Melissa Cook Email & Phone Number

Penns Grove, Nj, Us

Royersford, Pennsylvania, United States

King Of Prussia

- Responsible for all levels of swimming - Ensured self-sustaining and ever-growing developmental and age group based within the organization- Oversaw seasonal progression of athletes and monitor phases of development with individual swimmers, taking into consideration cognitive, behavioral and motor skills development- Set workout schedules, workout groups and criteria for advancement from group to group- Held team meetings as well as individual meetings (along with parents), to talk about their short and long term goals

Exton, Pa

- Proficient in social media targeting and communication with our current members.- Involved with customers and target prospects on social platforms.- Surpassed sales goals and managing operational budgets.- Performed sales process for lead generation, follow up, and membership enrolment.- Assumed responsibility for developing and improving selling and enrollment skills for self and team which included presenting available services and products to our current members.- In charge of recruitment, in-studio training, development, and management of all Exton team members.- Built and enforced membership community mindset in studio and online.- Helped grow and develop local B2B relationships to enhance membership benefits.- Initiated and participated in local and corporate special events (health fairs, grand openings, contests, and community and B2B events) to promote the Exton studio.- Participated in ILKB corporate Franchise Training, Regional ILKB Management and Fitness Bootcamps.

King Of Prussia

- Provided motivating and life changing classes for members.- Executed ILKB sales process for membership enrolment.- Conduct tours of the facility while establishing a relationship and targeting individual's needs and wants.- Maintained acceptable level of personal sales production.- Emphasized and enforced objectives of our studio as a fitness and wellness provider.- Had to book quality appointments to achieve monthly sales quota.- Make fun inspiring videos, social media posts, and other marketing activities in support of the corporate led marketing initiatives

Greater Philadelphia Area

- Worked directly with the directors of Parks and Rec. departments in various townships in Greater Philadelphia area.- Taught fundamentals to a variety of sports to young kid’s ages varied from 3-5 yrs. old to also being the program director of camps to ages 8-12yrs old.- Creating the flyers for the website and to hand out to the townships.- In charge of hiring and training new employees.

Pottstown, Pa

- Inspected facilities for cleanliness.- Delivered general information on pool operation to patrons.- Taught swimming lessons.- Completed necessary paperwork.- Performed various manager duties.- Completed general pool cleaning and maintenance duties.- Determined chlorine content and pH value of water, using water testing kit, and record readings.- Daily communication with members of all ages, and maintaining the safety of swimmers.

Pottstow, Pa

- Provided training direction, encouragement, motivation, and nutritional advice to prepare athletes for meets.- Planned, organized, and conducted practice sessions.- Critiqued swimmer's skills in practice to better their performance during competition.- Appraised athlete’s skills and review performance records.- Adjusted coaching techniques, based on the strengths and weaknesses of athlete.

Limerick, Pa

- Delivering the excellent customer experience at all times.- Set and achieved personal sales goals while supporting the goals of the team.- Executed internal and external marketing and visual merchandising initiatives.- Adherence to all retail policies and procedures.- Performed daily department maintenance tasks including stock work, re-merchandising, display, price markdowns, merchandise transfers and light cleaning.

Philadelphia, Pa

- Supported with assorted event needs.- Ticket seller and ticket taker.- Obtaining and reviewing of the event.- Supervisor of all necessary floorplans, itineraries, and client contact information in order for a successful workflow and smooth event logistics.- Interacted directly with clients in an engaging and professional manner.- Completed various administrative tasks as defined by the Director of Events.