Emily M. Email & Phone Number

Fairfax, VA, US

Arlington, Virginia, United States

- Acted as the liaison between 2 product/development, 1 IT, and 8 functional teams to understand customer demand for new features- Served as an escalation point for a Service Management team of 4, supporting and handling customer-related issues and offered comprehensive IT assistance to users, consistently achieving a 96% issue resolution rate- Developed.

Arlington, Virginia, United States

- Preserved excellent understanding of internal business and client (Department of Defense) knowledge and policies changing every 3 weeks- Utilized unique critical thinking skills and fast-paced communication to satisfy a client’s needs with over 95% accuracy- Entered and verified an average of 50 client records per day, maintaining strict confidentiality.

Arlington, Virginia, United States

As a temporary employee through ROCS Grad Staffing, I was able to excel during training and consistently impress my supervising managers with how accurately and professionally I can apply the knowledge of the role. As a permanent employee, I continue to manage a large caseload with families located throughout the entire United States and Territories. We.

Stafford, Virginia

-Assisted customers to obtain the quickest possible aid while easing and educating the clientele on the nature of our business, in a high-stress climate.-Oversaw each project from initial service call to post-mitigation.-Performed excellent use of industry software to finalize estimates to adhere to individual insurance company’s regulations.-Managed.

Fredericksburg

-Performed detail-oriented care of large livestock animals (equine) and followed all pet care instructions, including dietary needs and medication regimens.-Consistently provided outstanding customer service to both clients and pets.-Worked 12 to 14-hour shifts with oversight of 60 animals in stalls and pastures.

4450 S. Laburnum

Richmond, Virginia

-Completed all point of sale opening and closing procedures, including counting contents of cash register, daily, and safe contents, weekly.-Trained new associates on our store’s POS system and delegated tasks, which improved process flows.-Created work schedules around the number of team-members and diverse employee schedules.-Prioritized pricing and.

Richmond, Virginia Area

-Created presentations using scholarly articles. -Transcribed interviews between parents of ethnic minority children and the professor.-Transcribed confidential personal data-Worked alongside other interns-Organized master Excel spreadsheet