Ephraim Resus
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Ephraim Resus Email & Phone Number

Information Technology Service Delivery Manager at ITSM Corporation at ITSM Corporation
Location: Calabarzon, Philippines, Philippines 19 work roles 3 schools
1 work email found @teletech.com LinkedIn matched
✓ Verified Jun 2026 4 data sources Profile completeness 100%

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Current company
Role
Information Technology Service Delivery Manager at ITSM Corporation
Location
Calabarzon, Philippines, Philippines
Company size

Who is Ephraim Resus? Overview

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Quick answer

Ephraim Resus is listed as Information Technology Service Delivery Manager at ITSM Corporation at ITSM Corporation, a company with 183 employees, based in Calabarzon, Philippines, Philippines. AeroLeads shows a work email signal at teletech.com and a matched LinkedIn profile for Ephraim Resus.

Ephraim Resus previously worked as Global Service Delivery Manager at Itsm Corporation and Sr. Project Manager at Strata / Srg Asia. Ephraim Resus holds Ateneo-Regis Masters In Business Administration (Mba) Program from Ateneo Graduate School Of Business.

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Email format at ITSM Corporation

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{first}{last}@teletech.com
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Profile bio

About Ephraim Resus

EXPERIENCE SUMMARY: PROJECT MANAGEMENT & SERVICE DELIVERYFunctions and Roles:4+ years - IT PMO Management3+ years - Technology Account Management15+ years - Project Management of large scale projects3+ years - Technology Operations Management2+ years - Contracts Management (vendors, SLAs, SOWs, etc.)3+ years - Pre/Post-sales Support10+ years - Software Design, Development and DeploymentIndustries:9+ years - Business Process Outsourcing / Offshoring10+ years - Software development and integration technologies for bankingOthers - Insurance, Telecommunications, Airport Operations, Government, other general consulting and software development servicesTechnical Experience & Exposure:Contact Center Industry: General enterprise infrastructure projects (P2V projects and enterprise storage migration and upgrade, network setup & reconfiguration, BU integration, database farm migrations and upgrades, etc.) Data Center build-out and migration ACD (Avaya) setup, migrations and upgrades Site build-outs and ramp-ups Full client account transition/setup cycle, Management of Scrum and Agile Development effortsBanking Industry: ATM and card-processing systems Internet Banking and Phone Banking Systems CASA, Loans and Investments Integrations / Host Interface setupsCompliance, Standards and Methodologies: Familiarity with and exposure to PCI-DSS Familiarity with and exposure to SOX (Sarbanes-Oxley Act) Familiarity with the FCPA Familiarity with and exposure to CMM (Capability Maturity Model) Familiarity with and exposure to Scrum and Agile full SDLC Familiarity with and exposure to Waterfall full SDLCCOUNTRIES OF WORK-RELATED ENGAGEMENTS:• Philippines, USA, UK, Russia, Singapore, Malaysia, Thailand, Japan, India, Saudi Arabia, Mauritius, South Korea

Listed skills include Outsourcing, Program Management, Vendor Management, Management, and 28 others.

Current workplace

Ephraim Resus's current company

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ITSM Corporation
Itsm Corporation
Information Technology Service Delivery Manager at ITSM Corporation
macquarie park, new south wales, australia
Website
Employees
183
AeroLeads page
19 roles

Ephraim Resus work experience

A career timeline built from the work history available for this profile.

