Rye S. Email & Phone Number

Dedicated and results-driven Service Delivery Professional with a proven track record in ensuring seamless technology solutions for clients. Adept at translating complex technical requirements into actionable plans, specialize in overseeing end-to-end service delivery lifecycles.Key Skills:🚀 AWS Cloud 🛠 Technical Support💼 Client Relationship Management🚀 Managed Services Leadership🌐 IT Infrastructure Management📈 Client Success💼 Team Collaboration🔍 Problem ResolutionExperience:With over 10 years in the industry, I've led successful teams in delivering managed services that not only meet but exceed client expectations. My approach involves blending technical expertise with a client-centric focus, resulting in seamless and reliable IT solutions.Highlights:Spearheaded the infrastructure support of the Globe EDO Managed Services Project.Established and maintained robust client relationships based on trust and transparency.Adept at optimizing service delivery processes for enhanced efficiency

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  Service Delivery Technical Consultant

  Itsm Corporation

  Feb 2022 - Present - Philippines

  Managed and trained the Service Delivery team toguarantee timely and effective resolution of incidents andservice requests. Acted as Team Lead to guide onsiteengineers in handling infrastructure related concern.Ensuring that systems, procedures, and methodologies arein place to support outstanding service delivery.Maintaining high performance levels for service-relatedprocesses, and implementing improvement activitieswherever necessaryLeading, managing conflict, and ensuring the team'sprocesses and tasks are carried out efficiently.Taking accountability for service delivery performance,meeting customer expectations, and driving futuredemandAnalyzing third-party as well as internal processes, andcreating strategies for service delivery