Michael Digiovanni Email & Phone Number

Chicago, Illinois, United States

Joined a new team to consolidate administrative and product management operations for all middle and back-office systems. Provided escalated user support, maintained cross-systems data flows, automated processes for global scalability, ensured security standards for sensitive data, and established vendor relationships for systems like Tableau, UKG, Greenhouse, Coupa, Concur, Infor SunSystems, Stonebranch, and Compose. Served as Scrum Master for project requirement gathering and management.Partnered with executive, finance, accounting, procurement, HCM, middle office, payroll, recruiting, tax, compliance, legal, and engineering teams for system health and security reviews, implementations, product research, upgrades, roadmaps, business intelligence, reporting, operational improvements, cross-system integrations, data pipeline maintenance, automation, and internal tool development.Leveraged expertise in Tableau, data engineering, and business intelligence to provide additional services as the team’s Tableau expert. Developed custom Tableau sites, dashboards, subscriptions, data sources, data-driven alerts, and views for automated reporting. Enabled self-service access to system data and developed tools to maintain data cleanliness and operations.Published Tableau reporting tools and dashboards for initiatives like DEI improvement, management reporting, organizational changes, return-to-office analysis, employee-manager conversations, recruitment pipelines, intern application scoring, and talent selection process.Supported Windows engineering with Tableau administration to improve user license allocation, server architecture, environment parity, user access and security, vendor support relationship, and product usage across the firm. Created and maintained ETL processes and cross-system mapping tables for source data, integrations, self-service access, and Tableau data sources.

Chicago, Illinois

Designed database architecture and automated ETL processes for daily trading activity and invoice data pipelines across exchanges, brokerage, and clearing firms. Revolutionized self-service access to daily financials for trade desk, finance, and accounting teams, enabling middle office to forecast expenses and dispute incorrect fees.Engineered and maintained an automated daily general ledger posting process for exchanges and profit centers. Increased visibility from a monthly to daily basis, trimmed month-end close timelines, and eliminated manual reconciliation efforts.Facilitated and administered team usage of internal systems such as Tableau, Confluence, Jira, Slack, and Stonebranch for improved communication, documentation, reporting, and process automation.Partnered with development and engineering teams, middle office, and third-party exchanges to prioritize data project needs and maintain healthy data pipelines. Collaborated with HCM, middle office, and FP&A teams to enrich firm headcount data usage. Built Tableau dashboards and reporting for headcount planning, organizational structure, DEI hiring analysis, employee demographics, and paid time off analysis.

Chicago, Illinois

Served as the enterprise Tableau product manager, administrator, and center of excellence manager for the finance business analytics team. Scaled Tableau Server, Desktop, and Prep applications for enterprise rollout, maintaining user access control and licensing for 450 users.Consulted with finance, business analytics, regulatory, treasury, risk, compliance, operations, systems engineering, audit, marketing, procurement, HR, database administrator, and infrastructure technology management partners to implement Tableau projects, automate dashboards, and reporting on Tableau Server.Supported and trained Tableau users on access, best practices, troubleshooting, and use cases.Communicated, tested, and executed Tableau product upgrades and data source connections with enterprise engineering, database administrators, and stakeholders.Coordinated with Remedy, Jira, Salesforce, and CIS admins to establish efficient workflows for Tableau administration and improve data capture for various business practices used in downstream reporting and operations.

Chicago, Illinois

Implemented proof-of-concept to integrate Tableau for efficient and self-service enterprise reporting. Collaborated with multiple database administrator teams to design and establish analyst-friendly data schema and view structures for automated reporting and business analytics.Developed and automated Tableau dashboards for active trader sales, compensation, technology operations, executive HR, and margin risk. Enhanced management, data-driven decision-making, visibility, and operational efficiency through these dashboards.

Chicago, Illinois

Developed and maintained sales and service KPI dashboards in Tableau Server. Collaborated with database administrators to design and implement real-time data views of sales and service data in AWS, enhancing business intelligence analytics. Assisted in data merge operations for the E*TRADE acquisition.

Chicago, Il

Architected, implemented, and maintained Anaplan models and processes for a new financial planning system used by global FP&A teams to report earnings, P&L, and forecasting. This system significantly decreased reconciliation and closing process time.Led a coordinated effort with the business intelligence team, global finance partners, accounting, and multiple business channels to align global financial reporting.Consulted with database administrators and key business partners to establish a global taxonomy for categorizing and organizing merchant offerings, enhancing vertical reporting across all country platforms.

Chicago, Il

Provided technical support and process automation for the North America commercial finance team. Maintained and enhanced reporting, internal tools, and dashboards created in previous roles. Developed a supply and demand prediction model for finance to increase gross profit and revenue, and identify market needs.

Chicago, Il

Created and automated a dynamic data viewing interface using Tableau, SQL, and Teradata for business KPIs, accessible to everyone from C-level executives to sales and activation representatives. Automated internal and merchant-facing emails to decrease manual labor and enhance communications. Revamped billing and finance processes to improve organizational reporting accuracy. Conducted case analyses for three products, dissecting successes and failures to optimize future process implementations, marketing strategies, and decision-making. Developed and maintained tools for customer-facing teams to enhance operational efficiency.

Chicago, Il

Developed a scalable customer activation process through Salesforce object development and workflows, achieving a 44% decrease in average onboarding cycle time, a 25% increase in quantity with continual month-over-month growth, and a 35% decrease in headcount need.Implemented new sales processes that reduced post-sale churn from 18% monthly average to less than 2% and aided in decreasing average customer onboarding cycle time by 44%.Developed internal operational tools, reporting, workflows, process iterations, CRM management, and case study solutions based on needs assessments with multiple department heads.Created, maintained, and communicated daily team activity, goal setting, C-level executive weekly business reviews, and commission allocation for customer activations and support teams.Analyzed business trends, created staffing and headcount models, quarterly and yearly projection models, and reported results to upper-level management, leading to positive operational and process changes.

Greater Chicago Area

Managed a S.W.A.T. team of three specialized employees with diverse professional backgrounds. Coordinated with product managers to develop various product-related research, testing, and projects. Identified product needs and created process workflows for the S.W.A.T. team to complete projects efficiently. Conducted product research projects to identify process and product flaws and prioritize product iterations.

Performed rewards product reporting, data analysis, and business reviews. Coordinated multi-market rewards product rollout for national scalability. Developed a warm lead generation process for multiple product channels. Successfully launched the rewards product in New York City.

Chicago

Chicago, Il

• Conduct approximately 50-70 cold calls a day in the field• Conduct approximately 40-120 tele-prospecting calls a day• Maintain and surpass a monthly quota (currently at 200% over quota)• Schedule and run at least 2 appointments a day• Created the most new opportunities in the branch July 2009

• Conducted approximately 30 – 40 cold calls a day in the field• Management training program in the sales/marketing field• Managed a team of up to 9 account executives/senior account executives• Conducted second round interviews• Taught sales training courses for new hires• Trained account executives in sales and management tactics• Retrained senior account executives in sales and management tactics• Innovated many new standard operating procedures to help the office become more profitable• Consistently a top senior account executive in leadership and sales• Team averaged profits between $2000-$3500 for the company in weekly revenue consistently

• Conducted approximately 120 tele-prospecting calls a day• Advertised the company at festivals, fairs, and home improvement shows• Built a potential client list and scheduled appointments with these prospective clients• Acted as the Customer Service Manager to re-contact clients for follow-up, and to ensure quality performance from field representatives