Global Service Delivery Manager

Current

Australia

Nov 2020 - Present

Sr. Project Manager

Philippines

Deployed by Strata / SRG Asia

Feb 2019 - Oct 2020

It Consultant

Oriente Technologies (Hk) Limited

Makati, Philippines

Apr 2018 - Jul 2018

Manager, Technical Project Management, Enterprise It

Philippines

Sep 2014 - Jun 2016

Principal, Technical Project Management

Philippines

May 2014 - Sep 2014

Sr. Project Manager

Management of complex projects which include but are not limited to the following:o Those involving the enterprise network infrastructure o Expansions and building out of new sites o Data center transfers and/or migrationso Development of new productso Deployment and/or releases

Feb 2012 - Mar 2014

Manager, Global Information Management

Xerox - Affiliated Computer Services, Inc.
Dec 2010 - Feb 2012

Technology Account Manager

  • Management of key client accounts for all technology concerns
  • Assumes Project Management roles in core enterprise projects such as the “build-out” of new sites and floors
  • Takes responsibility over the management of program ramps, seat consolidation and retrofitting for various programs and projects
  • Management of technological projects arising from changing customer needs and business requirements, issues resolution and/or changes in the operational capabilities of the infrastructure
  • Conceptualization and design of business processes, work flows and call flows as dictated by agreed-upon business requirements with the clients
  • Participate in planning and forecasting to ensure readiness of the corporate infrastructure to support both internal and client-driven operational requirements and growth
Dec 2009 - Dec 2010

Assistant Manager, Terminal Operations

Philippine Airport And Ground Services Terminals, Inc. (Pags Terminals)
  • Member of the Project Management Team responsible for ensuring the “operational readiness” of the people that were to be involved in running NAIA International Passenger Terminal 3 (NAIA IPT3)
  • Responsible for the conceptualization, design and drafting of operational policies, standard workflows and procedures for the operations unit which was to be the nerve center of operations for the NAIA IPT3
  • Direct and manage Resource Planning, Resource Utilization, Fault Management, Fire Detection and Suppression and Access Control Management concerns for the terminal
  • Manage a team of about 20 people comprising of Supervisors and Agents as direct subordinates
  • Function as the central coordinating entity during Emergency and Crisis Management Conditions
Oct 2002 - Jul 2003

Deployment Manager / Managing Consultant

Ncr Software Corp. (Nsc) / Headstrong (Formerly James Martin)
  • Post-sales account management of the Social Security System for the ER/SE Online Verification System, a POS implementation using Informix at the front-end and an Oracle backend
  • Responsible for the management of deployment activities for NSC contracts and subcontracted work, including those requiring body-shop arrangements for various partners and clients, and contracted outsourced work
  • Project Manager for the development of NCR Corporation’s Internet Banking solution which was deployed in various international banks in the Asia Pacific region
  • Handled various pre-sales and post-sales support, administrative and project management assignments in several countries (USA, UK, Malaysia, Singapore, Thailand, Hong Kong, India, etc.)
  • Reported directly to the Managing Director of NCR Software Corporation
Aug 1999 - Jun 2001

Head, Information Technology Department

Philippine Wireless, Inc. (Pwi) / Pocketbell
  • Planning and setting the direction for the restructuring and management of all IT concerns of the company
  • Responsible for the deployment and implementation of the Intellecable Billing System, a package of Cabledata of Atlanta, Georgia
  • Reporting to the President and to the EVP/COO for company-wide IT operations and concerns
Mar 1999 - Jul 1999

Project Manager

Strategic Solutions Integrators Inc.
  • Overall account and project management, monitoring and coordination of the TESDA National Manpower Information System (NMIS), a US$ 3 Million World Bank funded project
  • Acted as contractor’s Lead Project Manager for the World Bank funded NMIS project
  • Managed a project team of 3 applications development subcontractors, 1 subcontractor for structured cabling, 1 Change Management partner company and 2 training institutions for the delivery of the total solutions.
Jun 1997 - Apr 1998

Deployment Manager / Senior Assistant Vice President

American International Underwriters Corp.
  • Overall project management, monitoring and coordination
  • Act as liaison between AIUC and the management of the AIG subsidiary in the country where the projects are implemented (Thailand, Malaysia, Singapore, Indonesia, Hong Kong, India, etc.)
Jun 1996 - Mar 1997

