Eni Borici Email & Phone Number

Avon Lake, Oh, Us

Cleveland, Ohio, United States

Cleveland, Ohio, United States

Tirana, Albania

* Day to day operational leadership of the company* Leading and developing a growing cross functional team of managers; retention, acquisition, customer support, VIP, analytics, CRM and marketing.* Providing clear targets and directions to all heads of departments* Continuously monitoring, analysing and following up on all service levels to ensure the operational KPI’s are met* Leading operational penetration and ongoing activities in various key regulated jurisdictions as well as in other key markets.* Collaborating with various stakeholders to align products and innovation in areas such as product deliveries, player acquisition and retention, customer relationship management and business intelligence* Working closely with customer support department* Working with product team & software provider to implement product roadmap* Reviewing all CRM activities; optimise and adjust as per the demanding needs of the business.* Utilising all available resources to accurately measure and improve performance* Foster a data driven environment and use data insights to optimise decisions, procedures and processes

* Developing and overseeing control systems to prevent or deal with violations of legal guidelines and internal policies* Evaluating the efficiency of controls and improving them continuously* Revising procedures, reports etc. periodically to identify hidden risks or non-conformity issues* Drafting, modifying and implementing company policies* Collaborating with corporate counsels and HR departments to monitor enforcement of standards and regulations* Reviewing the work of colleagues when necessary to identify compliance issues and providing advice or training* Preparing reports for senior management and external regulatory bodies as appropriate

Tirana, Albania

* Working closely with Traders and Risk Managers to effectively run the daily operations* Improving and optimising daily tasks* Playing a key role in ensuring compliance adherence* Collaborating closely with colleagues* Helping with live trading and price management* Resource planning and forecasting* Coaching and mentoring Traders* Performance management* Hiring and on-boarding of new staff* Team engagement initiatives and improvements* Thought leader* Testing and rollout of new sports models and betting product* Collating requirements and contributing to product road maps* Working closely with Product and technical teams to ensure the smooth rollout of transformational tech initiatives* Finding ways to continually improve Expected Margin across major sports* Regular reporting and analysis

Tirana, Albania

* Monitoring sports events and results* Monitoring incoming bets* Monitoring and managing odds* Monitoring customers* Monitoring event limits* Supporting and contacting clients* Identifying and managing customer technical issues* Checking promotional offers and communicate to clients * Liaised with other departments (Fraud, Finance, IT, Marketing)

London, England, United Kingdom

* Building and maintaining strong affiliate relationships.* Providing excellent customer service to maintain existing affiliates and acquire new affiliates.* Performing business negotiations with affiliates.* Implementing affiliate marketing activities including email campaigns, newsletters, blog, to increase revenue targets.* Setting marketing and sales goals to achieve revenue growth.* Developing business strategies to improve affiliate programs.* Staying current with trends in the affiliate marketing industry and identifying new opportunities.* Working with the management team to execute and close new affiliate deals.* Communicating with new and existing affiliates regarding upcoming promotions and optimisation opportunities.* Define project approach, timelines, deliverables.* Keep abreast of regulatory developments within or outside of the company as well as evolving best practices in compliance control.

Tirana, Albania

* Keeping accurate records of profits, losses and takings.* Recruiting, training, and supervising staff.* Dealing with customer queries and complaints.* Maximising profitability and meeting sales targets.* Ensuring compliance with industry regulations * Promoting and marketing the business.* Managing budgets and maintaining statistical and financial records.

Master Of Marketing, Marketing/Marketing Management, General

Bachelor Of Business Administration - Bba, Business Administration And Management, General

High School Diploma, College/University Preparatory And Advanced High School/Secondary Diploma Program