Eoghan O'Sullivan Email & Phone Number

New Zealand

Bristol, United Kingdom

My brief was to introduce automation and remote facilities management systems across the Vodafone client estate.This included sourcing suitable vendor partners and identifying opportunities that Mitie could apply their remote FM platform management system to monitor and maintain.The impact of CV19 meant that the focus changed to process improvement and preparation to migrate a lot of back office processes to new platforms, facilitated by in depth data analysis to ensure a smooth transition. I project managed major changes to work practice and responsibilities from multi functional teams, many of whom were working remotely for the first time, to deal with a legacy backlog and adopt new processes.

Bristol, United Kingdom

Managing a team that deliver Data Analytics for a Connected Workspace, to key client accounts.Deployment and Governance Lead for the Power BI service across Mitie, replacing legacy platforms and introducing standards and development processes.

Auckland, New Zealand

As one of two NZ co-founders, my role covered all aspects of the business to become a national ISP delivering broadband and telco services to the residential and business markets.Design of products & services, network & systems implementation to vendor/partner selection and business development through recruitment of channel partners & GTM strategy.I established our initial office, recruiting for our customer service department, networks team and also had a number of analysts and product managers as my direct reports.In under 90 days, using our proprietary BSS/OSS cloud platform, we launched the first nationwide fibre broadband ISP service across New Zealand.I successfully lobbied the Government and other stakeholders to make major changes to the national fibre deployment plan which resulted in a substantial increase in new connections at a faster pace and reduced cost.The digital first transformation strategy and focus on data analytics that I implemented, enabled our business model to fundamentally alter the economics of the market, where subscription services could be sold by any affiliate partner and become the basis for other products and services.

- Integrated all customer/product data across three CRM & Billing platforms acquired through the takeover of various competitors, into a consolidated all-of-customer view for retention and acquisition across both brands.- Broadband market segmentation and value analysis using GIS and Business Intelligence, focused on fibre and fixed-wireless broadband deployment.- Led the Oracle to SAP migration within the Enterprise DataWarehouse(EDW)- Integrated financial forecasting and performance information into the EDW, and deployed a real-time performance reporting dashboard across the business.

- Managed vendors on a digital transformation project, bringing it back into the agreed budget.- Migrated legacy hardware vendors onto formal contracts, with implementation of SLA's and cost-saving targets.

- Managed a team of 6 analysts.- Responsible for Sales systems & applications roadmap and roll-out of related reporting frameworks with a brief to reduce complexity and cost, increase automation, and provide enhanced visibility of results and compliance with processes.- Sales lead for Siebel implementation project.- Deployed Salesforce.com as the CRM tool for Account Managers.- Implemented a comprehensive commission scheme, resulting in more cross-selling of fixed line and mobile services to new and existing customers.- BA/PM that designed and deployed, an all-of-telco customer prospecting application targeted at the SME sector.- Re-designed and automated the fixed line and broadband sales & provisioning process.- Implemented financial risk control across the Siebel CRM system for all of Sales and Customer Service- Re-designed and deployed a voucher application used by Marketing for customer retention

Tanzania

• Reduced operational risks and mitigated costs by reconfiguring the IT and communication systems and processes used by the various local NGOs in a very difficult environment. • My outcome was to facilitate better co-ordination and service delivery, resulting in effective and reliable reporting and administration as required by donor agencies and external providers.• Local manager for a program to deliver sustainable internet access in Africa.

Auckland, New Zealand

My role ensured the disparate IT systems and applications had an integration roadmap that scaled to match the planned business growth of Woosh. In particular, I managed the CRM and billing platforms and was responsible for the design of and Go To Market strategy for new products.• Managed the RFP process for the ERP upgrade, after completing the requirements analysis and vendor selection process.• Deployed and configured Microsoft Reporting Services to support the flow of information across the business from operations through to sales.My work resulted in significant cost savings, optimisation of sales opportunities and enabled the wider business to be pro-active in dealing with the many customer issues experienced by a start-up.

Auckland, New Zealand

Auckland Campus Manager for the National College of Multimedia and Technology incorporated under Carich Computing, responsible for ensuring quality programme delivery and promoting the college to both domestic and international students.I managed a diverse team of 30 IT staff and academic tutors.I was the IT systems service delivery lead on the project that implemented an innovative, nationally delivered eLearning and class-based IT & computer skills learning programme for over 9000 students.I identified and project-managed many IT and procedural decisions critical to a successful conclusion of the programme so that Carich Computing fulfilled the Ministry of Education funding requirements required to receive the full program payment of NZ$9M.

Ireland

Lead Consultant for implementing the Norkom proprietary CRM tool in a number of telco and financial companies across Ireland and Belgium. As the product technical lead, I liaised with a range of 3rd party vendors to explore the options of integrating their technologies on the Norkom platform.

Ireland

Analyst Programmer with the eCommerce team in the Dublin office of Accenture.Key projects included an SAP implementation and various Intranet deployments in Microsoft’s European HQ.

Missoula, Montana Area

On a 9 month contract I opened up a new territory for Powerscreen in Montana and Idaho.

Masters In Commercialisation & Entrepreneurship, Entrepreneurship/Entrepreneurial Studies

Course Summary: A part-time postgraduate qualification in innovation and entrepreneurship that provides the core knowledge and skills.

Msc, Computer Science, Distinction

Awarded an Erasmus scholarship to complete my thesis on how to combine two bespoke languages to generate an optimal DSP configuration.

Beng, Electrical Engineering

Activities and Societies: Organiser of the legendary Engineering Society Trip to the Murphys Brewery.