• Slot Machine Operations and Maintenance: Monitored and ensured the smooth operation of slot machines on the casino floor, with expertise in the Konami system for tracking, managing, and troubleshooting machines. Quickly addressed and resolved machine malfunctions to minimize downtime and maintain customer satisfaction.• Customer Service and Assistance: Provided exceptional customer service to casino patrons by answering questions, explaining game rules, and assisting with the operation of slot machines. Ensured a positive gaming experience by promptly addressing any issues or concerns raised by customers. • Payout Processing: Handled and verified large cash and ticket payouts for jackpot winners, adhering to casino policies and procedures to ensure accurate and secure transactions. Maintained a high level of attention to detail to prevent errors and discrepancies in payouts. • Player Support and Engagement: Assisted players with enrolling in the casino’s rewards program, explaining the benefits and helping them accumulate points. Engaged with patrons to enhance their experience, promoting ongoing play and loyalty to the casino. • Floor Surveillance and Security: Conducted regular surveillance of the slot floor to identify potential security issues, including suspicious behavior or equipment tampering. Collaborated with security personnel to maintain a safe and secure gaming environment. • Konami System Utilization: Expertly navigated the Konami system for real-time tracking of slot machine performance, player activity, and financial transactions. • Documentation and Reporting: Maintained accurate and detailed records of slot machine performance, maintenance activities, and customer interactions. • Team Collaboration: Worked closely with fellow slot attendants, technicians, and casino management to ensure efficient operations and a seamless guest experience.

• Family Engagement and Communication: Proactively reached out to parents and families through various channels, including phone calls, home visits, and scheduled in-person meetings, to build and maintain strong relationships between the school and its community. • Policy and Procedure Clarification: Provided thorough explanations and clarifications of school policies and procedures, such as enrollment processes, attendance requirements, dress code guidelines, and student conduct expectations. •Development of Informational Materials: Created, updated, and distributed written materials, such as newsletters, flyers, and handbooks, to effectively communicate important school information, events, and resources to families. Tailored communications to address the needs and concerns of the school’s diverse parent population.• Facilitation of Parent-School Communication: Served as a key liaison between parents and school staff. Facilitated productive dialogue to address and resolve concerns, support student achievement, and enhance the overall educational experience. • Resource Coordination and Referral: Identified and referred families to appropriate school-based and community resources, including counseling services, after-school programs, and financial assistance. Worked collaboratively with external organizations to ensure families had access to the necessary supports for their children’s academic and personal success. • Community Partnership Development: Established and nurtured partnerships with local businesses, nonprofits, and community organizations to bring additional resources and services into the school. Coordinated initiatives such as volunteer programs, donations, and student enrichment activities, enhancing the overall school community. • Supportive School Duties: Took on additional responsibilities as needed, including supervising morning arrival, dismissal, and lunch periods, to ensure the safety and well-being of students.

• Administrative Support: Provided comprehensive virtual assistance by managing a wide array of administrative tasks. This included drafting and proofreading official correspondence, sorting and organizing electronic media, handling constituent phone calls, and managing voicemail systems to ensure prompt and accurate responses.• Constituent Relations: Actively engaged with constituents by inputting their information and opinions into the Intertrac system, ensuring accurate tracking of public sentiment and facilitating effective communication between the Senate office and the public.• Legislative Engagement: Attended and meticulously transcribed meetings, hearings, and briefings, keeping the team informed on current legislative issues and aiding in the preparation of reports. Conducted in-depth research on policy matters, and drafted memos and letters for Legislative Correspondents, contributing to the office’s legislative strategy and constituent outreach. • Professional Development: Participated in virtual workshops, training sessions, and informal coffees with congressional staff to gain insights into the legislative process, enhance professional skills, and build a network within the congressional community. • Casework Assistance: Collaborated with the casework team on IRS-related cases by responding to constituent requests, initiating the intake process, and ensuring that cases were accurately documented and processed in a timely manner.

• Guest Experience and Hospitality: Delivered fast, efficient, and personalized customer service to each guest, ensuring a warm and inviting Italian dining experience. Demonstrated a deep understanding of the menu and Italian culture to provide genuine hospitality that exceeded guest expectations. • Food and Beverage Sales: Skillfully upsold and suggestively sold menu items, including appetizers, entrees, desserts, wine, and specialty cocktails, to enhance the dining experience and increase sales. • Cleanliness and Sanitation: Maintained a consistently clean and sanitized work environment, including the dining area, service stations, and all utensils. Adhered to health and safety standards to ensure a safe dining experience for all guests. • Relationship Building: Built strong rapport with guests and their families, creating a welcoming atmosphere that encouraged repeat visits. Remembered regular guests’ preferences and provided personalized service to make them feel valued and appreciated. • Order Accuracy and Timeliness: Accurately took and processed guest orders, ensuring that all special requests and dietary restrictions were communicated to the kitchen. Delivered food and beverages promptly, ensuring that guests received their orders exactly as requested and in a timely manner. • Team Collaboration: Worked collaboratively with kitchen staff, bartenders, and fellow servers to ensure smooth service during peak hours. • Problem Resolution: Addressed any guest concerns or issues with professionalism and a positive attitude, working quickly to resolve problems and ensure a satisfying dining experience. Engaged management when necessary to find solutions and maintain guest satisfaction. • Menu Knowledge and Training: Stayed up-to-date on new menu items, seasonal specials, and promotions through regular training sessions. Used this knowledge to educate guests and enhance their dining experience by suggesting complementary dishes and drinks.

