Enmanuel Jaquez Email & Phone Number

Provide technical and educational support for gGastro® via incoming emails and phone calls. Troubleshoot front-end software to identify bugs for escalation.Utilize Microsoft Remote Desktop (RDP) to troubleshoot interfaces between our cloud clients and various systems such as Practice Management systems, Pathology Labs, and Clinical Labs. Utilize LogMeIn to connect to various client hosted Microsoft Windows Server environments to troubleshoot interfaces between our clients and various systems such as Practice Management systems, Pathology Labs, and Clinical Labs. Read and Analyze HL7 messages and interface logs to help identify issues with interfaces between gGastro and various systems such as Practice Management systems, Pathology Labs, and Clinical Labs. Utilize LogMeIn to connect to various client hosted Microsoft Windows Server environments for troubleshooting and identifying issues with the application or environmental conflicts. Troubleshoot Ubuntu Fax servers via SSH utility to identify fax communication issues between gGastro and other EHR/EMR partners. Deliver exceptional client experience by identifying, documenting, and troubleshooting client needs with the software.Provide educational and technical guidance to Associate Support Specialists via scheduled collaboration.Troubleshoot front-end software to identify bugs for escalation.Communicate and collaborate with company vendors to help identify and resolve issues.Analyze cloud client data to measure performance and help identify issues. Assist newer agents with product knowledge and technical questions during and in-between calls.Communicate and collaborate across teams and departments to help solve issues.

Provide technical and educational support for gGastro® via incoming emails and phone calls. Deliver exceptional client experience by identifying, documenting, and troubleshooting client needs with the software.Troubleshoot front-end software to identify bugs for escalation.Utilize LogMeIn® to connect to various client hosted Microsoft Server environments for basic troubleshooting and identification of application issues. Utilize PuTTy to troubleshoot HylaFAX Ubuntu servers to identify fax communication issues between gGastro and other EHR/EMR partners. Communicate and collaborate across teams and departments to help solve issues.Communicate and collaborate with company vendors to help identify and resolve issues.

Boca Raton, Fl

Update accounts with accurate informationCollect and analyze customer data to determine solutions and inform customers of actions takenAddress complex customer issues and resolve them in a timely mannerCollaborate with internal contacts and partners to resolve problemsProcess requests of account closures, and account changes requiring documentation

Boca Raton, Fl

Resolved account reconciliation issues quicklyUpdated accounts with accurate informationReconciled discrepancies efficiently through research and investigationOpen, sort, and review incoming checks and documents

Boca Raton, Fl

Answer customer telephone calls regarding existing and new accountsMake requested policy and account changesRespond to questions and concerns about service, and escalate calls appropriatelyImprove customer satisfaction through expert resolution of conflicts, issues and concernsActivate commercial applications Process requests of account closures, and account changes requiring documentation

Waltham, Ma

Address customer service inquiries in a timely and accurate mannerGive accurate and appropriate information to troubleshoot hardware, answer questions, and resolve complaintsHelp customers with their questions and inquiries about the websiteBuild customer loyalty by placing folllow-up calls for customers who reported issues

Burlington, Ma

Assisted customers to obtain the perfect appliance experienceAssisted customers to obtain the perfect home entertainment experience and car audio experienceEngaged customers to provide knowledge as well as a welcoming customer experienceDeveloped a growing knowledge of new and emerging technologies through company coursesPerformed cashier duties and prepared stock for sales floor

Breinigsville Pa

Obtained customer orders with quickness and precisionEnsured customer orders are of high quality by inspecting each productMaintained awareness of safety concerns in the warehouse to provide a safe environment for oneself and other employees

Greater New York City Area

Assisted young adults with enrolling into the programMaintained contact with young adults that were enrolled or previously enrolled to assist them with their professional endeavorsAnswered phone inquiriesProvided technical assistance for fellow employees

State College, Pennsylvania Area

Delivered customer orders in a timely mannerPerformed cashier duties and prepared customer ordersMaintained a clean environment for customers and employees

Information Technology

Information Technology

Economics

Economics

High School Diploma