Christopher E. Email & Phone Number

Covington, Louisiana, United States

- Customer Escalation & Complaint Handling- Interface for service reviews with customers and Globalstar team- Jeopardy management of service levels against customer SLA's- Support of Incident management, reporting & logging.- Internal process development, documentation and production of how to guides- Driving Process / system improvement projects.

Miami, Florida, United States

- Manage relationships with multiple stakeholders, oversee and ensure the quality delivery of the team’s assigned projects- Collect, measure, report and communicate project progress with a variety of leaders/groups inside and outside of IT- Deliver exceptional satellite connectivity excellence in all aspects of the support to our O·C·E·A·N Platform.

Miami/Fort Lauderdale Area - USA

- Establish and maintain RCL's overall satellite network archtectural program- Work proactively to implement procedures that meet RCL's defined polices, best practices, SLA’s and standards- Technical direction and guidance to management as it relates to VSAT (GEO, MEO, LEO), Bandwidth Management, Satellite Bandwidth Purchase, In-port Wireless (WiMAX).

Miami/Fort Lauderdale Area - USA

- Answerable to all aspects of satellite and associated technologies and their interactions with other systems- Guarantee that the company's satellite network assets are designed, installed and maintained to RCL’s standards at all enterprise locations, including shipboard, private island destinations, IT labs and shipyards- Establish and maintain RCL's.

Miami/Fort Lauderdale Area - USA

- Support of all satellite related activities of RCL's IT organizations including planning, testing, reporting and recommending proper remediation measures- Provide training and coaching to support staff- Infrastructure health monitoring and maintaining of satellite networks, WAN optimization, QoS, traffic shaping, compression, TCP & HTTP acceleration.

Miami/Fort Lauderdale Area - USA

• Professional and thorough site survey of land-based and maritime based VSAT installations
• Develop, manage and coordinate Maritime and Land-based VSAT projects encompassing equipment purchase, system configuration of new and non-standard equipment concluding to final installation, testing, operation and.
• Interpret regulations, industry practices, and business policies to make advisory recommendations for management decisions
• Infrastructure health monitoring and maintaining of satellite networks and WAN optimization appliances
• Senior Level Support to resolve system related issues for the fleet within SLAs and work together with vendors as needed to escalate unresolved problems

Miami/Fort Lauderdale Area - USA

- Technical management of Royal Caribbean International, Celebrity Cruises, Air tours, Premier Cruise Line, Cunard Cruise Line, Offshore Oil & Gas, US Navy accounts- Managed, coached, trained and mentored junior and entry level technicians to install and maintain VSAT and baseband systems- Upgrade existing systems as new technology develops- Direct.