Nicholas Viola Email & Phone Number

Limerick, Pennsylvania, United States

Lafayette Hill, Pennsylvania, United States

Moorestown, New Jersey, United States

• Served as the lead on-site technician for higher profile accounts throughout New Jersey and Eastern Pennsylvania.Accounts include: Advocare, The Franklin Institute, Pilot Freight Services, and Resources for Human Development.• Coordinated and led a task force dedicated to handling printer configurations and troubleshooting across wide area networks.• Spearheaded multiple projects that configured and deployed large numbers of client machines and peripheral devices over wide area networks. Facilitated the seamless transition and migration of legacy profiles to new hardware with minimal disruption. • Responsible for transitioning established clients to a remote “work from home” environment to adapt to COVID-19 working conditions. Coordinated a team of Help Desk technicians to facilitate this transition and provided seamless 24/7 support to clients.• Established excellent rapport with clients and employees helping to establish positive and efficient work environments.• Achieved consistent 5-star customer service review ratings from clients and customers.

Philadelphia, Pennsylvania, United States

- Responsible for independently supervising a caseload of 90+ offenders serving state parole sentences in Pennsylvania including regular visits to offenders’ residences or places of employment.- Performed all of the duties and responsibilities of parole officer in addition to maintaining certification in Firearms, OC, Defensive Tactics, First Aid, and CPR/AED.- Awarded valedictorian of basic training academy class 131.

- Volunteered for and was selected to attend specialized crisis intervention training. KCIT (Keystone Crisis Intervention Training)- Supervised a caseload of 120+ offenders with moderate to severe mental health issues, serving a sentence of probation and/or parole under the Philadelphia Adult Probation/Parole Department’s Mental Health Unit.- Compiled reports and official legal documents, prepared and submitted warrants/detainers, testified in court and made recommendations concerning conditional release or institutionalization of offenders.

Associate'S Degree, Cyber Security, 4.0 Gpa

Bachelor Of Science (B.S.), Criminal Justice