Ephraim Resus Email and Phone Number
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EXPERIENCE SUMMARY: PROJECT MANAGEMENT & SERVICE DELIVERYFunctions and Roles:4+ years - IT PMO Management3+ years - Technology Account Management15+ years - Project Management of large scale projects3+ years - Technology Operations Management2+ years - Contracts Management (vendors, SLAs, SOWs, etc.)3+ years - Pre/Post-sales Support10+ years - Software Design, Development and DeploymentIndustries:9+ years - Business Process Outsourcing / Offshoring10+ years - Software development and integration technologies for bankingOthers - Insurance, Telecommunications, Airport Operations, Government, other general consulting and software development servicesTechnical Experience & Exposure:Contact Center Industry: General enterprise infrastructure projects (P2V projects and enterprise storage migration and upgrade, network setup & reconfiguration, BU integration, database farm migrations and upgrades, etc.) Data Center build-out and migration ACD (Avaya) setup, migrations and upgrades Site build-outs and ramp-ups Full client account transition/setup cycle, Management of Scrum and Agile Development effortsBanking Industry: ATM and card-processing systems Internet Banking and Phone Banking Systems CASA, Loans and Investments Integrations / Host Interface setupsCompliance, Standards and Methodologies: Familiarity with and exposure to PCI-DSS Familiarity with and exposure to SOX (Sarbanes-Oxley Act) Familiarity with the FCPA Familiarity with and exposure to CMM (Capability Maturity Model) Familiarity with and exposure to Scrum and Agile full SDLC Familiarity with and exposure to Waterfall full SDLCCOUNTRIES OF WORK-RELATED ENGAGEMENTS:• Philippines, USA, UK, Russia, Singapore, Malaysia, Thailand, Japan, India, Saudi Arabia, Mauritius, South Korea
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Global Service Delivery ManagerItsm Corporation Nov 2020 - PresentAustralia -
Sr. Project ManagerStrata / Srg Asia Feb 2019 - Oct 2020PhilippinesDeployed by Strata / SRG Asia -
It ConsultantOriente Technologies (Hk) Limited Apr 2018 - Jul 2018Makati, Philippines
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Manager, Technical Project Management, Enterprise ItTeletech Sep 2014 - Jun 2016Philippines -
Principal, Technical Project ManagementTeletech May 2014 - Sep 2014Philippines
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Sr. Project ManagerFive9, Inc. Feb 2012 - Mar 2014Management of complex projects which include but are not limited to the following:o Those involving the enterprise network infrastructure o Expansions and building out of new sites o Data center transfers and/or migrationso Development of new productso Deployment and/or releases -
Manager, Global Information ManagementXerox - Affiliated Computer Services, Inc. Dec 2010 - Feb 2012
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Technology Account ManagerStream Global Services Dec 2009 - Dec 2010• Management of key client accounts for all technology concerns• Assumes Project Management roles in core enterprise projects such as the “build-out” of new sites and floors• Takes responsibility over the management of program ramps, seat consolidation and retrofitting for various programs and projects • Management of technological projects arising from changing customer needs and business requirements, issues resolution and/or changes in the operational capabilities of the infrastructure• Conceptualization and design of business processes, work flows and call flows as dictated by agreed-upon business requirements with the clients• Participate in planning and forecasting to ensure readiness of the corporate infrastructure to support both internal and client-driven operational requirements and growth• Takes on Account Management functions, acting as the primary liaison between the business, clients and the IT group of the company to ensure SLAs are adhered to where projects directly impacting core operations are concerned -
Sr. It Project LeaderEtelecare Global Solutions Jan 2007 - Dec 2009 -
Assistant Manager, Terminal OperationsPhilippine Airport And Ground Services Terminals, Inc. (Pags Terminals) Oct 2002 - Jul 2003• Member of the Project Management Team responsible for ensuring the “operational readiness” of the people that were to be involved in running NAIA International Passenger Terminal 3 (NAIA IPT3)• Responsible for the conceptualization, design and drafting of operational policies, standard workflows and procedures for the operations unit which was to be the nerve center of operations for the NAIA IPT3• Direct and manage Resource Planning, Resource Utilization, Fault Management, Fire Detection and Suppression and Access Control Management concerns for the terminal• Manage a team of about 20 people comprising of Supervisors and Agents as direct subordinates• Function as the central coordinating entity during Emergency and Crisis Management Conditions
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Deployment Manager / Managing ConsultantNcr Software Corp. (Nsc) / Headstrong (Formerly James Martin) Aug 1999 - Jun 2001• Post-sales account management of the Social Security System for the ER/SE Online Verification System, a POS implementation using Informix at the front-end and an Oracle backend• Responsible for the management of deployment activities for NSC contracts and subcontracted work, including those requiring body-shop arrangements for various partners and clients, and contracted outsourced work• Project Manager for the development of NCR Corporation’s Internet Banking solution which was deployed in various international banks in the Asia Pacific region• Handled various pre-sales and post-sales support, administrative and project management assignments in several countries (USA, UK, Malaysia, Singapore, Thailand, Hong Kong, India, etc.)• Reported directly to the Managing Director of NCR Software Corporation
