Erin Robinson Email & Phone Number

Managing Prism Veterinary Dentistry - an outpatient referral clinic focused exclusively on veterinary dentistry and oral surgery in NYC

New York, United States

- Managed daily operations of newly-opened, community-based clinic, with a focus on providing excellent client experiences, problem solving, and crisis management- Acted as primary liaison for all operational, facilities, and revenue management needs including inventory tracking, adherence to SOPs and labor laws, and financial reconciliation- Supervised contractors and vendors working onsite to ensure a safe, secure, and clean environment- Collaborated interdepartmentally and optimized case management tracking, patient transfer processing, and IT issues impacting clinic operations- Improved direct reports’ communication and client care skills by working side-by-side, delivering consistent support and direct feedback, and modeling effective de-escalation techniques

New York, New York, United States

- Provided daily management of 40+ hospital employees, including 13 direct reports- Coached staff in appropriate handling of adverse client/patient events or employee conflict- Monitored staff efficacy to ensure excellent patient quality of care and the consistent practice of organizational core values- Created and standardized onboarding and training plans to ensure consistency- Authored and revised operations and medical SOPs in accordance with current practices- Conducted annual performance reviews and quarterly, formal one on ones with direct reports to maintain strong relationships, provide clear direction, and encourage development opportunities

Washington D.C. Metro Area

- Planned and executed monthly high-volume surgery clinics, annual volunteer events, and biannual community events- Developed and maintained relationships with community advocates and leaders, including elected officials, to increase engagement and achieve program goals- Moved program into organization-wide processes that increased efficiency and resulted in a 500% volunteer pool growth- Stewarded community relationships for newly created program resulting in a 10-fold increase over expectation in participants- Collaborated interdepartmentally to grow organization’s capacity for care- Promoted and provided outstanding customer service to community members for all program-related inquiries- Created and managed SOP library ensuring program management remained evergreen

Washington D.C. Metro Area

- Worked with stakeholders in a multitude of specialties and departments to identify business requirements, and translated those needs to Salesforce engineers- Solved workflow issues through training CRM power users- Planned and led demonstrations, user acceptance testing, and new software training

Washington D.C. Metro Area

- Advised, guided, and supported individuals, organizations, government agencies, and elected officials- Participated in hands-on activities, such as mediation and training sessions- Counseled local governments and state policymakers on humane approaches, including creating and amending ordinances and laws- Directly influenced and guided policy and programmatic change in many areas including Mesquite, El Paso, and Stafford, TX; Strafford and Springfield, MO; Lake County, FL; Little Rock, AR; Birmingham and Foley, AL; Carpinteria, CA; Livingston, NJ; Batavia, Plattsburgh, and Alfred, NY; Lafayette, LA; Loudoun County, VA; and Frederick County, MD- Consistently updated internal processes and procedures to streamline case responses, increase productivity for mission-based work, and provide mentorship to new staff members

Washington D.C. Metro Area

Washington D.C. Metro Area

Gainesville, Florida Area