Leading and managing a team of audio-visual specialists at Diversified, a global technology solutions provider.Expertise in installing and implementing audio-visual design into corporate real-estate projects, collaborating with stakeholders, and ensuring standards and end-user experience.Conduct internal department meetings for organized communication, future product implementation, and structural flows.Lead and manage a team of audio-visual specialists, ensuring successful implementation of AV design in corporate real-estate projects.Collaborated with vendors to build quotes for solutions and services.

Professional experience in the IT arena including Audio Visual, Video Conferencing, VIP IT support, Networking, Project Management, and Technical Training.

Responsible for the ongoing operation of client conference rooms and other audio-visual enabled facilities at the client location, including daily inspections of integration systems as well as level 3 problem resolution. In addition, support for client meetings as well as planning, executing and supporting events such as town hall meetings or departmental meetings.Collaborates with vendors to build quotes for solutions & services.

Elevated event experiences at the Statler Hotel by delivering unparalleled audio/visual solutions.Proudly serviced the Statler Hotel, offering top-tier event technology solutions to diverse groups.Fostered a unique venue experience in downtown Dallas, aligning with the Statler Hotel's vision.

Achieved increased revenue and expense control by assisting the Director in budget management.Strengthened project outcomes by comprehensively understanding contractual, financial, and technical requirements.Fueled collaboration across teams in internal project kick-off meetings, ensuring a positive work and client experience.

Delivered audio/visual support at Omni Hotel Dallas, providing desktop support to facilities, clients, and staff.Ensured quality service to clients by fulfilling assignments and adhering to safety standards.Organized equipment systematically and maintained detailed documentation for on-site shows.Operated audio and video during events, fostering strong communication and collaboration within the team.

Maintained and serviced exhibits, ensuring safety and guest interaction, aligning with the high standards of the Museum.• Fabricated replacement parts using various mediums for maintenance and cosmetic repairs, including painting,fiberglass work, Bondo application, stains, and sealants.• Loaded and unloaded trucks and crates using forklifts and pallet jacks, ensuring safe artifact handling during installations.• Collaborated with Operations and Exhibit Development staff to evaluate and address future exhibit needs and modifications.• Managed continuous support and maintenance for exhibits, guaranteeing a seamless and reliable experience for visitors• Inspected exhibits regularly, troubleshooting and resolving technical failures promptly to ensure optimal functionality.• Installed and repaired lighting, optimizing exhibit elements for maximum visual impact.• Managed continuous support and maintenance for exhibits, guaranteeing a seamless and reliable experience for visitors.

Duties are to provide a high level of customer service and technical support for customers who have purchased audiovisual hardware/software from some of the industry’s top leading brands. Management of customer case files andcommunication to the products affiliated companies. Actively involved in the development of instruction manualmaterial based on customers conflicts and use of products.• Diagnose and resolve software and hardware problems or conflicts via telephone, remotely or on site in a timely, customerfocusedmanner• Utilize best practices and/or develop new methods for continuous improvement in achieving excellent customerservice• Assist users in installation, configuration and maintenance of software applications with the use of audiovisual equipment

Provide a primary level of guest assistance within the museum. Carry out a range of tasks both behind the scenes,during events and most of the work time in public facing roles providing guests with respect and help while maintaininga high quality of service driven professionalism.• Setup and tear down for all museum events and member functions while communicating between various departments• Utilize and practice a thorough knowledge of building policies, procedures and requirements