Tim Bechtold Email & Phone Number

Royersford, Pennsylvania, United States

 Managed Service Provider (MSP) Service Desk Consultant providing Level 1 and 2 support services for clients such as email support and access; cloud, data backup, and network setup and maintenance; security of data; application/software management; and provide detailed, thorough, and expedited technical customer service support 24/7.  Incident resolution: Provide start to finish communication with clients keeping them informed of troubleshooting progress, resolution, and follow-up. Utilize ticketing systems, such as ConnectWise, to identify, troubleshoot, and resolve client IT issues. Remote access solution implementation and support utilizing tools including Microsoft SCCM, Screen Connect, and GoToAssist Agent.  Experience with on-premises servers and cloud-based servers. Technical support and knowledge at the network level: WAN and LAN connectivity to include Layer 2 and 3 switches, firewalls, routers, access points, network security, remote monitoring/management system alerts and notifications. An understanding of operating systems (OS and iOS), business applications, printing systems, and network systems. IT Support specifically relating to technical issues for Microsoft 365 Business applications to include Outlook, Teams, and SharePoint. Experience as a Global Administrator in the Microsoft 365 admin centers to include O365 Admin, Exchange, Identity (Entra), Teams, SharePoint as well as Microsoft Azure, Endpoint and Active Directory. Conducting technical awareness by matching resources to issues and applying a working knowledge of all the organization’s proprietary and key systems and services for which support is being provided. Improving customer service, perception, and satisfaction with fast turnaround of customer tickets, and if necessary, escalates service requests that require engineer level support. Self-motivated with the ability to work in a fast-moving environment, multi-tasking effectively, and adapting to changes quickly.

Seattle, Washington, United States

 Plan and manage complex government financial and tax-based implementation projects involving interrelated disciplines and multiple stages of the systems development life cycle while eliminating organizational inefficiencies. Investigate, decipher and analyze government related regulatory tax compliance law, regulations, and policies while educating Taxpayers, Managers and Senior Executive level leadership to ensure governmental liability. Spearhead, coordinate, and execute personnel training assignments while implementing secure databases and confidential tax records for usage optimization ensuring government regulatory compliance. Operate and maintain sophisticated database designed for quality assurance and procedural operations while ensuring all systems are functioning with maximum readiness and performance. Consistently carry out organizational procedures for effectively creating and maintaining tax files, records, forms, review and distribution of documentation, preparation of correspondence, and client information.

Seattle, Washington, United States

 Administered financial and tax related government relations coordination responsibilities in key legal plans involving effective strategic planning and communication with senior management to build necessary documentation for associates.  Assessed, analyzed and procured statistical financial based data based on established quality and reliability standards including preparing databases, project proposals, and reviewing requisitions for quality assurance. Coordinated tax preparer for government officials while targeting projects designed for program management operations; ensuring all correspondence was organized in an efficient manner. Interpreted, developed and explained tax and legal related policies, procedures, standards and regulations while developing, improving, and implementing these policies for senior and executive level management. Supported government relations operations through performing analytical reporting and document development processing for appropriate government institutions.

Lakewood, Washington, United States

 Prepared client specific insurance packages, with complete research, tracking, and following up required to ensure timely and complete customer satisfaction for necessary insurance needs. Managed daily responsibilities in key consulting and sales initiatives involving effective strategic planning and communication with diverse clientele to develop and execute sales goals.  Gathered data and streamlined user interface tools and procurement reports for consulting-based needs while creating internal and vendor specific insurance plans.  Used a broad range of marketing and quality assurance tools in the operation of consulting responsibilities which involved creating account-based plans and training external clientele on key procedural initiatives.

Fort Lewis, Washington, United States

 Managed the day-to-day operations of the logistics and supply chain division including supervision of personnel through directing work assignments based on team member strengths and skill sets to accomplish duties with the highest of standards. Provided analysis & reporting on key logistics-based revenue, inventory, procurement, and technical packages. Prepared comprehensive reports for leadership through data analysis that detailed safety audit and investigation findings. Monitored and reviewed employee activities, which involved conducting performance evaluation assessments and confirming that all output complied with resource allocation and human resources regulations.

Various

 Served under the Military Occupation Specialty (11B) as an Airborne Infantry Soldier and Non-Commissioned Officer training for and participating in numerous peacekeeping and combat operations worldwide. Served in various units to include US Army Ranger Regiment, 82nd Airborne Division, US Army Special Operations Command, and US Army Accessions Command (ROTC). Oversaw multiple training programs, created and revised standard operating procedures (SOPs), and collaborated with multiple agencies to unify systems and implement best practices. Identified environmental training needs, developed training budget requirements, and managed environmental training and inspection records involving specific procedures to follow all government regulatory compliance. Provided safety indoctrination and education for civilian and military personnel, developed specialized training regarding risk assessment requirements, and hazard control fundamentals and techniques. Responsible for the coordination of team workflow and project life cycle management to efficiently complete numerous world-wide tactical missions and conduct after-action assessments of tactical operations to increase future mission efficiency and execution.