Systems Analyst/Banking Systems Consultant

Axsys (Philippines) Inc.
  • Project Management, Deployment / Implementation, Systems Analysis and Design of products developed for international clients (Malaysia, Thailand, Singapore, Indonesia, Hong Kong, Mauritius, etc.)
  • Provide marketing support for Asia-Pacific Region for both pre-sales and post-sales activities
Oct 1993 - Apr 1996

Senior Programmer

The Saudi British Bank
  • Maintained and developed new features and interfaces to the bank’s Action2000FT-ATM and POS (BASE24) codes
  • Developed the configuration files for the bank's ATMs and POS terminals
  • Functioned as the bank's System Administrator for its EFT environment
May 1991 - Jul 1993

System Administrator

The Saudi Arabian Monetary Agency
  • Member of the team that installed and implemented the Saudi Payments Network (SPAN), the kingdom's inter-bank ATM and POS network which runs Base24-ATM/Action2000FT on the Stratus/System 88
  • Automated the SPAN certification process
  • Member of the development and implementation team of ESIS, the kingdom's electronic stock exchange system
  • System Administrator for the central bank’s EFT environment.
Dec 1989 - Nov 1990

Analyst Programmer

Software Research And Development Inc
  • Worked as Assistant Team Leader for two projects completed for Colgate Palmolive Philippines Inc. (CPPI) namely Accounts Receivable (A/R) and Sales Analysis (SA) systems.
  • Designed and developed the corporation’s Payroll System for G. A. Yupangco & Company, Inc.
  • Designed and developed an Imports Pricing and Monitoring System for G. A. Yupangco & Company, Inc.
Oct 1988 - Dec 1989

Computer Programmer/Operator

Polygon Ventures And Land Dev’T. Corp.
  • Developed various simple PC-based systems used by the construction firm
  • Trained and assisted company employees in the use of microcomputers and various software packages and all other in-house systems developed
Apr 1986 - Sep 1988
Team & coworkers

Colleagues at ITSM Corporation

Other employees you can reach at itsm.ph. View company contacts for 183 employees →

3 education records

Ephraim Resus education

Ateneo-Regis Masters In Business Administration (Mba) Program

Status: Lacking only Strategic Management subject to earn graduate degree QPI: 3.8 (Consistent Dean’s Lister)

Bsba, Management

Philippine School Of Business Administration

Education record

Don Bosco Technical College
FAQ

Frequently asked questions about Ephraim Resus

Quick answers generated from the profile data available on this page.

What company does Ephraim Resus work for?

Ephraim Resus works for ITSM Corporation.

What is Ephraim Resus's role at ITSM Corporation?

Ephraim Resus is listed as Information Technology Service Delivery Manager at ITSM Corporation at ITSM Corporation.

What is Ephraim Resus's email address?

AeroLeads has found 1 work email signal at @teletech.com for Ephraim Resus at ITSM Corporation.

Where is Ephraim Resus based?

Ephraim Resus is based in Calabarzon, Philippines, Philippines while working with ITSM Corporation.

What companies has Ephraim Resus worked for?

Ephraim Resus has worked for Itsm Corporation, Strata / Srg Asia, Oriente Technologies (Hk) Limited, Teletech, and Five9, Inc..

Who are Ephraim Resus's colleagues at ITSM Corporation?

Ephraim Resus's colleagues at ITSM Corporation include Justine Gutierrez, Mary Keith Cera, Michael N., Rein Orijuela, and Godofredo Jr. De Guzman.

How can I contact Ephraim Resus?

You can use AeroLeads to view verified contact signals for Ephraim Resus at ITSM Corporation, including work email, phone, and LinkedIn data when available.

What schools did Ephraim Resus attend?

Ephraim Resus holds Ateneo-Regis Masters In Business Administration (Mba) Program from Ateneo Graduate School Of Business.

What skills is Ephraim Resus known for?

Ephraim Resus is listed with skills including Outsourcing, Program Management, Vendor Management, Management, Integration, Change Management, Project Management, and Process Improvement.

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