Ephraim Resus Email & Phone Number
@teletech.com
LinkedIn matched
Who is Ephraim Resus? Overview
A concise factual answer block for searchers comparing this professional profile.
Ephraim Resus is listed as Information Technology Service Delivery Manager at ITSM Corporation at ITSM Corporation, a company with 183 employees, based in Calabarzon, Philippines, Philippines. AeroLeads shows a work email signal at teletech.com and a matched LinkedIn profile for Ephraim Resus.
Ephraim Resus previously worked as Global Service Delivery Manager at Itsm Corporation and Sr. Project Manager at Strata / Srg Asia. Ephraim Resus holds Ateneo-Regis Masters In Business Administration (Mba) Program from Ateneo Graduate School Of Business.
Email format at ITSM Corporation
This section adds company-level context without repeating Ephraim Resus's masked contact details.
AeroLeads found 1 current-domain work email signal for Ephraim Resus. Compare company email patterns before reaching out.
About Ephraim Resus
EXPERIENCE SUMMARY: PROJECT MANAGEMENT & SERVICE DELIVERYFunctions and Roles:4+ years - IT PMO Management3+ years - Technology Account Management15+ years - Project Management of large scale projects3+ years - Technology Operations Management2+ years - Contracts Management (vendors, SLAs, SOWs, etc.)3+ years - Pre/Post-sales Support10+ years - Software Design, Development and DeploymentIndustries:9+ years - Business Process Outsourcing / Offshoring10+ years - Software development and integration technologies for bankingOthers - Insurance, Telecommunications, Airport Operations, Government, other general consulting and software development servicesTechnical Experience & Exposure:Contact Center Industry: General enterprise infrastructure projects (P2V projects and enterprise storage migration and upgrade, network setup & reconfiguration, BU integration, database farm migrations and upgrades, etc.) Data Center build-out and migration ACD (Avaya) setup, migrations and upgrades Site build-outs and ramp-ups Full client account transition/setup cycle, Management of Scrum and Agile Development effortsBanking Industry: ATM and card-processing systems Internet Banking and Phone Banking Systems CASA, Loans and Investments Integrations / Host Interface setupsCompliance, Standards and Methodologies: Familiarity with and exposure to PCI-DSS Familiarity with and exposure to SOX (Sarbanes-Oxley Act) Familiarity with the FCPA Familiarity with and exposure to CMM (Capability Maturity Model) Familiarity with and exposure to Scrum and Agile full SDLC Familiarity with and exposure to Waterfall full SDLCCOUNTRIES OF WORK-RELATED ENGAGEMENTS:• Philippines, USA, UK, Russia, Singapore, Malaysia, Thailand, Japan, India, Saudi Arabia, Mauritius, South Korea
Listed skills include Outsourcing, Program Management, Vendor Management, Management, and 28 others.
Ephraim Resus's current company
Company context helps verify the profile and gives searchers a useful next step.
Ephraim Resus work experience
A career timeline built from the work history available for this profile.
It Consultant
Manager, Technical Project Management, Enterprise It
Principal, Technical Project Management
Sr. Project Manager
Management of complex projects which include but are not limited to the following:o Those involving the enterprise network infrastructure o Expansions and building out of new sites o Data center transfers and/or migrationso Development of new productso Deployment and/or releases
Manager, Global Information Management
Technology Account Manager
- Management of key client accounts for all technology concerns
- Assumes Project Management roles in core enterprise projects such as the “build-out” of new sites and floors
- Takes responsibility over the management of program ramps, seat consolidation and retrofitting for various programs and projects
- Management of technological projects arising from changing customer needs and business requirements, issues resolution and/or changes in the operational capabilities of the infrastructure
- Conceptualization and design of business processes, work flows and call flows as dictated by agreed-upon business requirements with the clients
- Participate in planning and forecasting to ensure readiness of the corporate infrastructure to support both internal and client-driven operational requirements and growth
Sr. It Project Leader
Assistant Manager, Terminal Operations
- Member of the Project Management Team responsible for ensuring the “operational readiness” of the people that were to be involved in running NAIA International Passenger Terminal 3 (NAIA IPT3)
- Responsible for the conceptualization, design and drafting of operational policies, standard workflows and procedures for the operations unit which was to be the nerve center of operations for the NAIA IPT3
- Direct and manage Resource Planning, Resource Utilization, Fault Management, Fire Detection and Suppression and Access Control Management concerns for the terminal
- Manage a team of about 20 people comprising of Supervisors and Agents as direct subordinates
- Function as the central coordinating entity during Emergency and Crisis Management Conditions
Deployment Manager / Managing Consultant
- Post-sales account management of the Social Security System for the ER/SE Online Verification System, a POS implementation using Informix at the front-end and an Oracle backend
- Responsible for the management of deployment activities for NSC contracts and subcontracted work, including those requiring body-shop arrangements for various partners and clients, and contracted outsourced work
- Project Manager for the development of NCR Corporation’s Internet Banking solution which was deployed in various international banks in the Asia Pacific region
- Handled various pre-sales and post-sales support, administrative and project management assignments in several countries (USA, UK, Malaysia, Singapore, Thailand, Hong Kong, India, etc.)
