Ephraim Dean Email & Phone Number

Asheville, Nc, Us

Asheville, North Carolina, United States

IT ManagerResponsible for the overall planning, organization, and execution of all IT related functions at the Grove Park inn, a leading revenue generating property in the Omni portfolio. This includes directing an IT operations team to meet owner’s, associate’s and customer requirements. Maintain a friendly working relationship with the executive team and departments across the company to ensure that their IT needs are met in a holistic way.Ensure the smooth functioning of all computers, network, servers and hospitality management systems. This results in enhanced service and productivity for associates and profitability for the brand. Working with my team on effective provisioning, installation/configuration, operation, and maintenance of systems, hardware and software and related infrastructure.Travel within the region to ensure that the same level of service is being provided to other sites in the Omni portfolio.

Asheville, North Carolina Area

IT Director Provided leadership, direction and implemented all of Moog Music’s IT needs as the company grew from a small to midsized company and expanded internationally.• Planned, advised, developed, implemented, and monitored IT projects across the company including the implementation of the company’s ERP migration to Epicor and Office 365 adoption.• Setup and directed the use of Moog’s technology infrastructure including hardware, servers, cloud services, and business applications across Windows and Mac platforms.• Developed and managed Moog’s IT team, managed IT budget and liaised with other departments on developing a holistic IT infrastructure across the company.• Worked within a skeleton budget for the early years (2014- 2018) managing to the company’s IT needs on a shoestring budget as the single IT resource for a 100+ person company.

Asheville, North Carolina Area

Moogfest, NC 2013 – 2014Technology and Daytime Events Manager Part of a three-person management team that produced Moogfest 2014, a festival synthesizing music, technology, and futurism. Named one of the best festivals on the globe by Time Magazine and received wide acclaim from The New York Times, The Guardian, Huffington Post and numerous other media outlets.• Managed daytime events including panels, lectures, and performances. Assessed needs based on festival’s flow and logistics and ensured that everything flowed• Project managed publicity schedule and collateral, coordinated with PR Firms, media partners, production teams and in house design teams. Procured venues for bespoke audio-visual performances that bridged the worlds of futurism, technology and music. • Management of festivals daytime logistics. Saved the festival over 50K in costs by procuring volunteers from colleges and the community.

Asheville, North Carolina Area

System Support Technician • Helpdesk support of local and remote computers within the Biltmore network extending to users across the estate and offices in different parts of the city.• Active Directory / Office account creation and maintenance. Hardware and software support of various systems across the company including Micros\EMC and Omni ticketing

Software Specialist • Management of the college’s ERP platforms (SCT PowerCampus and Moodle)• Helpdesk support of servers and computers within the college’s network • Active Directory / Office account creation and maintenance.

• Personally compiled the F.S. Terry Collection consisting of rare books and photographs, using proper archival procedures.

Masters Of Arts, Archeology And Heritage

Activities and Societies: Graduated with merit.

Bs, History