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Head, Information Technology DepartmentPhilippine Wireless, Inc. (Pwi) / Pocketbell Mar 1999 - Jul 1999• Planning and setting the direction for the restructuring and management of all IT concerns of the company• Responsible for the deployment and implementation of the Intellecable Billing System, a package of Cabledata of Atlanta, Georgia• Reporting to the President and to the EVP/COO for company-wide IT operations and concerns
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Project ManagerStrategic Solutions Integrators Inc. Jun 1997 - Apr 1998• Overall account and project management, monitoring and coordination of the TESDA National Manpower Information System (NMIS), a US$ 3 Million World Bank funded project• Acted as contractor’s Lead Project Manager for the World Bank funded NMIS project• Managed a project team of 3 applications development subcontractors, 1 subcontractor for structured cabling, 1 Change Management partner company and 2 training institutions for the delivery of the total solutions integration project (project head count sometimes exceeded 100 people)
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Deployment Manager / Senior Assistant Vice PresidentAmerican International Underwriters Corp. Jun 1996 - Mar 1997• Overall project management, monitoring and coordination• Act as liaison between AIUC and the management of the AIG subsidiary in the country where the projects are implemented (Thailand, Malaysia, Singapore, Indonesia, Hong Kong, India, etc.)
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Systems Analyst/Banking Systems ConsultantAxsys (Philippines) Inc. Oct 1993 - Apr 1996• Project Management, Deployment / Implementation, Systems Analysis and Design of products developed for international clients (Malaysia, Thailand, Singapore, Indonesia, Hong Kong, Mauritius, etc.)• Provide marketing support for Asia-Pacific Region for both pre-sales and post-sales activities
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Senior ProgrammerThe Saudi British Bank May 1991 - Jul 1993• Maintained and developed new features and interfaces to the bank’s Action2000FT-ATM and POS (BASE24) codes• Developed the configuration files for the bank's ATMs and POS terminals• Functioned as the bank's System Administrator for its EFT environment
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System AdministratorThe Saudi Arabian Monetary Agency Dec 1989 - Nov 1990• Member of the team that installed and implemented the Saudi Payments Network (SPAN), the kingdom's inter-bank ATM and POS network which runs Base24-ATM/Action2000FT on the Stratus/System 88• Automated the SPAN certification process• Member of the development and implementation team of ESIS, the kingdom's electronic stock exchange system • System Administrator for the central bank’s EFT environment.
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Analyst ProgrammerSoftware Research And Development Inc Oct 1988 - Dec 1989• Worked as Assistant Team Leader for two projects completed for Colgate Palmolive Philippines Inc. (CPPI) namely Accounts Receivable (A/R) and Sales Analysis (SA) systems. • Designed and developed the corporation’s Payroll System for G. A. Yupangco & Company, Inc.• Designed and developed an Imports Pricing and Monitoring System for G. A. Yupangco & Company, Inc.
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Computer Programmer/OperatorPolygon Ventures And Land Dev’T. Corp. Apr 1986 - Sep 1988• Developed various simple PC-based systems used by the construction firm • Trained and assisted company employees in the use of microcomputers and various software packages and all other in-house systems developed
Ephraim Resus Skills
Ephraim Resus Education Details
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Ateneo-Regis Masters In Business Administration (Mba) Program -
Philippine School Of Business AdministrationManagement -
Don Bosco Technical College
Frequently Asked Questions about Ephraim Resus
What company does Ephraim Resus work for?
Ephraim Resus works for Itsm Corporation
What is Ephraim Resus's role at the current company?
Ephraim Resus's current role is Information Technology Service Delivery Manager at ITSM Corporation.
What is Ephraim Resus's email address?
Ephraim Resus's email address is ea****@****hoo.com
What schools did Ephraim Resus attend?
Ephraim Resus attended Ateneo Graduate School Of Business, Philippine School Of Business Administration, Don Bosco Technical College.
What skills is Ephraim Resus known for?
Ephraim Resus has skills like Outsourcing, Program Management, Vendor Management, Management, Integration, Change Management, Project Management, Process Improvement, Bpo, Team Management, Leadership, Training.
Who are Ephraim Resus's colleagues?
Ephraim Resus's colleagues are Emmanuel S., Randy Alivo, Lito Villanueva, Godofredo Jr. De Guzman, Mohamed Haouifi, Gerardo Torio, Jun Callanta.
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