Enzo Iglesia Email & Phone Number

• It is exclusively our responsibility to produce and record the proper documents for insurance policy quotes and/or renewals for the insured individuals or corporations.
• This also involves updating and maintaining processes within customer care and engaging with other Departments on cross-departmental improvements that needs to be documented.

Quezon City, National Capital Region, Philippines

• Evaluate cases investigated by the banking operation teams, to ensure quality and standards are being followed and implemented.
• Developing and maintaining quality control on banking operations analysts through Quality Talks.
• Maintain process awareness and prepare an official document with the operations' attestations of all client-provided clarifications or process updates.
• Keep in touch with our clients to accommodate their inquiries and provide their business needs.
• Establish, plan, and lead meetings with our clients to discuss prepared sample analyst evaluations with theinvolvement of the operations. Which is to make sure that the Operations team and the Quality team.
• Creating and delivering quality audit reports to senior management on a weekly, monthly, and yearly basis.

Taguig, National Capital Region, Philippines

• Handle error allegation and fraud disputes from Card Holders under VISA and Mastercard debit card.
• Conduct internal research investigation to bank members’ claims and determine if error or no error occurred; initiate callout or mostly file chargebacks to merchants in order to validate the reported transaction/s by.
• Keep track of team's production, chargeback aging cases, compliances such as resolution and provisional credit dues, and assist in generating batch reports through Excel.

NCR - National Capital Region, Philippines

 Schedule and conduct product training to Dealers and Front-liners. Participate in creating and implementing training programs Attend meetings or seminars to obtain information for use in training programs or to inform management of training program status. Design, plan, organize, or direct orientation and training programs for Dealers or.

NCR - National Capital Region, Philippines

 Specializes in account billings, refunding, downloading music and contents. Suggest solutions when a product malfunctionsOpen and maintain customer accounts by recording account information. Attempt to persuade customer to reconsider cancellation Identify and assess customers’ needs to achieve satisfaction Handle complaints, provide appropriate.