pakistan -
Arooj Fatima
Organizational Excellence | Od I People & Culture | Org. Structure & Design | Employee Engagement | Learning & Development | Talent Management I Hr Planning | Talent Acquisition |Faisalabad -
Arooj Fatima
Fast Nuces | Mba | Hr | Technical Recruitment, Leadership Development, Employee Engagement, Team Building, Creative ThinkingIslāmābād, Pakistan -
Arooj Fatima
Social Media Manager🚀 | Branding | Digital Marketing 📈 | Proven Success With 50+ Businesses 💼Faisalabad
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