Emily Pearce Email and Phone Number
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Emily Pearce personal email
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I like:Talking with and hearing from my audienceClean and simple content Opportunities to get really creative and inject delightWorking in a cross-functional team where I can learn and grow
Nordstrom
View- Website:
- nordstrom.com
- Employees:
- 37365
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Senior Ux Content DesignerNordstrom Mar 2022 - PresentCreate and maintain content strategy for internal merchandising platformWork with Product Managers and Engineering partners on platform apps to improve legacy processesDefine expectations and content responsibilities for smoother collaboration with designers, PMs, and Engineers
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Content Strategist IiiExpedia Group Jun 2019 - Mar 2022Greater Seattle AreaStrategist for Expedia Group's Virtual Agent for customers and content-center agentsContent lead for self-service skill development (think content patterns, language consistency, and everything that contributes to an easy user experience)Internationalization advocate and point-personContributor to voice & tone and style guidesConsultant on the development of internal content management toolsSounding board and peer reviewer extraordinaire -
Content ManagerExpedia, Inc. Jan 2014 - Jun 2019Bellevue, WaContent strategist on Expedia Group's commercialized travel platform currently in creation.Migrate and create content for large, financial institutions with travel benefits. Spans all travel products, sales and service, soft skills/brand identity, and tools used by agents and customers.Create and iterate on a customer sales and support library for co-branded and white-label sites.Partner with Learning and Development Instructional Designers to support new-hire and advanced training programs.Previous content focus areas have included billing and payments, agent-tool process guides., initiatives to decrease unwarranted refunds and compensation, Best Price Guarantee, and globalizing agent processes.Collaborate on a shared style guide with the Expedia customer-support portals and Learning and Development curriculum designers.
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Knowledge Base SpecialistExpedia, Inc. Jun 2013 - Jan 2014Owner, curator, writer/editor for two large libraries in the Expedia knowledge base.Using content to streamline customer interactions and shorten average handle time in our global call centers.Keeping our partners up-to-date on policies and procedures to aid in customer satisfaction, retention and conversion.Utilizing global English to increase effective communication with our partners.
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Content StrategistExpedia Dec 2012 - Jun 2013Lead content strategist for Cars, Itinerary, and user-generated content teams within Global Product group with a focus on responsive design, delivering copy recommendations and comprehensive content matrices for both optimization tests and large-scale redesigns.Apply user-centered principles to deliver engaging, useful content for high-volume consumer travel website.Editorial collaboration on Destination Travel Guides, ensuring that vendor-produced content met brand, SEO, and quality guidelines. Produced content for Flights, Homepage, Social, Hotels and Packages teams.
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Manager, Ugc IntegrationExpedia Aug 2011 - Dec 2012Bellevue, WaCreated style guide for user-generated content submission and moderation of reviews.Vendor managementReportingModeration managementOperations subject-matter expertise/liaisonUser-experience and content strategyTrip tips bloggerOnline content writing
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Lead Ugc SpecialistExpedia Mar 2010 - Aug 2011Expedia Inc.Manage process development/implementation/quality control Manage three full-time employees and two contractors Reporting/analytics Handle escalated internal and external customer issuesHotel User Review mailing campaign maintenance and developmentBug escalation, tracking and follow-up with technical teams and stakeholdersTraveler Opinion interests in data-mining tool project
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User Generated Content SpecialistExpedia Feb 2007 - Mar 2010Expedia Inc.Review moderation lead Reporting/analyticsHotel User Review mailing campaign maintenance and developmentManaged four contractors
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Content EditorExpedia Inc Aug 2005 - Feb 2007Expedia Inc.Worked primarily on Expedia’s hotel Traveler-Opinions feature: tier 3-review moderation; monthly, quality-control moderation of third-party vendor for guideline adherence; point person for Traveler Opinion vendorsManaged Traveler Opinions alias request queueEdited/wrote room-related text and general hotel information for hotel infosites; lead room-related clean-up projects; Developed room-related style guideManaged Traveler Opinions alias queue requests, moderation, quality control effort Managed contractorContent Management System development taskforce
Emily Pearce Skills
Emily Pearce Education Details
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Print Journalism; English Minor
Frequently Asked Questions about Emily Pearce
What company does Emily Pearce work for?
Emily Pearce works for Nordstrom
What is Emily Pearce's role at the current company?
Emily Pearce's current role is Sr UX Content Designer at Nordstrom (JWN).
What is Emily Pearce's email address?
Emily Pearce's email address is ep****@****dia.com
What is Emily Pearce's direct phone number?
Emily Pearce's direct phone number is +142567*****
What schools did Emily Pearce attend?
Emily Pearce attended Central Washington University.
What skills is Emily Pearce known for?
Emily Pearce has skills like Content Strategy, User Experience, Social Media, Web Content, Seo, User Generated Content, Content Management, Blogging, Web Content Management, E Commerce, Microsoft Office, Omniture.
Who are Emily Pearce's colleagues?
Emily Pearce's colleagues are Tania Guzman, Jacob Demello, Micah Witt, Roobens Frederic, Becky Kelsay, Robin Feld, Amy Oberle.
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