Michael Digiovanni Email & Phone Number

Chicago, Illinois, United States

Joined a new team to consolidate administrative and product management operations for all middle and back-office systems. Provided escalated user support, maintained cross-systems data flows, automated processes for global scalability, ensured security standards for sensitive data, and established vendor relationships for systems like Tableau, UKG.

Chicago, Illinois

Designed database architecture and automated ETL processes for daily trading activity and invoice data pipelines across exchanges, brokerage, and clearing firms. Revolutionized self-service access to daily financials for trade desk, finance, and accounting teams, enabling middle office to forecast expenses and dispute incorrect fees.Engineered and.

Chicago, Illinois

Served as the enterprise Tableau product manager, administrator, and center of excellence manager for the finance business analytics team. Scaled Tableau Server, Desktop, and Prep applications for enterprise rollout, maintaining user access control and licensing for 450 users.Consulted with finance, business analytics, regulatory, treasury, risk.

Chicago, Illinois

Implemented proof-of-concept to integrate Tableau for efficient and self-service enterprise reporting. Collaborated with multiple database administrator teams to design and establish analyst-friendly data schema and view structures for automated reporting and business analytics.Developed and automated Tableau dashboards for active trader sales.

Chicago, Illinois

Developed and maintained sales and service KPI dashboards in Tableau Server. Collaborated with database administrators to design and implement real-time data views of sales and service data in AWS, enhancing business intelligence analytics. Assisted in data merge operations for the E*TRADE acquisition.

Chicago, IL

Architected, implemented, and maintained Anaplan models and processes for a new financial planning system used by global FP&A teams to report earnings, P&L, and forecasting. This system significantly decreased reconciliation and closing process time.Led a coordinated effort with the business intelligence team, global finance partners, accounting, and.

Chicago, IL

Provided technical support and process automation for the North America commercial finance team. Maintained and enhanced reporting, internal tools, and dashboards created in previous roles. Developed a supply and demand prediction model for finance to increase gross profit and revenue, and identify market needs.

Chicago, IL

Created and automated a dynamic data viewing interface using Tableau, SQL, and Teradata for business KPIs, accessible to everyone from C-level executives to sales and activation representatives. Automated internal and merchant-facing emails to decrease manual labor and enhance communications. Revamped billing and finance processes to improve organizational.

Chicago, IL

Developed a scalable customer activation process through Salesforce object development and workflows, achieving a 44% decrease in average onboarding cycle time, a 25% increase in quantity with continual month-over-month growth, and a 35% decrease in headcount need.Implemented new sales processes that reduced post-sale churn from 18% monthly average to less.

Greater Chicago Area

Managed a S.W.A.T. team of three specialized employees with diverse professional backgrounds. Coordinated with product managers to develop various product-related research, testing, and projects. Identified product needs and created process workflows for the S.W.A.T. team to complete projects efficiently. Conducted product research projects to identify.

Performed rewards product reporting, data analysis, and business reviews. Coordinated multi-market rewards product rollout for national scalability. Developed a warm lead generation process for multiple product channels. Successfully launched the rewards product in New York City.

Chicago

Chicago, IL

• Conduct approximately 50-70 cold calls a day in the field
• Conduct approximately 40-120 tele-prospecting calls a day
• Maintain and surpass a monthly quota (currently at 200% over quota)
• Schedule and run at least 2 appointments a day
• Created the most new opportunities in the branch July 2009

• Conducted approximately 30 – 40 cold calls a day in the field
• Management training program in the sales/marketing field
• Managed a team of up to 9 account executives/senior account executives
• Conducted second round interviews
• Taught sales training courses for new hires
• Trained account executives in sales and management tactics

• Conducted approximately 120 tele-prospecting calls a day
• Advertised the company at festivals, fairs, and home improvement shows
• Built a potential client list and scheduled appointments with these prospective clients
• Acted as the Customer Service Manager to re-contact clients for follow-up, and to ensure quality performance from field representatives