Currently overseas two properties in the Washington DC Area.

- Leasing Leader in Sales and Service Supervisor Category in 2018. Achieved 63% over goal.- Execute Clean Sweep Program to Crete a better move out process for residents. Retained 78% buy in to help increase bottom line. Top Property in Mid-Atlantic.- Captured the highest percentage in Renewals with the best rate in Mid-Atlantic 2018.- Replies to resident request and work with them to resolve issues and complaints.- Build Relationships with local vendors to create fun resident… Show more - Leasing Leader in Sales and Service Supervisor Category in 2018. Achieved 63% over goal.- Execute Clean Sweep Program to Crete a better move out process for residents. Retained 78% buy in to help increase bottom line. Top Property in Mid-Atlantic.- Captured the highest percentage in Renewals with the best rate in Mid-Atlantic 2018.- Replies to resident request and work with them to resolve issues and complaints.- Build Relationships with local vendors to create fun resident events.Restaurant of month and Rose' Day.- Communicating with residents to ensure they are aware of community services and operational procedures via Social Media, Eblast and Newsletter.- Train and motivate Community Consultants to ensure they achieve monthly leasing goals. - Analyze and close out former resident itemized receipts. Show less

12/09 – present Store Manager/Regional Trainer The Rockport Group McLean, VA Key focus on sales and event management, payroll, cash administration, merchandising and inventory management, store systems and programs, communication to and from Home Office, setting annual operational budgets, and culture. Manager of the Year 2016. Increase comp sales 23%. Manage 6 stores in the Mid-Atlantic. Lead and inspire stores to a 6% increase in 2015 while achieving 7% increase at… Show more 12/09 – present Store Manager/Regional Trainer The Rockport Group McLean, VA Key focus on sales and event management, payroll, cash administration, merchandising and inventory management, store systems and programs, communication to and from Home Office, setting annual operational budgets, and culture. Manager of the Year 2016. Increase comp sales 23%. Manage 6 stores in the Mid-Atlantic. Lead and inspire stores to a 6% increase in 2015 while achieving 7% increase at Tysons Corner. Training committee for new register system. POS Regional trainer for Mid-Atlantic Region. Review operational reports and records to ensure adherence to Company policies and procedures.  Manage payroll budgets and maintain profitability on a monthly basis Recruit, hire and train Managers in the DC Market and Canada while ensuring store team is developed and trained to give excellent customer service.  Collaborates with corporate buying team in competitive analysis and providing merchandise recommendations to address sales opportunities in a growing market. Successfully Launched New Insole Initiative for The Rockport Group in the US Market that generated $374,000 in sales in 2016. Show less

Ensure monthly sales goals are met by communicating with staff on daily basis.Train staff (15)to meet sales, operations, and merchandising standards.CreateIdentify and Build relationships with Management and Staff at assigned clubs.Grass roots Marketing.Create inner store contests to create team building.Find new vendors to create business in the shops.

Assist customers in their wine selection with particular meals.Taking wine class to understand the fundamentals of wines and spirits.

 Recruited, counseled and developed store management and sales team to attract, retain, and promote diverse workforce Managed new employee orientations and development programs Developed and implemented HR policies and procedures Managed department of 20 employees; instituted incentive programs to impact employee performance; managed employee relations including performance, harassment, terminations Strategized and executed operational and visual opening of 4,200 sq. ft… Show more  Recruited, counseled and developed store management and sales team to attract, retain, and promote diverse workforce Managed new employee orientations and development programs Developed and implemented HR policies and procedures Managed department of 20 employees; instituted incentive programs to impact employee performance; managed employee relations including performance, harassment, terminations Strategized and executed operational and visual opening of 4,200 sq. ft. retail store Promoted brand awareness by creating SMA novelty products resulting in 36% growth Bought non licensed/licensed novelty product in variety of sports resulting in high gross margin percentages from 65-70% Established relationships within industry and with sports leagues and licensees Coordinated event and promotional activities for athletes and authors Show less

 Restructured department (hired, transferred, and terminated employees) and managed sales staff and operations which resulted in $2.2 million in sales growth Managed budgets, payroll and inventory, resulting in a $200,000 annual savings and reducing shrink from 9% to 2% first year Trained and supervised managers to ensure greater productivity Managed client needs and promotional parties for new product launches with high profile athletes and entertainers; worked with buyers to… Show more  Restructured department (hired, transferred, and terminated employees) and managed sales staff and operations which resulted in $2.2 million in sales growth Managed budgets, payroll and inventory, resulting in a $200,000 annual savings and reducing shrink from 9% to 2% first year Trained and supervised managers to ensure greater productivity Managed client needs and promotional parties for new product launches with high profile athletes and entertainers; worked with buyers to create new visual presentations monthly Show less

 Acted as a liaison to Human Resources Recruited, coached, and developed store management and sales team Handled Employee Relations, Policies and Procedures, FMLA, Workman’s Comp  Managed payroll and loss prevention departments Prepared and analyzed business plans and P&L reports Managed operations and created sales program to motivate management and sales team Established relationships with merchants to anticipate… Show more  Acted as a liaison to Human Resources Recruited, coached, and developed store management and sales team Handled Employee Relations, Policies and Procedures, FMLA, Workman’s Comp  Managed payroll and loss prevention departments Prepared and analyzed business plans and P&L reports Managed operations and created sales program to motivate management and sales team Established relationships with merchants to anticipate sell-through Determined shopping patterns and business trends and adjusted merchandise accordingly Show less