Edwin Olguin Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

Understand basic project-specific customizations, in collaboration with clinical subject matter experts and project leadsDrive the development of requirements with support and through effective collaborationDocument requirements and ensure approval by required stakeholdersDevelop and review test plans through all phases of testingWith support from the BA team, lead the coordination and execution of test plans Serve as Technology team’s primary point of contact for internal teams on standard programs Liaise with Continuum’s technical staff and outside vendors to ensure streamlined data collection into the performance platformIdentify and manage expectations and deliverables; deliver work within timelines and budgets Collaborate with others to identify and mitigate potential project-related risksThink creatively and, with the support of the BA team, resolve project-related issues through education and alignment with stakeholders; recommend solutions that meet the project goal without sacrificing overall product integrity Prepare and process applicable project-specific vendor SOWs and Change Orders for standard programsCommunicate with Client as needed to provide simple clarifications of product and system; may need to attend client calls and meetingsMaintain instruction guides for product usersPlay a supportive role in training of external users – with guidance from the BA teamDemonstrate basic understanding of and advocate for quality data practicesEffectively manage multiple projects at once, using strong organizational skills and focused and accurate attention to detailComply with all corporate and departmental standard operating procedures as well as FDA and other governmental regulations (e.g., IRB, EC)Ensure all activities and operations are performed in compliance with regulatory and federal regulations

Chicago, Illinois

• Provide technical and product front-end support for clients• Offer support for new implementations, system upgrades, and related applications to client needs• Maintain knowledge of CS STARS products and integration across all product lines. • Create and maintain account documentation• Consult clients on how they can use the software to best meet their business needs• Analyze client business needs and workflow to develop product enhancements or custom solutions

Greater Chicago Area

• Provide technical and product front-end support for clients• Offer support for new implementations, system upgrades, and related applications to client needs• Maintain knowledge of CS STARS products and integration across all product lines. • Create and maintain account documentation• Consult clients on how they can use the software to best meet their business needs• Analyze client business needs and workflow to develop product enhancements or custom solutions

*Counsel students on options for repayment of federal student loans* Transcribed documents for students from English to Spanish* Manage student’s loan information and properly handle documentation* Assisted team in organizing seminar on how to manage Spanish speaking students* Became a leader in terms of quality customer service provided to students* Involved in various projects managing student accounts and properly adjusting them* Skip traced students using various programs in order to assist them with their loans.

Bachelor Of Science, Business Administration

Activities and Societies: Phi Kappa Psi Association of Latin American Students Alternative Spring Break

Education record