- Reported directly to the Managing Director of NCR Software Corporation
Head, Information Technology Department
- Planning and setting the direction for the restructuring and management of all IT concerns of the company
- Responsible for the deployment and implementation of the Intellecable Billing System, a package of Cabledata of Atlanta, Georgia
- Reporting to the President and to the EVP/COO for company-wide IT operations and concerns
Project Manager
- Overall account and project management, monitoring and coordination of the TESDA National Manpower Information System (NMIS), a US$ 3 Million World Bank funded project
- Acted as contractor’s Lead Project Manager for the World Bank funded NMIS project
- Managed a project team of 3 applications development subcontractors, 1 subcontractor for structured cabling, 1 Change Management partner company and 2 training institutions for the delivery of the total solutions.
Deployment Manager / Senior Assistant Vice President
- Overall project management, monitoring and coordination
- Act as liaison between AIUC and the management of the AIG subsidiary in the country where the projects are implemented (Thailand, Malaysia, Singapore, Indonesia, Hong Kong, India, etc.)
Systems Analyst/Banking Systems Consultant
- Project Management, Deployment / Implementation, Systems Analysis and Design of products developed for international clients (Malaysia, Thailand, Singapore, Indonesia, Hong Kong, Mauritius, etc.)
- Provide marketing support for Asia-Pacific Region for both pre-sales and post-sales activities
Senior Programmer
- Maintained and developed new features and interfaces to the bank’s Action2000FT-ATM and POS (BASE24) codes
- Developed the configuration files for the bank's ATMs and POS terminals
- Functioned as the bank's System Administrator for its EFT environment
System Administrator
- Member of the team that installed and implemented the Saudi Payments Network (SPAN), the kingdom's inter-bank ATM and POS network which runs Base24-ATM/Action2000FT on the Stratus/System 88
- Automated the SPAN certification process
- Member of the development and implementation team of ESIS, the kingdom's electronic stock exchange system
- System Administrator for the central bank’s EFT environment.
Analyst Programmer
- Worked as Assistant Team Leader for two projects completed for Colgate Palmolive Philippines Inc. (CPPI) namely Accounts Receivable (A/R) and Sales Analysis (SA) systems.
- Designed and developed the corporation’s Payroll System for G. A. Yupangco & Company, Inc.
- Designed and developed an Imports Pricing and Monitoring System for G. A. Yupangco & Company, Inc.
Computer Programmer/Operator
- Developed various simple PC-based systems used by the construction firm
- Trained and assisted company employees in the use of microcomputers and various software packages and all other in-house systems developed
Colleagues at ITSM Corporation
Other employees you can reach at itsm.ph. View company contacts for 183 employees →
Lito Villanueva
Colleague at Itsm CorporationPhilippines, Philippines
View →
JL
Jayson Labayo
Colleague at Itsm CorporationQuezon City, National Capital Region, Philippines, Philippines
View →
GT
Gerardo Torio
Colleague at Itsm CorporationPhilippines, Philippines
View →
JA
Janice Aurea C.
Colleague at Itsm CorporationCebu, Central Visayas, Philippines, Philippines
View →
RM
Ryan Miole
Colleague at Itsm CorporationPhilippines, Philippines
View →
MA
Mariegel Alyanna Magdato
Colleague at Itsm CorporationCalabarzon, Philippines, Philippines
View →
RT
Ronie Trivinio
Colleague at Itsm CorporationQuezon City, National Capital Region, Philippines, Philippines
View →
CU
Carmel Unchuan
Colleague at Itsm CorporationGreater Sydney Area, Australia
View →
KF
Karmina Faltiquera-Javier
Colleague at Itsm CorporationMacquarie Park, New South Wales, Australia, Australia
View →
EC
Eian Carl
Colleague at Itsm CorporationDundas Valley, New South Wales, Australia, Australia
View →
Ephraim Resus education
Ateneo-Regis Masters In Business Administration (Mba) Program
Bsba, Management
Education record
Frequently asked questions about Ephraim Resus
Quick answers generated from the profile data available on this page.
What company does Ephraim Resus work for?
Ephraim Resus works for ITSM Corporation.
What is Ephraim Resus's role at ITSM Corporation?
Ephraim Resus is listed as Information Technology Service Delivery Manager at ITSM Corporation at ITSM Corporation.
What is Ephraim Resus's email address?
AeroLeads has found 1 work email signal at @teletech.com for Ephraim Resus at ITSM Corporation.
Where is Ephraim Resus based?
Ephraim Resus is based in Calabarzon, Philippines, Philippines while working with ITSM Corporation.
What companies has Ephraim Resus worked for?
Ephraim Resus has worked for Itsm Corporation, Strata / Srg Asia, Oriente Technologies (Hk) Limited, Teletech, and Five9, Inc..
Who are Ephraim Resus's colleagues at ITSM Corporation?
Ephraim Resus's colleagues at ITSM Corporation include Lito Villanueva, Jayson Labayo, Gerardo Torio, Janice Aurea C., and Ryan Miole.
How can I contact Ephraim Resus?
You can use AeroLeads to view verified contact signals for Ephraim Resus at ITSM Corporation, including work email, phone, and LinkedIn data when available.
What schools did Ephraim Resus attend?
Ephraim Resus holds Ateneo-Regis Masters In Business Administration (Mba) Program from Ateneo Graduate School Of Business.
What skills is Ephraim Resus known for?
Ephraim Resus is listed with skills including Outsourcing, Program Management, Vendor Management, Management, Integration, Change Management, Project Management, and Process Improvement.
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trialCheck these profiles if this is not the Ephraim Resus you were looking for.
View similar profiles