• Geospatial Analysis and Data Management: Utilized various Geographic Information Systems (GIS) to research and analyze information related to property parcels and tax delinquencies. Assisted in maintaining accurate records and provided insights to support decision-making processes. • Code Enforcement and Property Surveying: Collaborated with the Slavic Village Development Corporation (CDC) on a comprehensive vacant property survey. Conducted fieldwork and data collection to assist in code enforcement efforts aimed at improving neighborhood conditions. • City Services and Public Requests: Leveraged the Cleveland 311 website to submit and track requests for city services, including reporting Occupied Vacant and Vandalized properties (OVVs). Ensured timely follow-up and resolution of service requests to support community maintenance. • Stakeholder Engagement: Attended and participated in meetings with developers, community advocates, and the Director of City Planning to discuss ongoing projects, community needs, and development strategies. Contributed to discussions and provided input based on research and analysis. • Event Participation and Community Outreach: Represented the Cleveland City Council at various events organized by local organizations such as Greater Cleveland Community Shares, Lead Safe Home, and the Cuyahoga County Landbank. Engaged with community members and stakeholders to promote city initiatives and gather feedback on local issues.

• Safe and Therapeutic Environment: Contributed to creating and maintaining a safe, structured, and therapeutic environment for emotionally traumatized youth. Provided consistent support to help clients feel secure and valued within the residential setting. • Individualized Care and Family Support: Worked closely with children and their families to address past trauma, strengthen pro-social skills, and reduce the likelihood of future out-of-home placements. Facilitated therapeutic interventions tailored to meet the unique needs of each child, fostering emotional healing and personal growth. • Crisis Intervention: Delivered immediate and effective crisis intervention in response to behavioral incidents, following agency guidelines to ensure the safety and well-being of all clients. Applied de-escalation techniques to manage and resolve conflicts in a calm and professional manner. • Program Planning and Facilitation: Organized and facilitated partial hospitalization activities and educational groups designed to promote positive change in clients. Focused on enhancing social skills, physical health, emotional stability, and mental development through structured, evidence-based programming. • Medication Supervision: Supervised the self-administration of medications by clients, ensuring adherence to prescribed regimens and compliance with medical guidelines. Maintained accurate records of medication administration and monitored clients for any adverse reactions. • Documentation and Compliance: Completed all required documentation accurately and promptly, including daily progress notes, incident reports, and treatment plans. Actively participated in all required training sessions, supervision meetings, and team conferences, including Critical Incident Reviews (CIRs), to ensure compliance with agency standards and continuous professional development.

• Administrative Operations and Support: Managed a wide range of administrative tasks, including filing, bookkeeping, drafting correspondence, faxing, and attendance reporting. Ensured accurate and timely submission of breakfast and lunch counts, student enrollment paperwork, and various reports. Handled day-to-day office operations to support the smooth functioning of the school. • Data Management and Reporting: Prepared and submitted daily, monthly, and yearly reports using Excel spreadsheets, ensuring data accuracy and compliance with school policies. Tracked and organized essential information, such as attendance records and enrollment data, to support decision-making and planning. • Scheduling and Coordination: Coordinated schedules, appointments, and bookings for school events, meetings, and staff activities. Organized and facilitated the orientation and training of new staff members, ensuring a seamless onboarding process. • Family and Staff Engagement: Built strong rapport with families, scholars, and staff, fostering a supportive and collaborative school environment. Served as a key point of contact for parents and guardians, addressing inquiries and concerns with professionalism and empathy. • Operational Support and Collaboration: Assisted other staff members with work overflow, including word processing, data entry, report generation, and internet research. Supported various school initiatives and projects, ensuring tasks were completed efficiently and accurately. • Confidentiality and Compliance: Handled confidential paperwork and files with the utmost responsibility, maintaining compliance with privacy regulations and school policies. Ensured sensitive information was securely stored and only accessed by authorized personnel. • Additional Responsibilities: Took on additional duties as assigned by ICAN Schools, demonstrating flexibility and a commitment to supporting the school’s overall mission and goals.